รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Monterey Okinawa Spa & Resort

(จังหวัดโอกินาว่า/ออนนะ) [ทั้งหมด 339 ห้อง]
คะแนนรวม
4.48
ดี (184)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.66
  • สิ่งอำนวยความสะดวก
    4.61
  • การบริการลูกค้า
    4.49
  • อาหาร
    4.28
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.28
  • ความพึงพอใจ
    4.52
3.50
Carra

A disappointing Hotel, especially the restaurant

The "Resort Christmas" early Christmas dinner buffet had no Christmas elements at all. Moreover, I was surprised to see leftovers from the night buffet appear at breakfast the next day. That's just unacceptable. I stayed in a Premium Club Superior Room. The room layout is compact compared to other resorts, but it's designed for ease of use, especially the water facilities, which are excellent. It was nice to have the same Refa hairdryer as at home. I went to Blue Leaf because they said there was a natural Onsen, but it was just a small bath. Disappointing. The women's bath only had a steam sauna, no dry sauna, which was also disappointing. While I was in the bath, a Chinese woman came in and tried to get into the bath without washing, and I warned her, but she pretended not to understand Japanese or English. Feeling uncomfortable, I left immediately, and when I went to the locker, a (Korean) person came in with a soaking wet swimsuit, leaving the floor in a puddle, so I had to wipe it with a towel. I definitely don't want to go back. Inbound tourism might be good for the Hotel, but Japanese guests won't want to stay again if they have to endure such discomfort.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3
  • 13/12/2024～
  • 2 คน 1 ห้อง
  • [Premium Club] Superior 39 sqm, 12th Floor Top Floor
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Hotel Monterey Okinawa Spa & Resort. However, we apologize for any discomfort you experienced regarding the dinner content and the bathing experience at the spa during your stay. Regarding the dinner buffet content you mentioned, we hold fairs every season, but since we receive requests for Okinawan cuisine and standard menus throughout the year from our guests, we strive to offer a balanced selection that is not solely focused on the fair. As for breakfast, while there are some dishes that overlap with dinner due to popular demand, we provide freshly prepared items from that morning. We will share your feedback with the chef and use it as a reference for future menus. Thank you very much for your valuable opinions. Regarding the manners of overseas guests using the spa, we have posted instructions on bathing methods in the changing rooms and bathrooms, but we have realized the need for alternative ways to raise awareness. It is regrettable that you felt uncomfortable despite following the correct manners. We will reconsider our guidance methods to ensure understanding by guests from all countries. Despite your harsh feedback, we are grateful for the high evaluation of our room, customer service, and service. We will sincerely take your comments into account and make improvements to ensure everyone's satisfaction. We hope you will return to Hotel Monterey Okinawa Spa & Resort on your next trip to Okinawa. Thank you for your patronage.

ดูรีวิวทั้งหมดของHotel Monterey Okinawa Spa & Resort