รีวิวและความประทับใจจากผู้เข้าพักที่ Keiunkan Inn, Nishiyama Onsen, Entirely Fed by Natural Hot Springs

Rude service and a building that doesn't convey any sense of history.

This hotel is referred to as the "world's oldest property," but the building lacks any historical charm. On the contrary, it is deteriorating and almost shabby. The onsen is decent, but the meals are at best average. However, the biggest issue with this hotel is its service. Most of the staff are foreign workers, which is ironic for a hotel that prides itself on "Japanese hospitality." While I understand that there is a severe labor shortage in Japan today, proper training should still be provided to employees. From what I observed, many foreign staff members have little command of Japanese, their pronunciation is poor, and they merely memorize manuals without being able to answer questions. Particularly problematic was a female staff member at the front desk who could speak English. Her attitude was very cold and rude towards non-Japanese guests. I lodged a complaint about this matter; however, the manager was absent that day. After insisting strongly, I finally managed to speak with her over the phone. While I appreciate having my room upgraded, honestly speaking, it wasn't what I sought after—I expected warm Japanese-style hospitality. The next day when meeting directly with her in person she offered no proper apology nor wore traditional attire or even hotel uniform—just casual clothes—which indicates she did not take this issue seriously herself. Unfortunately there are numerous problems within this Hotel; fundamentally stemming from management either neglecting or completely disregarding quality service standards altogether. I do not recommend this Hotel for those who cannot speak Japanese because complaints will not be accepted by front desk due to “manager’s inability” in English language skills alone! Additionally even native speakers should lower expectations regarding “warm hospitality” since most staff consist mainly foreigners whose proficiency level remains quite poor overall!