Hotel Neuschloss Otaru

This was my fourth trip to Otaru, but my first stay at this hotel—and my first overnight stay in the city itself. I was traveling alone as a wheelchair user, and the warmth and thoughtfulness of all the staff made it a truly wonderful experience.I stayed in an accessible room. The step-free layout made it very easy to get around, and the bed was exceptionally comfortable and just the right height for transferring from my wheelchair.The room’s open-air bath was designed so I could bring my wheelchair right up beside the tub, making it easy to get in. The view through the window as I soaked was beyond words.From the shuttle bus driver to the hotel staff, everyone was always welcoming, helpful, and full of smiles. Their kindness made the entire stay heartwarming.It was a wonderful trip that melted away my everyday fatigue and left me refreshed in body and mind. I would love to return in a different season. Thank you so much for everything.

A Hotel perched on a sheer cliff. I was a little anxious until I arrived. Considering the rain, wind, and snow in that setting, maintaining the building’s exterior must be very costly, yet the rates are reasonable. The Room furnishings may be old, but they are high quality and well maintained, making it very comfortable. Because of the cliffside location, the view from the Room is outstanding. The in-room bath is spacious and also offers an amazing view. Best of all, you can fully open the sliding window for a wonderful sense of openness—even watching seagulls dive right in front of you.In addition, both dinner and breakfast were excellent French cuisine, and the staff service was attentive; everything left me completely satisfied. Dining while watching the sunset was a special, unforgettable experience. I also think it’s a great system that you can choose souvenirs via the TV’s online service—it lets you take your time deciding during your stay.I could really feel what this Hotel values in its hospitality, and it made for an extremely satisfying trip. In an age when “good” often simply comes with paying more, I was truly delighted with this level of hospitality at this price!