รีวิวและความประทับใจจากผู้เข้าพักที่ Umi no Hotel Isaba

(จังหวัดชิซูโอกะ/น้ำพุร้อนโทดะ, อิซุตะวันตก) [ทั้งหมด 27 ห้อง]
คะแนนรวม
4.38
ดี (78)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.42
  • สิ่งอำนวยความสะดวก
    4.19
  • การบริการลูกค้า
    4.47
  • อาหาร
    4.31
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.45
  • ความพึงพอใจ
    4.42
3.17
なにならいいの

There is no privacy.

We stayed in a special Room this time. Because we arrived late, dinner time came right away. A staff member came to call us and waited outside the door, which made us feel rushed and unable to relax. An announcement said the sunset was beautiful at that time, so we enjoyed it for a while before dinner started. However, almost all of the dishes were already set out; the sashimi was lukewarm and the meat fat had already melted, which was disappointing. The extra-ordered snow crab was prepared on the spot and was very delicious. Also, our assigned attendant entered our Room twice by opening the door without knocking (they may have knocked, but we could not hear it at all). We had just arrived and were resting on the bed, so it really startled us. It felt like there was far too little privacy these days. Having staff come into the Room to lay out bedding may have been normal in the past, but it made us feel uncomfortable. Overall, although we went to relax, we couldn’t truly unwind. The building is old, but the Room and baths were kept clean and well maintained. The view from the in-Room bath was wonderful as well. That’s why it’s especially disappointing that privacy remained an issue.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า2
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ3
  • 13/6/2026～
  • 4 คน 1 ห้อง
  • [Akane no Uta Suite Floor with Open-Air Onsen Bath] Japanese-Western Style Room + Dining Area
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying in our Special Room. Although you chose our Accommodation from among many options, we sincerely apologize for the discomfort you experienced during your stay. As it was soon time for dinner after your arrival, we regret that our staff’s guidance may have felt rushed. We are also truly sorry that the dishes—which should have been served at their best—were not provided in a condition that met your expectations. On the other hand, we are relieved to hear that you were satisfied with the specially ordered spider crab. Regarding entry into your Room, we take this as an extremely important matter concerning guest privacy. We deeply apologize that our staff unintentionally startled you and caused discomfort. We will reinforce training on how to announce ourselves and confirm before entering a Room, and will continue working to ensure an environment where you can stay with peace of mind. Even under these circumstances, thank you very much for your kind words regarding the cleanliness of the Room and bath area, as well as the view from the in-room bath. We take your valuable feedback seriously and will review and improve our services so we can become an Accommodation where guests can truly relax. Thank you again for taking the time to share your comments. Umi no Hotel Isaba Kawaguchi

ดูรีวิวทั้งหมดของUmi no Hotel Isaba