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- Shinshu Matsumoto Utsukushigahara Onsen Shouhou
- Shinshu Matsumoto Utsukushigahara Onsen Shouhou รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Shinshu Matsumoto Utsukushigahara Onsen Shouhou
- ห้องพักและสิ่งอำนวยความสะดวก4.34
- สิ่งอำนวยความสะดวก4.45
- การบริการลูกค้า4.62
- อาหาร4.49
- น้ำพุร้อน・อ่างอาบน้ำ4.61
- ความพึงพอใจ4.55
- 4.00potetomama22วันที่โพสต์: 18/10/2026
It was my first time...
It was my first time staying at a large ryokan in a while. It was very crowded at check-in, but overall I was able to spend a quiet and relaxing time. The room had been renovated, so it was clean and comfortable to use.
- 5.00旅好きラベンダーวันที่โพสต์: 13/10/2026
It was the best trip ever.
The spacious hot spring baths and open-air bath were amazing—I felt my fatigue melt away and was truly refreshed. The vanity area also had roomy booths, so I could dry my hair comfortably and relax. The food was outstanding and we were completely satisfied: Ise lobster, Shinshu beef, and a mushroom hot pot for dinner; and for breakfast, a topped rice bowl, French toast, salmon, omelets, and more. The view from the room overlooking Matsumoto City and the Northern Alps was also wonderful. All of the staff were pleasant and attentive, making this an unforgettable trip. We would love to visit again. Thank you very much.
- 5.00旅好きロッキーวันที่โพสต์: 12/10/2026
I had a comfortable stay.
As it was my first time staying here, I was a bit worried, but I had a very satisfying stay. The room was spacious, and the view from our 7th-floor room was excellent. The food was delicious, and the bath was large and very relaxing. I would recommend this place to anyone staying in Matsumoto.
- 4.83川奈もももวันที่โพสต์: 24/9/2026
Very good.
The hospitality was excellent. There was a welcome drink, and at check-in they kindly took care of my luggage first, so I could relax and enjoy it. The footbath was great as well, and everyone—from the shop staff to the cleaning staff—was wonderful, which helped me truly unwind. The meals were also very good. The portions were a bit large for me, but everything was delicious and I ended up eating too much. The breakfast buffet was also great, with partitions on the tables. The only thing I wished for was a hair tie among the amenities; other than that, everything was truly excellent.
- 4.83ほっと息抜きวันที่โพสต์: 23/9/2026
Shoho is truly wonderful.
• Guestroom & Amenities This time I stayed in a room with a private open-air bath. It was on the top (8th) floor, and the view from the window was truly wonderful—nothing flashy, but it has an addictive charm. The bath was just the right size for one person, and the water temperature was perfect. The room was very clean and comfortable, with a large TV that can stream YouTube. The bed was extremely comfortable; I usually don’t sleep well when traveling, but I slept relatively well this time. • Hospitality & Service Having to carry luggage to the room yourself is unusual for a hotel in this price range. Also, when I passed a Japanese staff member making beds in the hallway and nodded, they ignored me. These two points are why I’m deducting one point. That said, the reason I wanted to stay at Shoho again in the first place is because of the excellent service—especially from female staff—with wonderful smiles that left me with a great impression on my previous stay. This time as well, especially the female staff (including international staff) were outstanding. Please continue maintaining this level of quality. • Hot Springs & Baths I first used your large public bath about 15–16 years ago as a benefit from staying at Ace Inn Matsumoto, and it has stayed in my memory ever since. It has been over 10 years since my last stay here as well, so I was happy to be able to visit again after so long. I also wanted to try the panoramic public bath, but there were so many bathing options (including private baths) that I couldn’t figure out where it was—and ended up going to the main public bath twice instead. • Facilities & Amenities Everything is very comfortable. There’s also a wonderful terrace with an incredibly pleasant breeze. When I visited before you were promoting quince drinks; this time there were various other complimentary drinks plus soft-serve ice cream as well, which was great. Since it’s so comfortable here, I would be happy if check-in could be at 2:00 PM or check-out at 11:00 AM. • Dining This time dinner was served in a banquet hall; thank you for preparing such a spacious room for us. The service staff were also very polite and attentive. Dinner felt very creative overall with many thoughtfully prepared dishes. The portions might feel slightly small for younger men, but they were just right for us. The breakfast buffet also had all my favorite items, so it was excellent. • Overall Satisfaction Shoho really is an excellent hotel. Being close to Matsumoto Station also makes it easy to include in any Nagano sightseeing itinerary, which is another big plus. This is a highly recommended hotel thanks especially to its great service from female staff members.”
