รีวิวและความประทับใจจากผู้เข้าพักที่ ATAMI Kaihourou

(จังหวัดชิซูโอกะ/อาตามิ) [ทั้งหมด 4 ห้อง]
คะแนนรวม
4.60
ยอดเยี่ยม (67)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.70
  • สิ่งอำนวยความสะดวก
    4.58
  • การบริการลูกค้า
    4.60
  • อาหาร
    4.73
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.40
  • ความพึงพอใจ
    4.58
2.33
Momiji3

It was very disappointing.

This was my first experience of being so disappointed, so I am writing a review. First, there were many disappointing aspects regarding the staff's service. When I asked for water during the meal, not once did anyone notice it was empty and refill it for me. Also, during the meal, my plate was taken away without checking, even though there was still food on it. I think they were in a hurry to serve the next meal, but it was unfortunate. I understand that they might be short-staffed and busy, but even during the meal, the staff were walking quickly, making clacking sounds with their heels, which made me feel rushed throughout. At breakfast, the wrong items were served, and even after I pointed it out, they didn't notice... Given the price, I expected professional service, but it was very disappointing. As for the food, while it was tasty, there was nothing particularly impressive, and some dishes seemed overcooked. Regarding the facilities, broken items were left as they were. The closet door in the room was broken and wouldn't close, with no prior explanation. Parts of the door's wood were peeling off and left unattended... It seemed dangerous as it was peeling off sharply, so I think it should be repaired. Overall, the response, service, and facilities were not worth the price, and I felt it was not a hotel worth staying at for this price.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า2
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ2
  • 27/12/2024~
  • 2 คน 1 ห้อง
  • JAPANESE ROOM/Washitsu/Sawa
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing ATAMI 海峯楼 (Atami Kaihourou) from among the many ryokans. However, we sincerely apologize for any disappointment caused by our shortcomings during your stay. We also deeply apologize for any inconvenience caused regarding the room facilities. We will strive to make immediate improvements. Our staff will continue to work hard to ensure you have a comfortable stay in the future. The cold days continue. Please take care of yourself. We sincerely appreciate you taking the time to share your feedback with us.

ดูรีวิวทั้งหมดของATAMI Kaihourou