รีวิวและความประทับใจจากผู้เข้าพักที่ HOTEL HOLISTIC RESORT

(จังหวัดวากายามะ/คิอิ คัตสึอุระ - ไทจิ) [ทั้งหมด 18 ห้อง]
คะแนนรวม
4.09
(14)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.93
  • สิ่งอำนวยความสะดวก
    4.00
  • การบริการลูกค้า
    4.43
  • อาหาร
    4.73
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.57
  • ความพึงพอใจ
    4.00
1.83
旅・旅・大好きおじさん

Unfortunately!

I stayed for a multiple night stay. The meals were all handmade Japanese cuisine and very delicious. However, the facility was disappointing. The building felt like a cheaply constructed employee dormitory. The garden was overgrown and neglected, with no maintenance for years! Despite being a resort facility, the bathing facility was unavailable under the pretext of maintenance. Other guests also mentioned being unable to use the bathing facility due to maintenance. Has anyone ever been able to use the bathing facility at this hotel? The facility description should clearly state that the bathing facility exists but is not available for use. To make matters worse, the hotel suggested using nearby public baths, but the cost of these baths was not covered by the hotel and had to be paid by the guests. Since the unavailability of the bathing facility is due to the hotel's circumstances, shouldn't the hotel cover the cost of the public baths? A hotel with only three weekend guests—please consider carefully before making a reservation.

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า3
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ1
  • 27/9/2025~
  • 2 คน 1 ห้อง
  • 2nd Floor Standard Twin Room [With Bath & Toilet]
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at HOTEL HOLISTIC RESORT. We also sincerely appreciate you taking the time to share your feedback with us. We deeply apologize for any inconvenience caused regarding the facility and the use of the bathing facility during your stay. Currently, we are conducting phased renovations and maintenance of some facilities, which unfortunately coincided with your stay, resulting in certain areas being unavailable. We also deeply regret the lack of sufficient prior notice regarding this matter. Your kind words about the meals are truly encouraging. Moving forward, we will continue to improve our facilities, update information, and ensure better communication with our guests to create a more comfortable environment. Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back in the future. HOTEL HOLISTIC RESORT General Manager

ดูรีวิวทั้งหมดของHOTEL HOLISTIC RESORT