- 4.67chiiiii_._._วันที่โพสต์: 30/8/2026
We had a relaxing stay.
We stayed for one night as a family of three to celebrate our wedding anniversary. Due to work, we made a last-minute reservation in a hurry, but we were able to relax and enjoy our time. The facilities felt a bit old, but everything was clean and we felt comfortable. Above all, we truly appreciated the hospitality of all the staff. Dinner was very filling, and when we wondered aloud whether we would have room for dessert, they kindly prepared it for takeout so we could enjoy it in our room. At breakfast, even when I simply moved the plates to the edge of the table, a staff member took the time to say “Thank you,” and their thoughtful attention to small details was wonderful. Thank you for such a lovely stay.
- 5.00毎週旅したいなวันที่โพสต์: 24/8/2026
This was the most impressive experience I’ve had in a long time!
Both the entrance and our Room were spotless, the meals (and sweets) were delicious, the Onsen was wonderfully relaxing, and all of the staff were incredibly warm and welcoming—we were truly impressed. At the dining venue, there was plenty of space between each group, so our child was able to focus quietly on eating. Also, we really appreciated that you provided activities inside the Hotel such as a puzzle-solving game (the adults got seriously into it too!) and a cardboard maze. When we checked our answers for the puzzle game, the front desk staff assisted us so kindly and thoroughly, which made our child very happy. I don’t usually post a Review, but I was so moved that I wanted to share this one. We travel to Matsumoto every summer, so we’d love to stay with you again next year. Thank you very much.
- 3.50あきマミวันที่โพสต์: 15/8/2026
Onsen
The panoramic-view bath is wonderful.
- 4.00そのちゃんวันที่โพสต์: 13/8/2026
It was easy to get here from the city.
Toward the end of the meal, we could see fireworks from the dining hall, and even after returning to our Room, we were able to enjoy them for about 30 minutes. Grateful for our good fortune.
- 3.67bonobono7วันที่โพสต์: 12/8/2026
We would appreciate it if you could improve the amenities.
Since the Accommodation is located away from the station, it was extremely helpful that our luggage could be stored at a partner Hotel near the station regardless of check-in/check-out time, and then sent ahead to the Hotel. It’s a wonderful service because we could go sightseeing and out for meals without worrying about our bags. The Hotel is old, but it is kept clean. However, I was slightly bothered by odors in the Room toilet and living area. The view was outstanding—I’m glad we didn’t choose a Hotel right by the station. The bath was also spacious! For the panoramic bath, I wish they would vary the men’s/women’s hours depending on the day; I think it would add to the enjoyment of a Multiple Night Stay. Amenities were limited and felt somewhat low in quality. Even considering the room rate, I’d like them to make more effort here. The meals were filling enough, but breakfast buffet had many mass-produced-style side dishes. We had a Multiple Night Stay, but it was exactly the same each day. The proprietress’s smile was wonderful and left a strong impression on me.
- 5.00がががっきーวันที่โพสต์: 12/8/2026
Satisfied.
Stayed for two nights and three days. The welcome drink was a nice touch. The Room is old but clean, and we were able to relax comfortably. Meals on both Day 1 and Day 2 were satisfying; personally, I preferred Day 2. The breakfast buffet was also quite good. The baths were excellent—both the washing area and the tub were spacious. The open-air bath was at just the right temperature, so you could stay in for ages. We also really appreciated the luggage service: if you leave your bags at an affiliated Hotel near the station, they deliver them to this Hotel, and they’ll send them back to the affiliated Hotel when you leave—making sightseeing much easier without carrying luggage around.
- 5.00H&Bวันที่โพสต์: 30/7/2026
I stayed here while sightseeing in Kamikochi.
We arrived well before the check-in time, but thank you for letting us in early—it was a huge help since we had an early morning. This Hotel offers outstanding hospitality, and we were very satisfied. We would definitely like to stay again. Thank you very much!
- 5.00ナッツユーวันที่โพสต์: 5/7/2026
It was a good Hotel.
The Room was new and comfortable, with a wonderful view overlooking Matsumoto city from the window and mountains visible in the distance. The meals were delicious, and the dining area was spacious and satisfying. The Shuttle Service bus and luggage delivery service were also much appreciated.
- 3.67AJReeseวันที่โพสต์: 26/6/2026
I stayed for one nig...
I stayed for one night in June. I was in a top-floor Room with an indoor bath and an outside view. Dinner offered a wide variety of dishes, but they were brought out one after another so that it would be finished in just over an hour, which didn’t allow us to enjoy the meal at a relaxed pace. Breakfast was buffet-style, but it was the first time I’ve seen a place with so few options. The large public bath was very good.
- 4.00ウキモวันที่โพสต์: 7/6/2026
It was comfortable.
