รีวิวและความประทับใจจากผู้เข้าพักที่ Hayama Hotel Otowanomori

I’ve found another favorite Accommodation!

We stayed in a Room where our dog could also stay to celebrate my wife’s birthday. From the moment we entered the property until we left, the staff showed outstanding hospitality, always ready to help with every step we took. Throughout our stay, we truly felt their thoughtful care for guests, and it’s easy to see why the Reviews are so highly rated. Although rain was forecast, the weather held up, and we were able to enjoy many wonderful views from our Room. By opening the floor-to-ceiling window in the bathroom, it instantly became a semi-open-air bath, and we could relax at length while listening to the waves and feeling the sea breeze—an absolutely wonderful stay. Points of concern There is an affiliated café about 3 minutes from the Hotel. The Hotel is an Accommodation where dogs can also stay, but it is basically intended for small dogs only. Perhaps because of that, as soon as we entered the café, a staff member frowned and said (clearly looking displeased), “We can only allow dogs up to 10 kg…,” without even greeting us. (Our dog was a 7 kg Mameshiba/Shiba Inu mix, so perhaps they thought he looked bigger.) Also, even if your dog is in a cage or crate, diaper pants are required. When the Hotel introduced this café to us, there was no mention of this requirement; as a result, we had to buy diaper pants at the café for 200 yen—even though diaper pants were already provided in our Hotel Room. If they are going to recommend this café, I would have appreciated being informed about the diaper-pants requirement. (I called in advance to confirm that bringing a dog was okay as well, but there was no explanation about diaper pants from the café.) The muffins served were dry and unpleasant, and even their farewell greeting felt perfunctory. I understand not everyone likes dogs—but it made me feel that if they dislike them that much, they should simply make it “no dogs allowed” from the start. This café is also featured on the Hotel website. Because the Hotel’s hospitality was excellent I had high expectations; unfortunately that gap was very disappointing and made me wonder whether it might be lowering overall satisfaction with the Hotel/Accommodation experience.