รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Molino Shin-Yurigaoka

(จังหวัดคานากาว่า/คาวาซากิ) [ทั้งหมด 80 ห้อง]
คะแนนรวม
4.12
(40)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.25
  • สิ่งอำนวยความสะดวก
    4.20
  • การบริการลูกค้า
    4.20
  • อาหาร
    4.07
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.78
  • ความพึงพอใจ
    4.20
  • 1.80
    エルヤマ

    Poor customer service attitude

    Because the bath water heater at home broke, I made a last-minute Reservation late at night and stayed here. The staff’s overly formal attitude made me feel uncomfortable. I was shown a Room with a poor view because they said they were fully booked. In the end, I couldn’t tolerate the view and spoke to the front desk again, and they moved me. If it was “fully booked,” what was that about? If there were Rooms available from the start, I think you should assign better Rooms first. Also, some amenities in the bathroom of the Room I was first shown had already been opened. The air conditioning in the Room was only lukewarm, and it took a long time for the Room to cool down. I used to think this was a good Hotel with good service, so this was disappointing.

  • 4.00
    つばひろ

    The hospitality is outstanding.

    We stayed here for Yomiuriland’s Jewel Illumination. It didn’t take long to get there, and we really appreciated the staff’s consideration when moving our car in and out. The service at the front desk and restaurant was also solid. In the guest room, the ceiling light didn’t turn on, but it may have been an emergency light. The individually packaged soaps and the amenities provided for female guests were nice. For breakfast, you can choose a main dish and the rest is buffet-style; the taste was acceptable. It would have been better if there had been fruit or sweets.

  • 1.67
    Candie17

    Disappointed with the staff’s service.

    Based on the positive Reviews, I was looking forward to my stay, but it was completely disappointing. There was a self check-in machine at the front desk, so I used it. Even though there were two staff members at the front desk, they didn’t look up or greet me. I also checked out using the machine, and again there were two staff members at the front desk who didn’t look up or even say “thank you.” I stayed here for my daughter’s entrance exam, but only on this day the room rate was set very high. My impression is that while they are business-minded, they lack hospitality—very disappointing. Is this what happens when there are no other Hotels nearby? We stayed at various Hotels for my daughter’s exams, but I have never experienced a Hotel where all staff were this unresponsive.

  • 5.00
    おかし09

    It was very good.

    The amenities were excellent. They seemed to have changed from before, but I really liked the body wash—it lathered well. The body towel was just the right softness, and I enjoyed a very comfortable bath time. The toothbrush was also soft and made it easy to brush my teeth. For breakfast, you choose one main dish, and items like salad, bread, and rice are served buffet-style. I also liked the previous style of choosing either a Japanese or Western set breakfast, but with the buffet I could enjoy as much of what I like as I want, which was great. I will visit again. Thank you very much.

  • 4.33
    ぷす太郎

    Convenience and Tranquility

    An excellent location right in front of Shin-Yurigaoka Station. The bed is spacious, and the amenities are well stocked. The Room was quiet and relaxing with no surrounding noise, and we enjoyed breakfast in a calm atmosphere. I thought it was a great Hotel that offers both convenience and tranquility.

  • 4.33
    ぷす太郎

    Conveniently located near the station, yet peaceful and relaxing.

    Located in front of Shin-Yurigaoka Station, it offers convenient access via limousine bus and the Odakyu Line. Although there are many commercial Facility in the area due to its station-front location, the Hotel rooms are on the 7th floor and above, allowing for a quiet stay. The beds in the guest rooms were large, and the amenities were well stocked. Breakfast was also delicious and enjoyed in a calm atmosphere.

  • 3.17
    Nyahurohu

    If the meals and staff service were better...

    Conveniently located near the station with supermarkets and shops nearby, yet quiet and a good Hotel. Breakfast has improved compared to before, but the layout of the venue is inconvenient as the food and drink stations are far apart, and the flow between seating areas is poor, making it easy to bump into others carrying plates. It would be better to simplify by offering fixed Western or Japanese-style meals instead of a buffet. The Japanese set meal options feel sparse, possibly due to cost-cutting. The front desk provided incorrect breakfast timing information by 30 minutes earlier than actual. During checkout, there were three female staff members on the floor who ignored guests; even when greeted with "Good morning," they did not respond. Regardless of having self-check-in/out machines available, if staff are present, basic greetings should be expected.

  • 5.00
    かずとし

    This was my second visit.

    A Hotel that makes you want to stay again. Quiet, directly connected to the station, with kind and helpful staff. Thank you very much. The breakfast was plentiful and delicious.

  • 5.00
    K.りなりな

    A Hotel That Relaxes Your Mind

    1-minute walk from Odakyu Line Shin-Yurigaoka Station. I love the amenities and the spacious beds, and I stay here every week for work. When I finish work early in the evening, there is a movie theater nearby, as well as many restaurants, making it very convenient.

  • 5.00
    ぎふよりおかの

    Thank you.

    Thank you to all the wonderful and friendly staff.

  • 5.00
    K.りなりな

    A thoughtfully designed Hotel.

    I always use this accommodation whenever I have business in Shin-Yurigaoka. There are lighted mirrors and SALONIA hair irons available for rent, and the bathroom amenities are of high quality. Even when I arrive on the last train, I am warmly welcomed with a smile, making my stay very pleasant. Additionally, around 11 a.m. during check-out, the staff cleaning the rooms greet me cheerfully with "Good morning," which is very uplifting. This month, the Halloween-themed decorations have added to my enjoyment of the seasonal atmosphere.

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  • 3.40
    ダイアスポア

    I quite like it.

    I have stayed here more than 10 times. The location is excellent, conveniently adjacent to the station. While there are some areas of concern like the sink and corners of the Room, overall it is very suitable for long stays. The Hotel staff are courteous, and I had a pleasant stay! I look forward to staying here again!

  • 5.00
    まめまめDX

    Beautiful and convenient

    We stayed with four people, including two infants. There is a convenience store nearby, the property is clean, and the amenities for children and the service were kind, which made us very satisfied.

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