รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Granvia Osaka

(โอซาก้า/เชื่อมต่อโดยตรงกับสถานีโอซาก้า) [ทั้งหมด 726 ห้อง]
คะแนนรวม
4.06
(348)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.95
  • สิ่งอำนวยความสะดวก
    3.97
  • การบริการลูกค้า
    4.47
  • อาหาร
    4.34
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.70
  • ความพึงพอใจ
    4.07
  • 5.00
    megu-a

    Very satisfied!

    The view from the Room was wonderful, and we were able to relax and enjoy our stay. The lounge was also quiet, with a wide variety of drinks, and we were very satisfied. Thank you very much.

  • 5.00
    メグ333

    Wonderful Hotel!

    I stayed for 3 nights and 4 days on my first solo trip to Osaka. Even though I extended my Multiple Night Stay at short notice, they accommodated me in the same Room. I stayed in a top-floor Room, and the view was wonderful. The lounge had a calm atmosphere, and I also enjoyed delicious light snacks. When I visit Osaka again, I definitely want to stay here!

  • 5.00
    *Hisano*

    Hospitality in the Lounge

    I really enjoyed the salted pudding, fruit salad, and hors d’oeuvres served in the lounge—they were all delicious. I also liked the cheese selection, which suited my taste.

  • 3.50
    ethyl

    They were very courteous and attentive.

    Direct access from the station makes getting here very convenient. The front desk and lobby are well staffed, so check-in and other procedures go smoothly. - When I got off the elevator, several staff members were there and escorted or assisted me according to my needs. - When I was holding the luggage claim slip, a staff member approached me before I even asked, confirmed what I needed, and helped right away. - They addressed me by name during service, and it was clear they treated each guest with great care. Breakfast was Western-style, with a choice of several set options. It would be appreciated if Japanese-style options were also available.

  • 4.17
    すかざらし

    Hotel Granvia is always a great choice.

    I booked again after enjoying the Granvia Floor on my previous stay. I arrived quite early after traveling since early morning and was exhausted from the heat. As expected, check-in wasn’t possible yet, so I took a short break in the lobby and was about to go somewhere to kill time while waiting for the elevator. Then a female staff member came running over and told me they would show me to my Room as soon as cleaning was finished. I was tired, so I truly appreciated it. Thanks to that, I could take a shower and feel refreshed, relax in the lounge, and then head out. The Room was thoroughly cleaned, quiet, and very comfortable. Thank you to the staff who hurried to prepare it for me. I was also happy when you greeted me with such a lovely smile as we passed each other. Perhaps because it’s on an upper floor, adjusting the shower temperature in the bathroom was difficult—it wouldn’t get warm for a while and then suddenly became very hot—so please be careful. There are more new Hotels in Umeda now, but Granvia is still reassuring because I’ve known it for years. I’d definitely like to stay again.

  • 3.50
    ロイヤルミルクティ-

    It was great—directly connected to Osaka Station, making it very convenient.

  • 4.17
    akzzz

    This was my first ti...

    This was my first time staying here. At first, it felt like there were a lot of staff, but after staying, I understood that the number is necessary to maintain and improve the service. Even when we caused some inconvenience, you responded kindly and made us feel comfortable—thank you. I won’t go into details, but there were a few disappointing points, so I’m giving one less star; however, I would like to stay again if I have the chance. Thank you very much.

  • 5.00
    taihsunhu

    I stayed at Hotel Gr...

    I stayed at Hotel Granvia Osaka this time. The location was excellent, and the view from the high floor was amazing. The staff service and Room cleanliness were also impeccable, making my stay very comfortable. My only concern was that the Room was a bit small, but otherwise I was satisfied. I would like to stay here again when I visit Osaka.

  • 1.20
    エレガンスcoco

    There is a lot of dust.

