รีวิวและความประทับใจจากผู้เข้าพักที่ Fujitaya

The staff did not speak Japanese, were untrained, and it was disappointing in many ways.

I had high expectations due to the good reviews, but I was very disappointed. The room attendant was a Vietnamese man. He was kind, but we couldn't communicate well. Although he mentioned he has been in Japan for seven years, there were various disappointments. When I asked to confirm if the private bath reservation was made, he simply said "You can enter." Since there are two private baths available, it is necessary to know which one is reserved in order to use it. There were no explanations about the meals, so I didn’t know when to add raw meat into the hot pot. When I asked about a specific menu item, he only mentioned that it’s part of a standard menu; however, what I wanted to know was its content. Upon closer inspection, there were items not listed on the menu as well. The placement of miso soup and rice bowls was chaotic too—my rice bowl placed at the top right corner left me unsure if it belonged to me or not (rice should be on the left). Please ensure proper training for staff members moving forward. The bath itself felt wonderful!