รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Odawara Resort & Spa - 2หน้า

(จังหวัดคานากาว่า/โอดาวาระ・เนบุกาวะ) [ทั้งหมด 163 ห้อง]
คะแนนรวม
4.26
ดี (86)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.08
  • สิ่งอำนวยความสะดวก
    4.43
  • การบริการลูกค้า
    4.29
  • อาหาร
    4.20
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.28
  • ความพึงพอใจ
    4.30
  • 4.50
    ちまきんぐX

    The staff's service is excellent.

    This was my first time staying here, and the front desk staff provided excellent service. The cleaning staff, restaurant team, game corner attendants, and shop staff were all very friendly and accommodating, making our stay extremely pleasant. We enjoyed the buffet for both breakfast and dinner, with dinner being a particular favorite. There were so many delicious options that we ended up completely full. While seafood lovers might find it lacking in variety, our family was thrilled with the wide selection of carefully prepared dishes. Both Japanese and Western cuisines were delightful. The Room had an ocean view with a great view overall and was very clean. However, one concern was that the scent of the room amenities was too strong for us to use comfortably. We used some items we brought along but noticed that hand soap or bar soap wasn’t available at the shop; next time, we’ll bring our own. Other than that minor issue, there were plenty of enjoyable facilities like a kids' space and a pool. Our family loved it here so much that we look forward to visiting again!

  • 2.83
    ナコ

    Unfortunately.

    I made a reservation thinking I could have fun and relax, but upon arrival, the foreign male staff member at check-in spoke in a condescending manner and did not provide sufficient explanations. Later, I received the IKYU Diamond Member benefits. Additionally, the plan I had reserved was not included, and I had to inquire about it myself to get it addressed. Fortunately, the staff from the amusements team who assisted me were very kind. Hilton, while I've stayed at various accommodations of yours before, this experience was truly disappointing. The dinner was at a level I'd never want to repeat; however, breakfast was good.

  • 4.67
    プラム4801

    Satisfaction Beyond the Price

    We usually choose lively Hotels for our trips with kids (with game centers and buffets). At such Hotels, long lines and waiting during check-in are expected, with no seating available, which we had come to accept as normal. However, this Hotel was a pleasant surprise with its stress-free check-in process, spacious entrance, and attentive staff who handled everything calmly. Despite having many Rooms, the space is so vast that you hardly notice other guests. The game center that delighted the kids is also spacious and includes bowling, karaoke, and a pool. Everything was clean and well-maintained, allowing us to enjoy a wonderful time. For dinner this time, we ordered Room service. As expected from Hilton's reputation for quality dining, it was an exceptional meal. The shop in the Hotel is also large and well-stocked with everything you might need. The Room was clean; the staff were kind and accommodating. I genuinely felt like staying here again! This experience reaffirmed my belief in Hilton as an excellent Hotel brand worldwide.

  • 5.00
    SRSUK

    We stayed as a group...

    We stayed as a group of three friends. The room was spacious, the spa was enjoyable, and the buffet was delicious. We look forward to staying again!

    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 5.00
    詩詩

    A wide variety of Japanese cuisine was also available.

    The pool and Onsen were excellent. The room was spacious, and the children were very happy. With a view of the sea and expansive grounds, it felt like a summer retreat, making it hard to believe it's in the metropolitan area. Additionally, the buffet featured a variety of local specialties such as kamaboko, handmade tofu, and minced horse mackerel dishes, offering an impressive selection of Japanese cuisine. For breakfast, it tends to get crowded later in the morning, so going early is recommended.

  • 4.17
    佐藤芳貞

    It has become much more like a Hilton. It's improving.

  • 1.50
    うみとそらと

    No repeat visits expected.

    The croissants for breakfast seemed to be a highlight, as staff were offering "freshly baked croissants" to the neighboring table and distributing them. However, despite our table being right next to theirs (in a space with only two semi-private tables), we were completely ignored. It was an unbelievable experience. Additionally, the facility is outdated, the pool was underwhelming, and I wouldn’t consider staying here again. Having stayed at accommodations across the whole country, I found both dinner and other meals disappointing and not worth the price. This stay was so unsatisfactory that I felt compelled to write my first review.

  • 3.83
    てぃてぃた

    My daughter was thri...

