รีวิวและความประทับใจจากผู้เข้าพักที่ ATAMI Kaihourou

(จังหวัดชิซูโอกะ/อาตามิ) [ทั้งหมด 4 ห้อง]
คะแนนรวม
4.60
ยอดเยี่ยม (67)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.70
  • สิ่งอำนวยความสะดวก
    4.58
  • การบริการลูกค้า
    4.60
  • อาหาร
    4.73
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.40
  • ความพึงพอใจ
    4.58
  • 4.83
    HARUHARUtan

    A Delicious Summer Holiday

    I love the meals here and have returned several times. This time, I enjoyed the chef’s special kaiseki featuring splendid alfonsino, and truly savored it. Everything was delicious. The dishes were beautiful to look at as well, and I was reminded how Japanese cuisine lets you enjoy the seasons. I spent a relaxing, elegant holiday and felt completely recharged. Thank you to all the staff for your thoughtful hospitality.

  • 5.00
    マリン1205

    Full of privacy and exclusivity

    The Facility and service were excellent. The three of us, including our 15-year-old daughter, stayed one night in a Japanese-style room and were very satisfied. We would definitely like to visit again.

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  • 5.00
    いこまっこ

    It was excellent.

    I ended up staying overnight in Atami at short notice, and since I planned to relax in my Room rather than sightsee, I chose this place mainly for the meals. My first stay at Kaihoro was truly wonderful. Both dinner and breakfast were delicious, and the presentation and tableware were beautiful. This is an Accommodation I highly recommend everyone visit at least once. Next time, I’d like to come during a cooler season and do some sightseeing in Atami as well.

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  • 4.67
    かんパー

    The meals were excellent.

    It was my first return visit in a while, and both dinner and breakfast were excellent—better than last time, I think. The only disappointment was that I look forward to enjoying good sake with dinner, but despite coming all the way to Atami, there was very little variety of local Shizuoka sake. I had a chance to speak with a young manager from the Accommodation at the bar and we talked about different drinks, so I hope there will be more options next time. The large private bath is wonderful, but it was a bit disappointing that there is no open-air bath, so I deducted one point. In any case, I was able to relax again this time thanks to the delicious food and the Room’s superb location. I would like to visit again in a different season.

  • 5.00
    ゆうゆう音

    We had a wonderful time.

    Dinner and breakfast on the water balcony were wonderful. The food was delicious, and we had a great time. Overall, we were very satisfied with our stay, but there were a few points that concerned us. We share them in the hope that things can be improved further. The glass door to the changing area made a fairly loud squeaking noise when opening and closing—loud enough to wake someone in our room. It seems like it could be fixed with a bit of oil, so we hope this can be addressed. Also, the wall-mounted remote control for the bidet toilet seat was loose and tilting as if it might fall off. This does not seem difficult to fix, so we hope it can be repaired. Regarding the meals: everything was very tasty, but some dishes had slightly chipped rims. The chips were not large, but there were several items rather than just one, so it stood out. In addition, at check-in we received an explanation of the IKYU Diamond benefits and selected a Fufu souvenir from them; however, at check-out it was not prepared and we did not receive it. This is likely due to insufficient communication among staff members. If improved, this would become an even more wonderful Accommodation. It is already an excellent Accommodation, and we would be happy if it becomes even better.

  • 4.83
    つばめかもめ

    The best views, outstanding Facilities, and warm hospitality

    We enjoyed a very comfortable stay in a spacious, well-maintained room with a wonderful panoramic view of the ocean, along with heartfelt hospitality. If I had to mention anything: The shower water pressure in the room was somewhat weak, and it took quite a while for the water to get hot. The sake menu did not list the sake meter value (SMV), and I would also like to see a wider selection of more well-known premium labels. Thank you very much for your hospitality.

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  • 5.00
    kano123

    We were extremely satisfied!

    I’ve stayed here many times, and I’m always completely satisfied—this time was truly wonderful as well. I enjoyed the beautiful scenery and delicious meals, relaxed in the Onsen, and felt refreshed thanks to the enjoyable time with all the staff. It makes me want to come back again soon! Thank you very much.

  • 4.83
    HARUHARUtan

    Two days of delicious meals and complete satisfaction

    I choose this Accommodation every time because I look forward to the seasonal meals. It’s an Accommodation where I can relax, chat at a leisurely pace, and feel refreshed. Thank you as well for the thoughtful care from the staff. It’s an Accommodation that makes me want to visit again when the season changes.

  • 3.00
    マーガロ

    Located on a hilltop...

    Located on a hilltop with stunning views. The Facility is excellent, but the design feels a bit dated. I was concerned about trash on the stairs and near the entrance. It was disappointing that there was no hot water from the shower. The meals were great, especially the sashimi and fish.

