รีวิวและความประทับใจจากผู้เข้าพักที่ Kokochi Hotel Numazu

(จังหวัดชิซูโอกะ/นุมะซุ) [ทั้งหมด 140 ห้อง]
คะแนนรวม
4.26
ดี (102)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.14
  • สิ่งอำนวยความสะดวก
    4.16
  • การบริการลูกค้า
    4.39
  • อาหาร
    4.70
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.02
  • ความพึงพอใจ
    4.28
1.00
MOMO1312

It was dirty.

If it was a Japanese-style room, it should have been clearly stated. Just mentioning "tatami" is confusing and unclear, as it could mean only part of the room has tatami. Upon entering the room, I was disappointed. Everything in the room (table, bed, chair, sink, refrigerator) was at knee height, making everything difficult to use as I had to crouch down constantly and felt like I might bump into things. It was nerve-wracking with a small child who seemed likely to bump into everything. The bathroom floor had black mold; the kettle had limescale stains; the toilet paper holder was broken; and the wallpaper was dirty. The dustiness and musty smell of mold made me wonder how long it's been since this accommodation last hosted guests—there were even hairs on the floor! It lacked cleanliness entirely. When I requested a towel for my child sharing existing bedding, I was told: "Normally there’s a fee for this but we’ll make an exception." This kind of remark is something I've never experienced in all my stays elsewhere! This being my first visit to Numazu will also be my last—I cannot recommend this hotel at all.

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า1
  • อาหาร-
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ1
  • 15/11/2025~
  • 2 คน 1 ห้อง
  • [Non-Smoking] Relax Double Room (No View) <RW>
  • ไม่มีอาหาร

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing Cocochi Hotel Numazu. We sincerely apologize for any inconvenience caused regarding the room cleaning. While it may take some time, we will review our daily cleaning process and final checks to ensure better service. Regarding the room design, we offer rooms with beds placed on tatami mats and bathrooms with a washing area, available in double or twin types. These are among the most popular rooms at our Hotel. Additionally, we have business-type rooms featuring carpet flooring and large desks for your convenience. The tatami-style rooms are part of our "Relaxation Type," combining Japanese and Western elements to provide an answer to what kind of room would be most comfortable for Japanese guests. We deeply regret that there were shortcomings during your stay and apologize for not providing a relaxing experience this time.

ดูรีวิวทั้งหมดของKokochi Hotel Numazu