    My daughter was thrilled with the pool, and we promised to go in again the next day!! But when we checked in afterward, the front desk told us the pool would be closed tomorrow, which was really disappointing. In the end, after breakfast the next morning and once we were all ready to go out, we found out that only the outdoor section was closed. Maybe both of us missed the word “outdoor,” but we both asked again, “Wait, the pool isn’t open tomorrow?!” It would have been nice if they had added just one sentence: “The indoor pool is open.” Also, when we asked about laying futons in the tatami area of our Room, we were told it would cost an additional 4,000 yen and agreed. But then they asked what time they should lay them out; when I said it was fine because we would do it ourselves, they replied, “In that case it’s free.” I felt like they could have explained that from the beginning. The way that staff member spoke left me with an impression of being a bit mean or sneaky. That said, all other staff were pleasant, and the property felt very clean throughout. Dinner was served in our Room; it was delicious and very generous in portion size. The breakfast buffet also had freshly baked croissants that were absolutely wonderful! It’s such a shame that one staff member ended up affecting our overall impression of the trip so much.

  • 2.83
    もみじの錦

    The conversation inside the sauna is noisy and unpleasant.

    I frequently use the accommodation and pool almost every month, but I find it unpleasant that many people have loud conversations in the sauna. Particularly, some individuals, possibly from the swimming school, engage in endless chatter about topics like evaluating coaches or other trivial matters I’d rather not hear. Recently, there were elderly women seated on both sides of the sauna loudly conversing over our heads. The sauna is a confined and echo-prone space where voices carry easily. Additionally, concerns about COVID-19 still linger uneasily. Although I’ve pointed this out before, no improvements have been made. This time when I raised the issue with staff members, their response was: "It’s a matter of personal manners. Since this is not a day-use onsen facility but part of a first-class hotel like ours, we cannot post notices." Even if it’s a first-class hotel, not all guests (including us) are necessarily first-class individuals in behavior or awareness. Those engaging in conversations likely don’t realize they’re bothering others and probably mean no harm by it. Would posting simple notices such as "Please refrain from talking inside the sauna" or "Please keep quiet inside the sauna" diminish your status as a first-class hotel? Is making guests endure discomfort what defines being first-class? Or should guests themselves take on potential conflicts by directly addressing others each time? Overall, I think this is an excellent hotel; however, such experiences ruin an otherwise pleasant stay for me entirely. Due to this lack of willingness to improve on this particular issue despite feedback provided earlier too—I’ve chosen to give my review more critically than usual here deliberately!

  • 4.50
    サンプン

    The facility was well-equipped, and our whole family enjoyed it.

  • 3.83
    ninopapa

    Check-in Procedure

    At check-in, I was at the front of the waiting area, but there were no staff available, and I had to wait a long time due to assistance being provided to another foreign guest. It took a considerable amount of time before I could finally enter my Room.

  • 4.17
    ぴぐれっとぷーさん

    Overall, we are satisfied.

    I used the day-trip plan with a bath and lunch. The bath was not very large, but it was comfortable considering the number of users, and the view was nice. Additionally, the staff in charge of cleaning the bath were very polite and pleasant. Overall, it was good value for money and satisfying; however, there were a few concerns about the service. First, although we mistakenly went to the hotel reception without properly checking where to go initially, it seemed that they were not fully aware of the plan details. We were told that we could only use the bath once either before or after lunch and advised to go to the restaurant first at a specific time—this contradicted what was written in the plan description (the staff member who assisted us appeared to be from overseas, so their assertive tone made us a bit nervous). Additionally, when we went to check in at the bath reception area despite having already completed an online credit card payment beforehand, we were asked again for payment. It was disappointing that we had to correct these misunderstandings ourselves by being familiar with our plan details beforehand.

  • 4.33
    C and Y

    A quiet and relaxing place. At night, enjoy the chorus of frogs.

    I always use this place as a special treat. Recently, it has been too crowded, but I chose a quieter time to stay. It was peaceful and truly relaxing. This time, I used the gym for the first time, and it was excellent.

  • 4.67
    パンダコパンダぷん

    The best Facility and environment for dogs and their owners!

    It was our first stay with our beloved dog. The hotel staff greeted us warmly with smiles and a dog-friendly hospitality! The access from the dog-friendly room to the dog run was excellent, allowing us to visit multiple times during our stay. Our dog seemed very happy and smiled a lot. We were blessed with great weather, and the lush, clean grass made it perfect! The dog-friendly room was simple but spacious and comfortable. The large public bath offered a refreshing view every day. The quality of the hot spring water was excellent, leaving my skin smooth. The pool was spacious as well, and the heated pool provided great comfort while giving off a resort-like vibe despite being so close to Tokyo. The breakfast buffet focused on local ingredients and is highly recommended! The freshly baked croissants and whitebait omelet were so delicious that I went back for seconds multiple times. (The dinner buffet wasn’t very tasty, which was disappointing.) We fully enjoyed nature here! We will definitely visit again!