    I recently stayed at Hotel Granvia Osaka. I rarely write a Review, but this time I was so shocked that I wanted to share my experience in the hope it will lead to improvements. I have stayed at many city hotels and Business Hotels, but this was the first Hotel where dust was noticeable in every corner of the Room. In addition, the Room had a distinctive odor, and because I have allergies, I couldn’t rest comfortably until morning. To be honest, it made me feel sick, and I found it very unpleasant in terms of cleanliness. It made me wonder whether the Room had been properly cleaned. For the future—not just changing linens and amenities—I strongly hope you will improve cleaning standards and guest room management.

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  • 3.20
    はちにー

    The location is excellent.

    There was an unpleasant smell as soon as I entered. However, the location is excellent for the price. Since it is inside the station, I was able to relax until check-out. I would like to stay again.

  • 5.00
    あんもくん

    This was my second s...

    This was my second stay, and I had a comfortable time again, just like last time. I was assigned a higher floor than the one I had reserved, so the view was better, and I appreciated the updated bathroom features. The staff were quick to check in with me, so I never had any trouble. It’s also convenient that the airport bus stop is nearby.

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  • 5.00
    あかりなつ

    The breakfast was delicious.

    It was my first stay at Hotel Granvia in a while, and I was very satisfied with the courteous service and delicious breakfast. Whenever I stay in Osaka, I want to choose Hotel Granvia again.

  • 4.00
    ム-ミンパパ

    Everything was very ...

    Everything was very clean, and the staff were helpful. Newspapers and amenities were delivered to the Room promptly. Having the front desk on the 19th floor was a bit inconvenient; it would be appreciated if luggage storage were also available on the first floor. It was nice that there were restrooms on each floor, and that the Room had a clock and a radio. Perhaps because it is in the city and it was hot seasonally, we could often hear ambulance sirens outside even at night. The cocktails at the bar we visited using a restaurant discount voucher were delicious.

  • 3.50
    けんぼうちゃんちゃん

    Room

    I stayed in a twin Room, but it was very small.

  • 4.83
    翠睡蓮

    Direct access to Osaka Station is incredibly convenient.

    I stayed here for a relaxing hotel getaway. In Osaka, I usually use Hotels around Minami, so this was my first time staying in the Kita area, and the direct connection to Osaka Station was incredibly convenient. The view from the window was amazing, and both the Room and bathroom were spacious and comfortable. It was quiet with no noise from the hallway, so I could truly relax. Breakfast was also excellent, with a wide variety of delicious options. They even had sparkling wine at breakfast, so I enjoyed a luxurious morning with wine, cheese, and roast beef. I also loved being able to enjoy the outside view from the bathroom, but since the bathtub is shallow, I couldn’t soak up to my shoulders. That’s the only small drawback—everything else was perfect. I’d definitely like to stay again.

  • 4.67
    ことりとらび

    We had a relaxing stay.

    I understood this to be the smallest Room on the Grandia Floor, but it still felt quite small. That said, the bed was very comfortable, and the bathroom facilities were excellent. Perhaps because it was a weekday, the lounge was very quiet and relaxing. I like Hotel bars, so I stopped by, and the bartender was extremely knowledgeable. I have a favorite cocktail, but since it’s not well-known, I sometimes get a puzzled look when I order it at other hotels. This time, they understood right away and even suggested some variations, so I had a wonderful time. Thank you very much.

  • 4.40
    yayatchan

    We had a great stay.

    We stayed in a Granvia Twin on the Granvia Floor. At 38 m², my honest first impression upon entering was, “Is it a bit small?” However, the wet area was spacious enough. The double-basin vanity had plenty of room, and both the toilet and bathroom were generously sized, with strong shower pressure. The living and bedroom areas were furnished in a way that made it easy to spread out our belongings, and it felt very comfortable. I had been looking forward to the club lounge, as I heard it was renovated last year. It wasn’t a lounge where you can enjoy alcohol all day, but the tea-time cakes, pudding, and fruit were all excellent. Since we come to enjoy an escape from everyday life, it would have been even better if there had been some savory items or at least beer at lunchtime. The cocktail-time sandwiches, quiche, and cold dishes were all delicious. Before returning to our Room, when my elderly mother said she wanted to drink the apple juice that had been available at tea time, I casually said, assuming they would have some ready for us to take back, “Shall we take one with us?” At that moment, a male staff member quietly approached and said, “We don’t have apple juice prepared at this time of day, but we can serve it—if you’d like me to bring some for you.” This hospitality truly moved me. This is exactly the added value of a Hotel. In the end, it’s all about people. Thank you very much for taking such good care of us.