  • 5.00
    タビ咲子

    Wonderful Hotel

    It was a wonderful Hotel. The cuisine, the service, and the luxurious private Onsen—everything was perfect hospitality. I hesitated to write this Review because it felt almost too good to share; it was such a lovely two-night stay. The food, in particular, stood out above all else. Not only delicate but, above all, truly delicious—each dish conveyed the chef’s passion and desire for guests to enjoy it. Usually I get pleasantly tipsy from drink pairings with the meal, but this time my sister and I both found ourselves intoxicated by the food itself. Just when you think sashimi is more or less the same everywhere, we were told they had received excellent golden eye snapper; it was lightly seared on the skin just right with a perfect touch of salt—absolutely delicious. I could feel kindness in every single dish. It was as if you could hear how happy the ingredients were. We stayed for two nights and were filled with a refined sense of healing—of course also satisfied by the wonderful meals—and it felt as though we had stayed for about a week. Thank you very much. We will definitely visit again.

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  • 5.00
    トシ＆ゆき

    It was the most satisfying stay yet, setting a new personal best.

    We stayed for one night on 2026/03/25. As it was the end of the fiscal year, we decided to treat ourselves to a slightly luxurious trip and chose Kaifuro—and it was absolutely the right choice!! Unfortunately, due to rainy weather, we couldn’t enjoy the view from our Room or the lobby, but we were completely satisfied with everything: the Room, the baths, the meals, and the hospitality. What stood out most was the dining. Both dinner and breakfast were elegantly seasoned, and every dish was delicious in its own way. We also enjoyed chatting with the staff member who assisted us during dinner. It was wonderful that we could reserve private use of the large public bath three times. With only four Rooms here—and each Room having a different style—we’re already talking about coming back to stay in a different Room next time. It became a truly lovely trip. Thank you very much.

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  • 4.83
    まきすみおやこさん

    The view of Sagami B...

    The view of Sagami Bay from the large windows was truly beautiful, and I was very satisfied. The weather was changeable in early spring, so we didn’t get to see the shimmering waves, but despite being so close to Atami Station, the scenery was an unexpected delight. The “pea rice cooked in a pot” served at dinner was surprisingly delicious—unlike anything I’ve ever had before. It really captured the season, and both dinner and breakfast were excellent.

  • 4.83
    A5SB

    Immerse yourself in an extraordinary escape, beautifully staged with water, glass, and light.

    From the approach from the entrance to the water balcony and down to the finest details of the Room, the entire building was filled with a unified symphony of water, glass, and light. Combined with the dramatic presence of Atami’s sea, it delivered an extraordinary escape from everyday life. I believe this is truly the result of a designer’s outstanding expertise brought together in one place. The staff were also very kind, allowing us to make full use of every Facility and fully enjoy a charm that can only be experienced here. In particular, what exceeded our expectations in hospitality was being able to have both dinner and breakfast on the water balcony, as well as receiving a birthday surprise. Thank you again. To help make this an even better Accommodation, I have listed below some points for improvement: - The indoor air conditioner is too loud during operation - Some towels still had odors - The gap between the bathroom faucet and bowl is narrow, making it difficult to wash hands - The parking area is extremely tight (the entrance is narrow) - At night, some floor lights on the water balcony are broken and flicker Next time, I would like to return in a different season. I look forward to staying with you again.

  • 5.00
    おすぎ1958

    Panoramic Views of Atami

    Everything—from the Facility and the view to the atmosphere and meals—was extremely satisfying. I’d love to visit again.

  • 4.83
    オーガスタス

    The Ultimate Relaxation

    Above all, spending time in the Room while fully taking in the grandeur of Sagami Bay spread out before us was pure bliss. We were also impressed by the Japanese cuisine on the water balcony that truly values quality ingredients. The mixed rice was delicious, but we couldn’t finish it, so they kindly made it into rice balls for a late-night snack. We were very satisfied with breakfast the next day as well—the grilled dried fish was cooked perfectly, and the rice was expertly prepared. The private Onsen and sauna were also excellent. The staff were wonderful—polite yet friendly in their service. We will definitely return again. Thank you very much.

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  • 5.00
    himihana

    This was my first st...

    This was my first stay of the year. As always, I was able to relax, the meals were delicious, and I returned home truly refreshed. I’m looking forward to my next stay.

  • 5.00
    ゆちま

    Thank you for your wonderful service and thoughtful consideration.