    • Review Image
  • 5.00
    海外より3

    Highly Satisfied. Perfect for Family Trips

    It was a very satisfying hotel stay. We used the pool every day. The balloon service was also available, and the children were very happy! We will visit again!

  • 4.17
    たみえよこやま

    At Hilton Odawara Spa

    In the midst of busy daily life, I was able to relax and enjoy a luxurious experience.

  • 4.83
    一休ラバーズ

    Luxurious Escape

    All rooms are advertised as ocean view, and the breathtaking scenery from the 7th-floor balcony exceeded all expectations! The spacious Japanese-Western style room, the attached facilities, and amenities all provided a luxurious experience. If I had to point out one minor dissatisfaction, it would be the lack of Wi-Fi connection. At the breakfast buffet, a "Breakfast MAP" was placed on each table to guide guests efficiently while stimulating their appetite—a thoughtful touch. The freshly made-to-order omelets also looked delicious. Overall, this was an impeccable Hotel in every aspect. Thank you very much!

    • Review Image
  • 3.83
    サンスベリア1617

    Maybe I expected too much...

    The entrance and lobby have a clean and open atmosphere, and the hotel staff were all very pleasant, which was satisfying. However, the room was as small as a business hotel, which was surprising. Typically, resort hotels have sofas or tables by the window, but this room only had a desk in the corner with no place to sit back and relax comfortably. When in the room, I had no choice but to sit on the bed. The bathroom sink seemed designed for children as it was very low, making it difficult to wash my face or brush my teeth. Additionally, the bathtub was narrow with a water guard that covered less than half its length, making it inconvenient to use. The loud noise from opening and closing the bathroom door was also unpleasant. As for the ocean view I had been most looking forward to—the room being on the 3rd floor meant that half of my view consisted of rooftops from lower floors below me; this too was quite disappointing. While I think this hotel offers plenty of activities like spa services, pools, karaoke rooms, bowling alleys as well tennis courts or golf courses where everyone can enjoy themselves—unfortunately during *this* stay specifically—I found our assigned accommodation underwhelming overall compared against expectations set beforehand! Next time around though? If given another chance returning here again someday perhaps opting instead toward booking higher-floor spacious accommodations might better suit preferences/preferences/preferences/preferences/preferences/preferences/preference

  • 4.83
    aj0605

    Satisfaction

  • 5.00
    tad710

    The staff is excellent.

    This was my first time staying here. I was looking for a place where I could bring my dog, and the Room was clean, and the floor had many other guests with dogs, which made it comfortable to stay. Above all, the staff's service was excellent; their attentiveness and approach were not overbearing but perfectly timed when needed. It made a great impression. A Hotel truly depends on its people. As someone who works in a Hotel myself, I found it inspiring.

  • 3.50
    あいさくあいさく

    I had high expectations...

    I booked this place based on comments about a safe pool for small children, a variety of pools, and delicious food. The pools had a few types, but they were all quite similar. It was nice to have access to the pool during this season, but it wasn’t very enjoyable overall. We had both dinner and breakfast, but the roast beef we were looking forward to was just juicy and not tasty. The foreign staff cutting the meat seemed unmotivated. The dessert selection that my child was excited about was limited. The bread seemed to be tasty despite the lack of variety as my child enjoyed it. Breakfast featured many Japanese dishes; the shirasu (whitebait) was delicious. The recommended horse mackerel (aji) was just average. On a positive note, the staff provided excellent service which made our stay pleasant overall.

  • 4.67
    ミルミルミルフィーユ

    Stay & Play - It's the Best!

    We stayed with two elementary school children. With the Stay & Play Plan, we had plenty of physical activity, and even the picky eaters among the kids enjoyed a satisfying meal at the buffet. We had a wonderful time. Thank you very much!

  • 4.83
    マッキンノン

    A Hotel You’ll Want to Visit Again

    In late February, we booked two twin rooms for our family with grandchildren. However, since the beds couldn't be joined together, we requested an upgrade to a superior twin room but it was not possible. Considering the raised flooring in the superior room might be unsafe for our 1-year-old child, we decided to stick with a standard twin room. It's important to confirm such details in advance. The room was slightly small, but we thoroughly enjoyed activities like bowling, swimming pool, karaoke, game center, and gym aerobics. The meals were delicious as well. Overall impressions were that while the facility is older, it is clean and spacious with a good sense of cleanliness throughout. The pool changing rooms especially stood out as they were odor-free and very clean. The staff's service was excellent—truly what you would expect from Hilton standards. It was also convenient that we could visit the Onsen without needing to bring towels or anything else along. Everyone agreed: we'd love to stay here again!