  • 5.00
    カスタマーX

    The staff are friendly and welcoming.

    All staff members were very efficient and courteous. The housekeeping team also greeted us warmly, which made our stay very pleasant.

  • 2.80
    びゅーふぁん

    It was average.

    The location is excellent—no complaints, and everyone knows that—but the property does feel its age. You may want to consider more proactive renovations so you can keep up with newer Hotels. The front desk staff felt a bit businesslike, but overall it was average. Next time, I’ll try a different Hotel.

  • 3.00
    りりやま

    What I Experienced on the Granvia Floor

    I’m writing about my experience using the Granvia Floor. I have stayed on the Granvia Floor in Kyoto several times, and the Granvia Lounge has always been excellent, so I made a Reservation for the Granvia Floor in Osaka as well. However, the Granvia Lounge in Osaka was very disappointing. It is small, and both the quality and quantity of food and drinks were far worse than in Kyoto. What felt especially unacceptable was breakfast time. There was little more than cold bread and a few drinks, and even though staff were present, they did not greet guests at all—they just looked down and worked on their computers. There were two staff members, but after other guests left, they did not clear any tables, so fewer and fewer seats were available. Guests who arrived later had nowhere to sit, and several couples eventually left. Is this really a lounge? I have used lounges at many hotels, but this was by far the worst experience I’ve ever had. I strongly believe this needs to be reconsidered.

  • 5.00
    瀬戸の夕陽R

    Although I arrived a...

    Although I arrived a little before check-in started at 3:00 PM, I was happy that you told me the Room was ready and guided me to it. I stay here every time for my favorite artist’s live concert days, and I am always satisfied with your pleasant service.

  • 3.00
    横浜ぱぱさん

    It was disappointing that the air conditioner wasn’t on when I arrived at the Room.

    The Hotel staff were very helpful. The location was also excellent, just outside the central ticket gates of JR Osaka Station. However, while it may be unavoidable, the Room felt quite old, with stained and peeling wallpaper. The amenities were also minimal. The bathroom, toilet, and sink are all in one space, but it was nice that the bath area had a three-panel glass sliding door.

  • 4.50
    loveyona

    I will use this service again.

    The direct connection to the station was excellent. Despite the crowds at Osaka Station, I enjoyed a quiet stay without any disturbance. The service was also very good. I didn’t mind that the building isn’t new, but if the cleaning had been a bit more thorough, it would have been a perfect stay. I hope to stay again.

  • 3.40
    otamas

    There was no view at...

    There was no view at all (the Room faced another Room), and it felt suffocating. When staying in Umeda, I will choose a different Hotel.

  • 3.67
    マイなおち

    It was my first stay here in a while. The Facility is a bit outdated, but it was decent overall.

  • 4.40
    トニーLOVE

    Because it’s located...

    Because it’s located inside the station, it was very convenient! The Room was clean. The staff’s service was excellent! When I come to Osaka, I’ll definitely stay here again.

  • 4.00
    SHINYAAAAAAAAAA

    Excellent location

    On Sunday morning, I took a walk to Umekita Green Place. Surrounded by department stores, it’s also convenient for shopping at the food halls. I also visited a café on the first floor, and it was great.

  • 4.17
    reimosae

    The breakfast buffet...

    The breakfast buffet was available without a Reservation and came with a discount, which was great. It would have been even better with a nicer view, but since it wasn’t on the 27th floor, I suppose that couldn’t be helped. Thank you very much for your hospitality.

  • 5.00
    澤田ガンバレ！

    It was very comfortable. Thank you very much.

  • 4.00
    JK0216

    An Urban Oasis

    The front desk staff were kind and courteous, which made me feel at ease. The location right by the station was extremely convenient, and I was able to fully enjoy Osaka. Next time, I’d like to take my time and enjoy the dining as well.

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