This was our second visit, and we were warmly welcomed from the moment we arrived. All the staff were very pleasant, and we appreciated the welcome drink. The meal was excellent—the sashimi was fresh, and the original tomato hot pot was outstanding. The Shinshu beef was delicious as well. The only disappointments were that the kettle in the Room smelled strongly of chlorine and wasn’t drinkable, and there were no slippers provided. Even so, it’s an Accommodation we would like to visit again.
- 4.67晴れタロウวันที่โพสต์: 22/5/2026
Although it is a lar...
Although it is a large-scale Hotel, it is beautifully decorated from the entrance. The Room is spacious and comfortable for relaxing. Meals are served in the restaurant, and the relaxed atmosphere allows you to dine at a leisurely pace. There is an open-air bath, with separate times for men and women, so you can enjoy it. Personally, I recommend the scenic open-air bath. Amenities include everything you need. Unfortunately, it was rainy, but we were still able to see Matsumoto Castle from the Room.
- 5.00グルメゴリラวันที่โพสต์: 11/5/2026
Excellent!
I stayed at this Ryokan two years in a row, last year and this year. The baths, meals, Facility, and service were all outstanding.
- 5.00shushujijiวันที่โพสต์: 2/5/2026
It was raining heavily.
I was looking forward to the view, but it rained heavily. I’m sure the mountain range would be beautiful on a clear day. The late-night tonkotsu ramen was surprisingly delicious, which was a pleasant surprise. The bath was very relaxing.
- 4.83HY 777วันที่โพสต์: 25/4/2026
A slightly luxurious Onsen experience you can enjoy without hesitation, even with children.
We stayed here in April 2026 as a family of three (a couple and our upper-elementary-school daughter). I’m writing an honest Review in the hope it helps anyone looking for an Onsen Accommodation where families can stay with peace of mind. In short, we were extremely satisfied overall. The three highlights were the “in-room open-air bath,” “private-room dinner,” and “thoughtful staff,” which made our family trip truly stress-free. ■ What we liked First, we stayed in a Japanese-Western style room with an open-air bath, and it felt very spacious and comfortable even for three people. Having a separate living area was also great—we could relax as a couple after our child fell asleep. On clear days, we could see the Alps from both the room and the large public bath, which was genuinely moving. The Onsen experience is another major draw: you can enjoy both the in-room open-air bath and the panoramic bath. Being able to use the in-room bath anytime without worrying about schedules is especially helpful when traveling with children. The view from the panoramic bath was also wonderful, and we particularly recommend bathing in the morning. Dinner was a kaiseki course centered around Shinshu beef, and both quality and portion size exceeded expectations. We were shown to a private room this time, so we could enjoy our meal together without worrying about others—something we really appreciated. The breakfast buffet also had a wide selection, and our child enjoyed it too. The staff were consistently polite and attentive; their small touches—such as helping with luggage guidance and checking on bedding—raised our overall satisfaction throughout the stay. ■ Points to note - The views from both rooms and the large public bath depend on weather; if conditions are poor, some of the appeal may be reduced. - The panoramic bath operates on a men/women rotation schedule, so views vary by time slot. - Dinner portions are quite generous; it may feel like too much for light eaters or children. - Dining is not always guaranteed to be in a private room; if you have preferences, it’s best to consult in advance. - Parts of the road leading to the Accommodation are somewhat narrow; if you’re not confident driving, arriving before dark is recommended. ■ Overall This Accommodation is highly recommended for anyone planning a “slightly luxurious family Onsen trip.” With an in-room open-air bath plus dining options that can include private rooms, there were fewer situations where we had to worry about inconveniencing others—and we were able to spend truly relaxing time together. While pricing is on the higher side, we felt it fully matched what you receive. It would also be perfect for anniversaries or special family trips.
- 4.83MRDERBYวันที่โพสต์: 20/4/2026
Excellent views, hospitality, and service.
Everything is excellent, including the snowy Northern Alps views from each Room, the wide selection of welcome drinks, the hot spring water volume and Facility, the meals, and the service. It’s a little disappointing that because the men’s and women’s baths switch between evening and the next morning, there is only one bath for men in the evening and only one for women in the morning, but physically it can’t be helped. The breakfast area is divided into separate sections, so you can relax comfortably.
- 4.83カズリキวันที่โพสต์: 9/4/2026
Thank you for your help.
It was a Hotel with a wonderful atmosphere. I would like to stay again if I have the opportunity.
- 4.83シトロエンC4วันที่โพสต์: 2/4/2026
Despite the bad weather, the views were amazing.