  • 4.50
    まめしばはな

    Family Travel

    I stayed over the weekend. At check-in, seeing that I had a child, I was offered a Superior Room with beds pushed together for an additional 4,000 yen. Considering it as paying for safety, it was worth it. When leaving my luggage at the counter, they kindly placed small items in a Hilton paper bag—very thoughtful service. Facilities like the pool were available before and after check-in, and with a 12 PM checkout time, we fully enjoyed the Hotel experience. Having towels available at both the pool and large bath was very convenient for families with children. Additionally, being able to borrow arm floaties for kids at no extra cost was great! My child loved the pool—it was clean and pleasantly warm even in winter. The staff promptly assisted when we left something behind at the pool or when my child accidentally broke a glass in our room’s bathroom—much appreciated! It would have been nice if there were women’s amenities provided in the Room or if there were separate pajama sets (not yukata) available for both adults and children. The buffet offered a wide variety of dishes including local specialties from Odawara along with unlimited soft drinks—it was delicious! The view from our Room was also wonderful; next time I’d love to visit on days with clear skies throughout our stay. Thank you so much for your hospitality!

  • 5.00
    ぽぽるさん

    We had a wonderful time celebrating our wedding anniversary.

    This was my 7th visit personally and our 6th visit as a couple. For the past three years, we have been visiting to celebrate our wedding anniversary. Each time we come, we notice that the Facility, meals, and service are gradually improving. The staff always greet us warmly. This year, Nespresso machines were added to each Room, which wasn’t available last year, and additional capsules were promptly provided when needed. The quality of the meals (buffet) here continues to amaze us—it surpasses even high-end Hotels in Tokyo for both dinner and breakfast. (Although I always enjoy the tempura, I do wonder why there has been no tempura sauce for a few years now; only salt is provided.) This time, perhaps by chance, our Room was upgraded to a very nice one, allowing us to truly enjoy our anniversary celebration!

    • Review Image
  • 2.50
    旅行慣れしてない男

    Credit card required

    Please note that when staying at Hilton, it is necessary to present a credit card as identification upon arrival.

  • 3.00
    遊び放題プランにガッカリ

    Please change the description of the Unlimited Play Plan.

    It was a plan where you could enjoy activities such as karaoke and bowling even after checkout, but karaoke and bowling open from 4 PM on weekdays... The children who planned to play were disappointed. I think it should be explained at check-in.

  • 4.50
    M00007

    I would like a Room in a restaurant that allows dogs.

  • 2.83
    とむとむ

    Room, service, meals...

    Room, service, meals (breakfast, lunch) I think the price is reasonable or a bit high (25,000 yen per person for one night with breakfast on Saturday). Since it's a large Hotel, it's understandable, but the public bath was far, and I didn't feel like going a second time.

  • 3.83
    一級建築士旅子

    For our annual New Y...

    For our annual New Year's family trip, we stayed for the fifth time at the property, as per our elementary school daughter's request. (It's been a few years since our last visit.) Our main attractions were the pool, bowling, karaoke, and onsen. For trips with children up to elementary school age, it's recommended for parents to enjoy a relaxing trip that can be completed entirely at the hotel resort. A few years ago, check-in was quite crowded and challenging, so this time we arrived during lunch hours. The hotel staff welcomed us warmly without any unpleasant expressions, and we were able to check in early. We are grateful for their thoughtfulness. The facility itself had some undeniable signs of aging (such as worn furniture), but that's just my perspective as someone in architectural design. It might not be noticeable to the general public. The buffet meals, when compared to resorts like ◯no Resort or ◯Sena Terrace in Okinawa, might feel a bit lacking, but overall, it was a very satisfying family trip! Thank you very much for your hospitality. It seemed like there were more families with lower standards, possibly because small children don't incur much cost? (That was just an aside.)

จำนวนรีวิวและคะแนนเป็นค่ารวมจากรีวิวที่โพสต์บน IKYU.com และ Yahoo!トラベル
หน้านี้แสดงเฉพาะรีวิวที่โพสต์บน IKYU.com เท่านั้น