รีวิวและความประทับใจจากผู้เข้าพักที่ Oku no In Hotel Tokugawa

(จังหวัดโทะจิกิ/นิกโก้) [ทั้งหมด 21 ห้อง]
คะแนนรวม
4.73
ที่สุด (139)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.81
  • สิ่งอำนวยความสะดวก
    4.72
  • การบริการลูกค้า
    4.84
  • อาหาร
    4.59
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.68
  • ความพึงพอใจ
    4.74
4.00
こんぽたs

The open-air bath was disappointing.

I stayed here during Golden Week. The Room photos were beautiful, which caught my eye and led me to book this Accommodation. When I arrived by car a little before check-in, I was greeted right away. I stayed in the Room with the water feature on the second floor from the top, and perhaps because of that, my car was parked in a very convenient spot as well. I really appreciated this kind of thoughtful attention. While waiting for check-in, matcha and traditional sweets were prepared for me, and I was able to relax deeply. Both the Room and the in-room bath were excellent. However, shortly after check-in I went to use the open-air bath, and it was very disappointing. Right after getting in, I noticed a large amount of plant debris as well as hair and insects floating on the surface and in the water, so I moved to the indoor bath immediately after noticing it. Still feeling unsure about it all, I tried the sauna as well, but it was lukewarm and didn’t warm me up... I left after about 10 minutes total and ended up enjoying the bath in my Room instead. There were also aquariums, but perhaps they weren’t being maintained; dead fish remained floating for two days, which left an unpleasant impression. Dinner was kaiseki cuisine, but nothing stood out in particular. Breakfast was similar. The Rooms and service are quite good overall, so I think it’s worth experiencing at least once.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ4
  • 5/5/2026～
  • 2 คน 1 ห้อง
  • Annex “Aqua” Deluxe Suite with Open-Air Bath *All rooms are non-smoking*
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Mr./Ms. Konpota s, Thank you very much for staying with us. We also sincerely appreciate you taking the time to share your feedback despite your busy schedule. We are truly sorry that there were small pieces of plant matter in the open-air bath, causing you discomfort. We offer our deepest apologies. We normally carry out frequent checks, especially during seasons when leaves and debris fall easily or on windy days; however, we regret that our efforts were insufficient. We are very sorry. Going forward, we will pay even closer attention to inspections throughout the entire property, including not only the open-air bath but also the aquarium and all other areas. Regarding the meals, we are very sorry they did not suit your preferences. That said, we are truly grateful for your honest comments. We will continue to make improvements through ongoing trial and error so that more guests can enjoy their dining experience. We are humbled by your kind words about the Room and our service. While the building is aging, we take great care to maintain it properly. As for our hospitality, we learn a great deal from our guests every day and strive to improve continually. If you were able to enjoy even a small part of your stay with us, we would be very pleased. We will continue working hard in hopes of welcoming you again someday. Thank you once again for staying with us. Okunoin Hotel Tokugawa Murasugi

ดูรีวิวทั้งหมดของOku no In Hotel Tokugawa