รีวิวและความประทับใจจากผู้เข้าพักที่ Palace Hotel Tokyo

(โตเกียว/เชื่อมต่อโดยตรงกับทางเดินใต้ดินมารุโนะอุจิ/โอเตะมาจิ) [ทั้งหมด 284 ห้อง]
คะแนนรวม
4.86
ที่สุด (236)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.91
  • สิ่งอำนวยความสะดวก
    4.89
  • การบริการลูกค้า
    4.86
  • อาหาร
    4.85
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.78
  • ความพึงพอใจ
    4.88
  • 5.00
    555888

    We stayed here with my daughter and my parents—three generations—and had a wonderful time.

    We decided at the last minute to stay somewhere at the end of summer vacation, so we booked on short notice. The guest room, hot bath Facility, pool, and restaurant were all very clean, and every member of the Hotel staff was truly kind. Even with so many luxury hotels increasing in the city center, it felt like the quality here has improved even more than before. We will definitely come again. Thank you very much.

  • 4.83
    occtsg

    As expected of a Hotel in Japan.

    We stayed here with our family over the New Year holidays and all became fans, so we returned. Since it was during the Obon period, I was worried whether we could use the Diamond benefit of late check-out, but they handled it as a matter of course before I even had to ask—quite a contrast to an international chain Hotel we stayed at the week before. The time spent with my family in the lounge was extremely comfortable, and I’m always impressed and moved by the staff’s outstanding hospitality. If I had to mention one thing, I personally felt that the quality of the hot items at the evening canapés had declined compared with last time; however, the next morning’s Japanese set meal with natto was superb. Thanks to late check-out, we were able to swim in the pool at a relaxed pace, and the beer we enjoyed in the lounge at check-out was fantastic. It truly felt like a Japanese Hotel—an experience where you can sense that Japanese guests are still valued just as much as ever. The only painful mistake was forgetting a cheese sandwich from the deli in our refrigerator, but my wife and I are consoling ourselves by saying, “It just means we have to come back,” haha

  • 5.00
    中山ひのり

    Simply wonderful.

    In every respect—including the Facility, the quality and hospitality of the Hotel staff, their professionalism, language, telephone etiquette, and smooth check-in and check-out—I felt this was outstanding service worthy of representing Tokyo. I have stayed at many Hotels in Tokyo, but considering everything including the tasteful and refined Facility design, I feel this one is number one.

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  • 4.00
    840iM

    I didn’t really feel there were many benefits to being a Diamond member.

    It was lively due to a wedding. Perhaps because it was crowded, check-in was at the regular time, which was a bit disappointing. With a standard Reservation, it seems you may not be assigned a high floor, so if you prefer one, it may be better to book the club floor. Thank you very much for kindly taking care of my sneakers after they got soaked in a sudden downpour while I was out.

  • 5.00
    natFRNT

    It was a wonderful stay.

    Everything felt truly first-class and refined. The food was exceptional, and the staff’s service was outstanding. The room was clean, spacious, and very comfortable. As a beginner, I struggled a bit at the gym, pool, and hot bath Facility and felt slightly confused.

  • 4.67
    のんびりしたい君

    I was satisfied.

    We stayed here with our family over the Obon holidays to relax. We had previously stayed at Palace Hotel Tokyo during the New Year’s holiday just before COVID became widespread, and we were so satisfied then that we chose it again for our summer vacation. This time, we stayed in a Club Room that we couldn’t secure on our last Reservation, and it was an extremely satisfying stay. The meals and refreshments in the club lounge were excellent, and the concierge team’s hospitality was wonderful—making our stay truly comfortable and enjoyable. During our three-night stay, on the first night we had dinner at Wadakura. Attentive service, delicious food that exceeded expectations, plus excellent sake—an easy five stars. On the second day, we had lunch at Sushi Kanesaka; once again, warm hospitality and outstanding sushi—also five stars. We were so satisfied that it stayed with us (and our stomachs), and we decided we didn’t even need dinner that night. For dinner on the third and final night, we invited acquaintances and made a Reservation at one of the Hotel’s Chinese restaurants; unfortunately, it was disappointing—so much so that it didn’t feel deserving of even one star. It had been delicious when we visited before, but ending with such a letdown brought my dining rating down to three stars overall. This is an exceptional Hotel where you can have a truly satisfying experience. If time allows, I would love to stay in a Club Room again for about a week.

  • 5.00
    akkie XX

    The hospitality was wonderful!