    We stayed here to celebrate our wedding anniversary and as a babymoon. We were finally able to visit the Onsen Accommodation we had long admired. With only a small number of Rooms, it felt very private, and we were able to enjoy relaxed time together without running into other guests. Above all, dinner and breakfast on the water balcony were wonderful. Although it was originally supposed to be dinner only, you kindly offered breakfast as well, which made us very happy. As I am pregnant and have allergies, we caused some inconvenience with meal adjustments, but thanks to your thoughtful care I was able to finish everything deliciously. Everything was outstanding, especially the dashi used in the dishes—it was truly exceptional. The small hot pot at dinner left a particularly strong impression. The Onsen was silky-smooth and warmed us up perfectly. This may be an unusual case, but we visited on a day with heavy snowfall—rare for Atami—enough for snow to accumulate. You explained that Shuttle Service would be difficult due to the snow; since it wasn’t too far from Atami Station and we wanted to make the most of it, we headed there ourselves while enjoying the snowy roads. When we arrived, despite the cold weather a staff member was waiting at the entrance and apologized for not being able to pick us up right away—we felt undeserving of such kindness. We arrived a little early, but you promptly showed us to our Room so we could check in comfortably in a warm place. From check-in through check-out, every staff member apologized for not being able to provide Shuttle Service and offered thoughtful recovery gestures; instead of feeling disappointed, it became such a wonderful stay that we almost felt sorry for receiving so much consideration. We are truly grateful for everyone’s support. As someone who also works in hospitality/service myself, I understand how challenging operations can be on snowy days—but your response genuinely impressed me. It was an Accommodation worthy of our long-held admiration. We would love to return once our child is older.

  • 4.33
    maekko

    An Art Museum to Experience

    Designed by Kengo Kuma, this Hotel offered a truly impressive experience with its beautiful design, stunning views, and numerous surprises. Despite staying during a three-day holiday weekend, we were grateful for the calm and peaceful atmosphere without any crowds or noise. Although strong winds caused water droplets on the window glass, it was a reminder of nature's power. The delicious meals and the private use of the large bath were also very enjoyable. Next time we stay, we would love to try breakfast at the Water Balcony and dinner at Rakuseian.

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  • 4.83
    HARUHARUtan

    It was a relaxing holiday where you could enjoy a slightly belated New Year’s atmosphere.

    At Kaifutei, we fully enjoyed the New Year atmosphere even after the first three days of January. The entrance to our room was adorned with New Year decorations to warmly welcome us. Dinner featured a special New Year-themed menu, allowing us to savor dishes that were even more delicious than usual. The next morning's breakfast included traditional Nanakusa-gayu (seven-herb rice porridge), which added a festive touch and left us deeply impressed. Every dish was thoughtfully prepared and absolutely delightful, making us want to return again. Thank you very much!

  • 4.17
    仁さん幸さん

    Enjoy a One-of-a-Kind View

    The view from the oceanfront room with floor-to-ceiling glass windows was truly breathtaking and unique. While oceanfront rooms are not uncommon, rooms with such expansive glass walls are rare. Additionally, the shimmering reflections from the water feature on the high dome-shaped ceiling were mesmerizing. However, some aspects of the service fell short of expectations for a hotel in this price range and category of small luxury hotels. The timing of dinner service and pairing drinks on the second night differed noticeably compared to the first night, which was slightly disappointing. Furthermore, we were unable to choose a water balcony seating for breakfast as initially explained during Check Reservation, leaving us feeling misled.

  • 4.67
    ありすちゃん

    A charming and relaxing accommodation!

    The staff's thoughtfulness made for a wonderful stay. It's perfect for those who want to relax in peace and quiet. The food was served warm and tasted delicious. One personal note: the seasoning felt saltier than before, especially in the hot pot, miso soup, and breakfast dishes with sauce. Since portions are generous, slightly less salty flavors might enhance the overall experience even more. Thank you, and I look forward to visiting again!

  • 5.00
    じゅんことんでる

    Healing Journey

    I decided to stay here to relax alone as I was busy and tired every day. I was surprised that the Shuttle Service was by taxi, and the staff were very kind and attentive. The meals were delicious, the view from the Room was amazing, and I could enjoy the Onsen alone at my own pace, which was very soothing. Next time, I would like to visit with my husband.

  • 5.00
    Captain_Quake

    Enjoyed stunning views and exquisite cuisine!

    The weather wasn't great, but the room offered a stunning view. We enjoyed delicate Japanese cuisine paired with sake. The staff's exceptional hospitality and the spacious private Onsen made for a relaxing stay. I would love to stay in a suite next time.

  • 4.83
    えみ0112

    For a relaxing stay for two.

    Dinner on the water balcony was very beautiful. It would have been even better if there was one standout dish. Breakfast was served in the Room, and the rice cooked in a clay pot was delicious. The open-air bath in the Room could be used multiple times and was very enjoyable. The private bath also had drinks available, which was nice. Next time, I’d like to stay on a day when fireworks are displayed. Thank you very much!

  • 5.00
    kent456789123

    I used this place for my proposal!

