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- Hotel Monterey Okinawa Spa & Resort
- Hotel Monterey Okinawa Spa & Resort รีวิว
- kzktdรีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Monterey Okinawa Spa & Resort
- ห้องพักและสิ่งอำนวยความสะดวก4.66
- สิ่งอำนวยความสะดวก4.61
- การบริการลูกค้า4.50
- อาหาร4.28
- น้ำพุร้อน・อ่างอาบน้ำ4.28
- ความพึงพอใจ4.52
I had a satisfying trip.
The location is a bit far from the airport, but I think it was worth the visit. We reserved two rooms with my wife's parents and appreciated the flexibility in arranging adjacent rooms. The bathroom is not particularly spacious, but as a facility, it was sufficient. Regarding customer service, there was a staff member at the restaurant who had difficulty communicating clearly. We ended up ordering without fully understanding what was included or excluded in the dinner voucher. Later, after finishing our meal, we were given additional explanations and received an extra charge—though not a significant amount—which left us feeling slightly uncomfortable. However, that was the only unpleasant experience we had during our stay. Personally, I found all of the food at the hotel's restaurants to be delicious. Overall, if the quality of service at their restaurants improves slightly more, I believe it would enhance my impression of this hotel even further. Other than that point, it's very close to being 5 stars for me—a solid 4 stars overall. If pricing aligns well during my next trip to Okinawa, I would consider staying here again!
- ห้องพักและสิ่งอำนวยความสะดวก5
- สิ่งอำนวยความสะดวก5
- การบริการลูกค้า4
- อาหาร5
- น้ำพุร้อน・อ่างอาบน้ำ5
- ความพึงพอใจ5
- 7/12/2025~
- 2 คน 1 ห้อง
- Deluxe Hollywood Twin [43 sqm, 6th-11th Floor]
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for choosing our Hotel and for sharing your valuable feedback. We are delighted to hear that we could assist in making your family stay enjoyable. However, we sincerely apologize for the shortcomings in our restaurant guidance, which may have caused discomfort. We will ensure thorough staff training regarding explanations of dinner vouchers and additional charges to provide clearer and more courteous service moving forward. We are honored by your kind words about our cuisine. We will continue to improve our hospitality to make your next stay even more comfortable. If you visit Okinawa again, we would be grateful if you consider staying at our Hotel. Once again, thank you deeply for your patronage and feedback.