    Once again, we had a wonderful stay. The room and meals were excellent, of course, but what stayed with us most was the warm kindness of all the staff. On our last day, my husband unexpectedly fell at the gym. Thankfully it was nothing serious, but we truly appreciated all the care and consideration you showed us. At check-out, the Hotel kindly arranged a car to take us to Tokyo Station. After getting out and starting to walk toward the station, I casually looked back and saw that the car had not driven away right away—it remained there quietly seeing us off. I was deeply moved by that warmth and by how much you valued your guests until the very end. We would love to stay again. Thank you very much.

  • 4.83
    Kainsbourg

    A Comfortable Hotel Stay

    This was my second stay (the previous one was a year ago). This time, I was able to use the late check-out benefit for Diamond members (last time I was told it wasn’t available due to crowding), which allowed me to relax even more and enjoy a comfortable stay. What I liked: ・The lounge food is delicious. ・The view from the Room is great. ・I fully enjoyed the pool and hot bath Facility. ・I felt thoughtful attention to detail from the Hotel staff (room attendants). What concerned me: ・There was litter (snack crumbs) on the floor in the Room and hallways. ・It felt like there were fewer items offered in the lounge than before. ・Perhaps due to inbound tourism, it seemed that lounge staff were giving extra attentive service to foreign guests 　(e.g., more frequent service, spending long periods with them). 　As a result, it looked like they weren’t able to provide sufficient service to other guests 　(e.g., forgetting to offer wet towels, not checking in when drinks ran out). ・At the pool and hot bath Facility, drinking water has changed from plastic bottles to self-serve from a water dispenser or large bottles. 　I understand this may be unavoidable with changing times, but for those of us who visit for an escape from everyday life, 　it also made things feel slightly less premium. With inbound tourism as well, Accommodation rates seem to have risen for Japanese guests, and I also felt that everyone at the Hotel may be unsure how best to balance service for both international and Japanese guests. Still, it was a stay that made me want to come back.

  • 5.00
    ヤマブキ

    A stay here will leave you feeling refreshed and energized.

    I had a completely stress-free stay. The Facility and the staff service were among the best I have ever experienced at Hotels in Japan. With more and more Accommodations that are famous in name only but disappointing in reality, this one felt truly authentic. If I had to mention one thing, I prefer softer pillows, so it would have been nice to have several on the bed to choose from. This place really is in a class of its own. I would love to stay again.

  • 5.00
    ori!

    This is my favorite ...

    This is my favorite Hotel because I always have a wonderful time whenever I visit! I love the club lounge here!

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  • 4.67
    tu-ru-ru

    Warm hospitality and a relaxing stay

    What stood out most during this stay was the club lounge. The staff’s hospitality was truly welcoming, and the food served was excellent. While the Hotel had the refined quality you would expect from a historic property, the entrance and Room felt bright and refreshing, which made it very comfortable. I was able to relax deeply in the Room, and it was wonderful to spend time on the balcony enjoying the view along with the pleasant breeze and fresh air. If I were to mention a few points for improvement: during evening canapés, the staff seemed extremely busy and I wasn’t able to order drinks; unfortunately, dust had accumulated on the shelf housing equipment in the Room. As for the TV, the remote response was slow and not easy to use, and streaming services such as Netflix or Amazon Prime Video were not available. If these could be added in future, I think it would make staying in the Room even more comfortable. That said, this Accommodation experience was impressive and highly satisfying. I would definitely like to stay again.

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  • 5.00
    uki&

    Nice view.

    Convenient location. There are many restaurants downstairs. You can also shop there. Great view.\nI would like to stay again.

  • 4.00
    audrey07

    We had Hotel credit ...

    We had Hotel credit and were able to use it for breakfast. Some restaurants were closed, which surprised us.

  • 5.00
    PIKA

    Reward Hotel

    Located in the heart of Tokyo’s Marunouchi district, the Hotel is serene and surrounded by the Imperial Palace’s greenery and abundant water, making it a truly relaxing place. The staff were kind and attentive, even to elderly guests like us, so I believe anyone can stay here with peace of mind. The ingredients were carefully selected, and the flavors were gently seasoned. One of Japan’s finest Hotels. I hope to stay healthy and live a long life so I can visit again. Thank you very much!

  • 5.00
    hiamen

    It was a comfortable stay.

    We stayed to celebrate my mother’s discharge from the hospital. Based on our previous stay, you kindly accommodated our requests and avoided ingredients we cannot eat without us having to mention them this time, and we truly felt your outstanding hospitality. We thoroughly enjoyed the Hotel—the view from the balcony, the comfortable Room, and the delicious meals—and my mother was very happy as well. Thank you for celebrating with us. 　I especially love the atmosphere of your pool. I hope you will continue to maintain an environment where it is easy to swim and no one takes prohibited photos. Next time, we would like to visit again around autumn or winter.

