รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Molino Shin-Yurigaoka

(จังหวัดคานากาว่า/คาวาซากิ) [ทั้งหมด 80 ห้อง]
คะแนนรวม
4.14
(41)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.27
  • สิ่งอำนวยความสะดวก
    4.22
  • การบริการลูกค้า
    4.22
  • อาหาร
    4.10
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.80
  • ความพึงพอใจ
    4.22
3.17
Nyahurohu

If the meals and staff service were better...

Conveniently located near the station with supermarkets and shops nearby, yet quiet and a good Hotel. Breakfast has improved compared to before, but the layout of the venue is inconvenient as the food and drink stations are far apart, and the flow between seating areas is poor, making it easy to bump into others carrying plates. It would be better to simplify by offering fixed Western or Japanese-style meals instead of a buffet. The Japanese set meal options feel sparse, possibly due to cost-cutting. The front desk provided incorrect breakfast timing information by 30 minutes earlier than actual. During checkout, there were three female staff members on the floor who ignored guests; even when greeted with "Good morning," they did not respond. Regardless of having self-check-in/out machines available, if staff are present, basic greetings should be expected.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า2
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ4
  • 20/11/2025～
  • 2 คน 2 ห้อง
  • [Non-Smoking] Standard Double Room
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Hotel Molino Shin-Yurigaoka and for sharing your valuable feedback. We are delighted to hear your kind words about our location and surrounding environment. On the other hand, we sincerely apologize for any inconvenience caused regarding the breakfast venue layout and menu selection. We take your comments seriously as matters that need improvement and will use them to make necessary adjustments moving forward. Additionally, we deeply regret any discomfort caused by shortcomings in our staff's guidance or greetings. The incorrect information provided about breakfast hours and the lack of greetings during check-out reflect a failure in adhering to basic hospitality standards, for which we sincerely apologize. Your feedback has been shared with all staff members, and we will work diligently to prevent recurrence while enhancing our service quality. For your next stay, we will strive to provide a more comfortable and pleasant experience by making continuous improvements step by step. We look forward to welcoming you again soon with heartfelt hospitality from all of us at Hotel Molino Shin-Yurigaoka.

ดูรีวิวทั้งหมดของHotel Molino Shin-Yurigaoka