รีวิวและความประทับใจจากผู้เข้าพักที่ ATAMI Kaihourou

Thank you for your wonderful service and thoughtful consideration.

We stayed here to celebrate our wedding anniversary and as a babymoon. We were finally able to visit the Onsen Accommodation we had long admired. With only a small number of Rooms, it felt very private, and we were able to enjoy relaxed time together without running into other guests. Above all, dinner and breakfast on the water balcony were wonderful. Although it was originally supposed to be dinner only, you kindly offered breakfast as well, which made us very happy. As I am pregnant and have allergies, we caused some inconvenience with meal adjustments, but thanks to your thoughtful care I was able to finish everything deliciously. Everything was outstanding, especially the dashi used in the dishes—it was truly exceptional. The small hot pot at dinner left a particularly strong impression. The Onsen was silky-smooth and warmed us up perfectly. This may be an unusual case, but we visited on a day with heavy snowfall—rare for Atami—enough for snow to accumulate. You explained that Shuttle Service would be difficult due to the snow; since it wasn’t too far from Atami Station and we wanted to make the most of it, we headed there ourselves while enjoying the snowy roads. When we arrived, despite the cold weather a staff member was waiting at the entrance and apologized for not being able to pick us up right away—we felt undeserving of such kindness. We arrived a little early, but you promptly showed us to our Room so we could check in comfortably in a warm place. From check-in through check-out, every staff member apologized for not being able to provide Shuttle Service and offered thoughtful recovery gestures; instead of feeling disappointed, it became such a wonderful stay that we almost felt sorry for receiving so much consideration. We are truly grateful for everyone’s support. As someone who also works in hospitality/service myself, I understand how challenging operations can be on snowy days—but your response genuinely impressed me. It was an Accommodation worthy of our long-held admiration. We would love to return once our child is older.