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  • 4.67
    ojyou-T

    Salted Watermelon Dog

    It was my first time staying on the Club Floor. The Japanese set breakfast in the morning lounge was delicious. I used a ¥10,000 voucher for a personal training session at the gym, and it was very worthwhile—thank you. The seasonal cocktail at the main bar was delicious. However, it didn’t pair well with the basil olive oil-marinated snack. When I mentioned that it didn’t really go with it, the bartender gave an awkward smile and didn’t say anything. I then asked what would pair well with watermelon, but they only smiled again and brushed it off. It felt like I may have hurt their pride, so things became uncomfortable and I left early. I had been looking forward to it, so that was my only disappointment.

  • 5.00
    おんせん777

    The night view from the terrace is amazing.

    The night view from the terrace seating offers a quiet setting you wouldn’t expect in the heart of the city. It was a truly wonderful time that let us forget the hustle and bustle.

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  • 5.00
    マロンワルツ

    The hospitality was impeccable throughout.

    This was a repeat stay. Even before our stay, the concierge team and housekeeping team took wonderful care of us. During our stay, we were able to spend our time without a single moment of stress. We stay at many hotels, but Palace Hotel provides the most impeccable service. This is the only hotel where I truly feel I don’t want to leave. Everyone we met at the Hotel was professional and attentive. The view from the Room is one of a kind. There is absolutely nothing to regret about staying at Palace Hotel. It’s my favorite Hotel. We will definitely return.

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  • 4.33
    ゲスト

    We had a wonderful day.

    The lounge had a calm atmosphere, the staff’s service and manner were excellent, and I was glad that my Room had a view of Nippon Budokan. The restaurant seating also offered an amazing view, and the staff were courteous and wonderful. I would like to visit again.

  • 5.00
    皇居初訪問

    Thank you very much.

    This was my third stay after quite some time, and it was wonderful as always. Despite my last-minute request on the day, you arranged a dinner table for me, and I also enjoyed lovely live jazz right in front of me in the lounge at night. The view from the Room was fantastic, but above all, the staff’s warm smiles made my stay truly special. Thank you very much. Until someday again.

  • 4.83
    ロクちゃん

    This was our first s...

    This was our first stay since my daughter’s wedding, and we were comforted by the same warm hospitality and relaxing Room as always. Breakfast was delicious, and we were very satisfied. Just one thing: the shower was set to the center spray, and the water pressure was so strong it surprised us. We quickly switched it to the shower setting and lowered the pressure. Other than that, it was a wonderful stay, and we would like to visit again.

  • 5.00
    初めてクチコミを書きます

    The surprise was almost ruined.

    We stayed for a surprise birthday celebration for my husband. His birthday is close to my due date, so we celebrated quite early. In the elevator on the way to the 19th floor for check-in, a male staff member (Mr. Oki○) asked, “Are you here to celebrate a birthday today?” I tried to act calm and looked confused, so my husband—who knew nothing—replied, “No.” I have stayed at luxury hotels many times and am used to light conversation such as “Where are you visiting from?” or “Are you staying for an anniversary or celebration?” However, this was the first time I was asked a question that specifically identified it as a “birthday celebration,” and it was truly unacceptable. (It seemed he already knew it was a birthday celebration and asked anyway.) I had discussed the surprise in advance with the staff in charge of reservations, so I assumed it would not be brought up. I felt deeply disappointed even before check-in. I spent the stay worried that the surprise had been spoiled and couldn’t fully enjoy myself. That said, the service at the club lounge and the food reception were excellent, with refined hospitality. The thoughtful attention created a high-quality atmosphere that even club lounges at international hotel brands cannot easily replicate. Although there were not many food options, each item was high quality, so I was more satisfied than expected. Having two kinds of non-alcoholic champagne was wonderful. My husband was very satisfied as well, which met our expectations. After dinner we were able to carry out the surprise successfully, but he still said that question in the elevator before check-in must have been about that after all. I still wish they hadn’t asked anything unnecessary. We usually stay at Marriott brands or other international luxury hotels, but chose your Hotel this time because of its strong Reviews and reputation. However, since our first experience left such a bitter impression, I don’t think we will stay again. Thank you very much for your time.

  • 3.17
    たんのすけ03

    The sushi restaurant inside was vulgar and disappointing.\nThe Hotel itself is good.