I stayed here four years ago and had a great experience, so I came back. Even from the Standard Room, the view of the snow-covered Hotaka mountain range is wonderful. This time we could only see it through breaks in the clouds in the morning. There is a panoramic photo by the window explaining the scenery, but it is far too old, and it shows a view quite far to the right rather than straight ahead from the Room, so please be aware. It’s nice to be able to enjoy draft beer and soft drinks in the lounge. At breakfast buffet, we were seated at a table for two. Although there was a partition between us and the next table, there was a gap so we could clearly hear their conversation. I would like you to place tables farther apart from the partitions. Unfortunately, this time there were small children running around like at a sports day and shouting loudly. The Onsen was great with both lukewarm and hot baths, and it was also nice that hand towels were provided in the bathing area.
- 5.00rirekoวันที่โพสต์: 2/4/2026
I’m very satisfied!
We stayed here as a couple in February and loved it, so this time we invited my wife’s family. They were truly delighted, and we are very satisfied. There are many Onsen Ryokan in Nagano, but at this price range, I believe this one is definitely the best.
- 5.00ゆめぞう2008วันที่โพสต์: 28/3/2026
I was very satisfied.
We stayed in a Room with a private bath. The Room was very spacious, and both the interior and the bath were clean and beautiful, making it easy to relax and unwind. The amenities were well stocked, so we felt right at home. The bath was also large and comfortable, and the provided hair dryer, shampoo, and other items were high quality. The staff were very courteous as well, which made our stay pleasant—we were very satisfied. Personally, it was the best Accommodation I have stayed at so far. I would love to stay again. Thank you.
- 4.33うっちゃん一族วันที่โพสต์: 21/3/2026
Friendly service with a smile
The staff, including interns from Mongolia, were well trained, and even the housekeeping team greeted us with a smile, making our stay very pleasant. The meals were delicious and we were very satisfied. While it was a bit disappointing that the bathroom facilities felt somewhat dated, it was a Ryokan we would like to stay at again.
- 5.00まりいりวันที่โพสต์: 21/2/2026
It was very relaxing.
It was our first trip to Matsumoto, and we’re glad we stayed at Shouhou. Above all, all the staff were very kind. It became a wonderful coming-of-age celebration trip for our daughter. We’re already talking about staying again in summer.
- 5.00rirekoวันที่โพสต์: 14/2/2026
A perfect 5-star stay!
I was completely satisfied with everything—the room, the hospitality and service, the Onsen, and the meals. In particular, the impressive large public bath and the views of the Northern Alps were outstanding. Next time my friends have a chance to visit Matsumoto, I would definitely recommend it.
- 3.83くまきっちゃんวันที่โพสต์: 7/1/2026
The staff provided e...
The staff provided excellent service, and the bath was spacious and enjoyable. The night view was also beautiful. It was convenient to leave our luggage at the partner hotel near Matsumoto Station, and the shuttle service was great. However, since only Japanese-style rooms were available, we stayed in one of those, but the toilet in the room had a noticeable odor, possibly from the pipes. Honestly, it made us reluctant to use it, which was disappointing. The outdoor footbath had a very low temperature and felt cold enough to risk catching a cold; raising the temperature slightly would be better. Next time, I hope to stay in one of the renovated rooms if they are available.
- 5.00donyori少年วันที่โพสต์: 23/12/2025
Wonderful Accommodation @ Matsumoto - Shoho is the Best Choice!
As the review title suggests, it was truly amazing! The service, facilities, and the staff's polite and kind hospitality were exceptional! Both dinner and breakfast were incredibly delicious! We were able to celebrate a wonderful anniversary here. This hotel, Shouhou, deserves a Michelin key—it was that outstanding! The proprietress provided attentive and thoughtful service, the dinner staff was meticulous, and the male staff at check-in and check-out were also fantastic. Thank you so much! For those considering this accommodation—there’s no need to hesitate! This is undoubtedly Matsumoto's No.1 accommodation you must visit at least once!!!!!!!
- 5.00温泉巡りちゃんวันที่โพสต์: 22/12/2025
Family Trip
I stayed for a Multiple Night Stay with my daughter in a room with a semi-open-air bath. The room was clean and had an excellent view. The temperature of the open-air bath was just right, and being able to fully open the windows to create a semi-open-air experience was fantastic. The Hotel staff were very polite and left a great impression, and the food was absolutely delicious. Since it was a Multiple Night Stay, they adjusted the dinner menu on the second night so it wouldn't overlap with the first night, which I found very thoughtful. Additionally, arranging lunch for guests staying multiple nights is an excellent service. We enjoyed indulging in luxury by doing nothing but relaxing at this Accommodation. It became an unforgettable trip filled with wonderful memories. I would love to visit again!
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