Shinshu Matsumoto Utsukushigahara Onsen Shouhou

Both the entrance and our Room were spotless, the meals (and sweets) were delicious, the Onsen was wonderfully relaxing, and all of the staff were incredibly warm and welcoming—we were truly moved. The dining area also had plenty of space between each group, so our child was able to focus on eating quietly. In addition, you provided activities inside the Hotel such as a puzzle-solving game (the adults got seriously into it too!) and a cardboard maze… When we checked our answers for the puzzle, the front desk staff assisted us very kindly, and our child was absolutely delighted. I don’t usually post a Review, but I was so impressed that I wanted to write one this time. We travel to Matsumoto every summer, so we hope to stay with you again next year. Thank you very much.

We stayed for one night as a family of three to celebrate our wedding anniversary. Due to work, we made a last-minute Reservation in a hurry, but we were able to relax and enjoy our time.The Facility felt a bit old, but it was clean and made us feel at ease. Above all, we truly felt the hospitality of all the staff.Dinner left us completely satisfied, and when we wondered, “Will we have room for dessert?”, they kindly prepared takeout so we could bring the dessert back to our Room and enjoy it there. At breakfast, even when we simply moved our plates to the edge of the table, they took the time to say “Thank you,” and their thoughtful attention to small details was very comforting. Thank you for a wonderful time.