    First time staying here. I visited with high expectations as a famous Japanese-brand five-star Hotel with a view of the Imperial Palace right in front. The interior and exterior, along with the Facility and design, were impressive in many ways—but… I had made an early Reservation to dine at the tenant sushi restaurant “Kanesaka,” and the moment we started eating, my enjoyment turned into anger. Despite being inside a luxury Hotel, at the counter a middle-aged man who seemed like a regular was openly stroking the hand of a much younger woman—young enough to be his daughter—and it made me feel sick. Do the staff not say anything? Other guests’ comfort clearly doesn’t matter. There are many people who dislike that kind of establishment and never want to go near it even once, and at the very least I believe Palace Hotel is not supposed to be that kind of place. Exposing such filthy behavior in public at a restaurant where even junior-high and high-school students can enter is unbelievable. What upset me most was that Kanesaka’s manager led this behavior by playing along with them in an vulgar manner. He accepted cash from that rough-looking customer while working (and frankly, it is extremely unhygienic for sushi chefs to handle cash), and then—while still working—prepared sushi and dishes while drinking alcohol bought by that customer. What is this place, some run-down bar? To make matters worse, they even called out young back-of-house staff to the counter so everyone could drink as well, and had them greet those vulgar customers. Meanwhile, we ordinary guests received nothing from start to finish except brief explanations of ingredients—content so basic even children would know it. It was boring and left no impression. The person calling himself the manager should do this somewhere else—not in a Hotel. Does management know about this or are they pretending not to? In any case, you can always remove them later—but you cannot give us back the precious time we looked forward to. If there were any sincerity, service like that would be impossible. At this level there are many other luxury Hotels that are far better. I hope you seriously reconsider what fine dining hospitality should be.

  • 5.00
    ふくふくまゆ

    Refined hospitality befitting a prestigious Hotel

    This was my first stay. I could sense the refined hospitality of the staff throughout, and I had a truly wonderful time. Thank you for making it such an excellent stay. I understand that guests used to receive a fabric mist when staying, but when I stayed in July 2026, it seemed to have been replaced with a luggage tag. That was a little disappointing, though I assume it may be due to resource-related considerations. The food served in the club lounge was exceptionally delicious; however, the three warm items offered during the evening canapés felt slightly lukewarm. I hope it was just my imagination, and it may have been intended to be served at an easy-to-eat temperature.

  • 5.00
    chiko0808

    The Perfect Getaway

    A truly wonderful Hotel. Thank you for an amazing stay.

  • 5.00
    美味しくいただきました

    Moving

    The lounge staff were outstanding. They were kind, courteous, and explained everything clearly. The food was also excellent—I was surprised that a lounge could offer meals this delicious. It felt like the first time I’ve stayed at a Hotel where the lounge truly functions as a lounge. I was able to refresh and relax—thank you very much. I would definitely love to visit again.

  • 5.00
    ブルタバ

    As expected.

    I stayed multiple nights in a club room at a new international Hotel, and the difference was overwhelming. Not only was the hospitality excellent, but the lounge quality was on another level. If possible, it would have been even better if the pool were open until around midnight.

  • 3.83
    わいぺん

    A Dream Stay

    We used this Hotel for a family trip. It was one of the Hotels I had admired for a long time, and we stayed there to celebrate as well. The Room was very clean with a great view, and we enjoyed spending time on the terrace. This time we added Club Lounge access, but in conclusion, I personally think it would have been better not to add it and instead use the Grand Kitchen on the first floor. I use the Grand Kitchen often, and I prefer its food and atmosphere. The hot food served in the Club Lounge was not very warm, which bothered me. Also, the Club Lounge felt smaller than expected. As for the staff, I felt that the quality of service varied quite a bit depending on the person. That said, overall it was a satisfying Hotel stay. I would like to stay again if I have another opportunity.

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  • 4.50
    P!nkrose

    This was my third st...

    This was my third stay. At the breakfast buffet, some items I requested did not arrive, and the staff seemed rushed. That was disappointing. Other than that, this is a wonderful Hotel that truly feels like one of Japan’s finest.

  • 5.00
    バスローブ

    A Stay Amid Fresh Greenery

    I was able to enjoy a relaxing stay during the season of fresh greenery as well. Thank you very much. As always, spending time at the restaurants and bar is a truly happy experience. This time, I visited Grand Kitchen, Privé, Royal Bar, and Tatsumi. With each visit, you have come to understand my preferences more and more, allowing me to dine in great comfort. Thank you to all the chefs and staff. On the other hand, I’ve found it increasingly difficult to keep up with the sharp rise in room rates since the beginning of this year. I understand that prioritizing overseas guests makes business sense, but I hope prices will return to a level that makes it easier for domestic guests to consider staying as well. Over the past few years, I have stayed more than 10 nights per year through IKYU and your official website. I feel that my stays are reaching a turning point. There is no doubt that this is an outstanding Japanese-managed Hotel. Because I truly love Palace Hotel Tokyo, I wanted to share this feedback.

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