    I used the accommodation for her birthday and proposal. The staff provided attentive support, including prior consultation and assistance on the day. As an accommodation, I was very satisfied with the quality of the room, meals, and service.

  • 1.83
    ＠おんせん

    The view is great, but...

    The view from the room, as expected of a former guesthouse, is stunning. The building, designed by Kengo Kuma, has both its merits and flaws. The glass structure lacks proper insulation, making it unsuitable for visits during peak summer or winter. There is no elevator, and you must use stairs to access the Onsen. While the meals are delicious, the portions are excessive and do not align with health-conscious or eco-friendly preferences. The restaurant offers private seating; however, staff frequently interrupt with conversations that disrupt the relaxing atmosphere. It becomes tiring to feel obligated to engage in polite conversation. The Onsen operates on a time-reservation system. Once during a thunderstorm incident, the Onsen turned into a cold bath due to lightning damage. Despite prior complaints from earlier guests about this issue, we were not informed and ended up using it as-is—resulting in poor health afterward—with no apology from staff members involved. The response from young female staff was particularly disappointing. Eventually, partial compensation was provided but only two months later. While IKYU.com’s prepayment system offers high point rates for earning points, it can be problematic when dealing with accommodations like this one. Unless there are changes in staffing or more flexible meal options introduced—and even if visiting during favorable seasons—I do not plan on returning here again.

  • 5.00
    くまのブーさん

    Inspiring

    From the day of arrival, we were blessed with great weather. The view from the Room, the spacious private bath, the high quality of both breakfast and dinner, and the excellent hospitality from the staff made this Hotel No.1 among all we have stayed at so far. If I may suggest one improvement, having an elevator would be helpful for elderly guests to move around comfortably.

  • 4.50
    温泉部 部長

    Stay at Seiba. The v...

    Stay at Seiba. The view from the fully glassed ocean-facing side is stunning. Although it was cloudy, if it had been sunny, the brightness might have required closing the curtains—it was just right with the clouds. You can also enjoy the view from the private room bath. It’s an undeniably spectacular room, but there were some leaks in certain areas. Repairing these leaks seems essential to preserve Kengo Kuma's architectural design. The white pajamas provided in the room had a damp smell that was unpleasant. Meals were served on a water balcony adjacent to the room. The ingredients were excellent, and both seasoning and flavor matched my preferences, making for a delicious and wonderful experience. However, I was disappointed when non-alcoholic drinks ordered during meals were served directly in bottles; serving them in beautiful glasses would have elevated even sparkling apple juice. The onsen is available for private use—50 minutes per session per group, once on arrival day and once on the following day (a total of two sessions). If you use the sauna, 50 minutes feels rushed; as this accommodation only hosts four groups per day, perhaps they could extend sessions to around 70 minutes at least for arrival days? The changing area was clean with chilled drinks provided—a nice touch—but there were greenish spots near washing areas inside the bath that suggested slight cleaning issues. Overall, it was a highly satisfying stay! If you want to fully enjoy ocean views, I recommend booking Seiba's rooms.

  • 4.50
    lattecat

    The room, Onsen, and meals are perfect.

    The Room was very spacious, clean, and excellent. The private open-air bath in the guest room had a great view and was very relaxing. We were delighted to have both breakfast and dinner on the water balcony by chance. The meals were also very delicious. The two female staff members who guided us upon arrival and served us during dinner, as well as the male staff member at the lobby, were all very polite, friendly, and provided excellent service that made our stay comfortable. However, there was one disappointing point: the female staff member who handled breakfast, final billing, and our send-off (I don’t know her name but she had her hair tied back completely including her bangs) lacked friendliness. Even though she must have heard my mother and I talking about taking a photo outside before leaving, she proceeded to guide us directly into the taxi without acknowledging it. When we asked for a photo afterward, her attitude felt indifferent; honestly speaking, it left a bad impression at such an important moment of departure. It felt like we were being rushed out. For a luxury Ryokan like this one, I would expect impeccable customer service throughout every interaction. Unfortunately, this last experience left me feeling upset as we departed with unpleasant memories of our stay—especially since it was my mother’s birthday celebration. While the Ryokan itself is wonderful overall due to its facilities and other staff members’ hospitality efforts—this single negative encounter has led me to decide not to return again in future stays here despite its merits otherwise being commendable overall!

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  • 4.50
    kattykattykatty

    Thoughtful attention to detail despite its small size

    The manager's response was excellent. The neighboring table was noisy, but indeed... The main meat dish was too small. The shared bath? It would be nice if it could be used at more flexible times. The entrance to the accommodation is hard to find and steep, which is scary by car. Both the building and the view are beautiful, and the service is attentive. I would love to visit this accommodation again!

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