รีวิวและความประทับใจจากผู้เข้าพักที่ Aizu Higashiyama Onsen Suite Room with Private Open-Air Bath Hanare Matsushima Kaku

(จังหวัดฟุกุชิมะ/น้ำพุร้อนฮิงาชิยามะ) [ทั้งหมด 8 ห้อง]
คะแนนรวม
3.96
(23)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.13
  • สิ่งอำนวยความสะดวก
    3.83
  • การบริการลูกค้า
    3.87
  • อาหาร
    3.86
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.26
  • ความพึงพอใจ
    3.83
3.83
のっぽのふるどけい

We expect courteous and hospitable service from the front desk staff.

It was my first stay in about three years, and this time I stayed in a different Room than before. The in-room bath was smaller than last time, but I really liked the atmosphere of the Room, the view, and the private baths. I was also happy to see again the staff member who serves meals and chats with guests at dinner, and I had a wonderful time. I would appreciate improvements in how the front desk handles the following: Regarding transportation to the station: during my previous stay, I didn’t know there was a drop-off service. At checkout, a front desk staff member asked, “Would you like us to take you to the station?” When I declined because we planned to sightsee, they kindly said, “It’s on our way, so we can drop you off partway.” This time, when I asked before checkout, I was told it wasn’t possible unless requested at check-in. They also said I should check the website in advance. When I replied that most people don’t thoroughly read a website beforehand and asked if that was true, they answered “Yes.” The shallow response and lack of hospitality from what seemed to be an experienced front desk staff member left me speechless. If they had confirmed at check-in whether we needed transportation to the station, there would have been no issue. They did ask whether we came by car; however, once we said we did not come by car, it should have been easy to assume we were using public transportation—yet there was no follow-up. Rather than a mechanical response, I hope they will show consideration for guests who are not arriving by car and provide more hospitable service. I felt truly disappointed.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า1
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ2
  • 2/5/2026～
  • 2 คน 1 ห้อง
  • Annex “Matsushimakaku” Stone Room (4th Floor Special Guest Room) Ishinoma
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

______________________________________________ Thank you for your Reviews and feedback about our Accommodation on IKYU.com (Yahoo! Travel)♪♪ ______________________________________________ Dear Noppo no Furudokei, Thank you very much for choosing to stay at our suite with a private open-air bath, Hanare “Matsushimakaku,” among the many Accommodations available. Regarding our Shuttle Service, we regret that we cannot accommodate requests made on the day of arrival (as staff arrangements are required in advance). This is also stated in the Plan details and notes on each booking site, where we ask guests to confirm and agree to the pre-stay requirements. This is to help prevent misunderstandings. We sometimes hear comments such as “It used to be possible,” however, due to current staffing arrangements—and because some of our team members are support staff dispatched from other companies—there are certain services we can and cannot provide. We appreciate your understanding. Recently, we have seen an increase in Reservations made without carefully reviewing the important information and conditions of stay, resulting in comments such as “It was different from what I expected.” For this reason, we ask all guests to confirm the details in advance and agree to all pre-stay notices and conditions before making a Reservation. Thank you for your understanding and cooperation. Thank you again for staying with us. ■ About various agreements / important notices: To help prevent issues, we recommend that guests review—and agree to—the various agreements and important notices listed on our top page before making a Reservation. ■ About customer harassment: Customer harassment refers to nuisance behavior such as violence or malicious complaints from customers. Measures are being promoted nationwide, including initiatives led by specialized departments within Japan’s Ministry of Health, Labour and Welfare. Examples include abusive language; repeatedly making the same complaint; authoritarian or lecturing behavior; intimidation or threats; prolonged detention; or retaliatory posts online. We will continue working to ensure the safety and peace of mind of our staff with support from legal professionals and relevant public institutions. Sincerely, All Staff at Hanare “Matsushimakaku”

ดูรีวิวทั้งหมดของAizu Higashiyama Onsen Suite Room with Private Open-Air Bath Hanare Matsushima Kaku