รีวิวและความประทับใจจากผู้เข้าพักที่ ANA InterContinental Ishigaki Resort

(จังหวัดโอกินาว่า/เกาะอิชิงากิ) [ทั้งหมด 458 ห้อง]
คะแนนรวม
4.06
(336)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.19
  • สิ่งอำนวยความสะดวก
    4.24
  • การบริการลูกค้า
    3.86
  • อาหาร
    4.10
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.97
  • ความพึงพอใจ
    3.97
  • 4.67
    タイチャ
    วันที่โพสต์: 24/10/2026

    It was a wonderful hotel.

    We stayed here for our honeymoon, and the service was excellent. We couldn’t quite make it in time for afternoon tea on the day we arrived, so we were delighted that they let us reschedule it for the next day! The food was delicious, too. We’ll definitely stay here again when we return to Ishigaki Island!

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  • 4.83
    cocteauh
    วันที่โพสต์: 24/10/2026

    A Late Summer Getaway

    We stayed for two nights, from October 18 to 20, 2026, in the Ocean Wing. We were lucky with the weather and enjoyed sweeping views of the blue ocean from the hotel. The location was fantastic. My wife loved the aroma throughout the hotel, so we asked about it at the front desk. Although it was not available for purchase, the staff gave us an information sheet about it. Perhaps other guests have asked about it too; having this information ready felt like a thoughtful touch. We would love to stay again and enjoy that lovely scent once more.

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  • 5.00
    bigben2757
    วันที่โพสต์: 19/10/2026

    Club InterContinental is highly recommended!

    I booked an ocean-view high-floor room in the Club Tower. The sunset view was amazing—honestly, you won’t get bored even spending the whole day in the room. I’ve stayed in the other two towers before, but I truly recommend staying in the Club Tower. If you make good use of breakfast, afternoon tea, and evening cocktails (and have lunch somewhere), you’re set for the day. However, it’s better to make reservations. The pool next to the lounge is also extremely comfortable, and if you order a drink at the lounge, they’ll bring it to you. Most guests were international visitors, and there were hardly any Japanese guests using it—which is such a shame. With your room, the pool, breakfast, afternoon tea, and evening cocktails all available at the hotel (aside from lunch), there’s no need to go out—you can relax and enjoy a very comfortable stay.

  • 5.00
    アイラブ宮古島
    วันที่โพสต์: 19/10/2026

    Ai Love Ishigaki Island

    This was my first time staying for two nights. It felt like a luxury resort hotel. The view from the Bay Wing high floor was wonderful, and both the facilities and the room were clean and had a luxurious feel. The breakfast buffet was excellent, and I was very satisfied with the quality. All of the staff were pleasant and provided outstanding service. If I had to mention one thing… I wish there were one more laundry machine. Some guests don’t come to pick up their laundry promptly even after it’s finished. However, the staff handled it well, came right away, and opened it for me. Thank you very much. I have already booked a stay in the Bay Wing over the New Year holidays, so I look forward to seeing you again.

  • 5.00
    カモミールブレンド
    วันที่โพสต์: 14/10/2026

    It was a wonderful stay.

    Thank you for preparing the room exactly as I had requested in advance—it made for a truly wonderful stay. The room was very clean, and I was able to enjoy my favorite TWG tea both in the room and at breakfast. This was my second time staying at this hotel, and I will definitely stay here again when I visit Ishigaki Island. Thank you very much.

  • 5.00
    めたろ
    วันที่โพสต์: 14/10/2026

    For adult getaways, the Club Building is highly recommended.

    For my first trip to Ishigaki, I chose ANA for the last two nights of a four-night stay because I wanted more of a resort experience than sightseeing. I booked the Club Wing “since we were going anyway,” and it was absolutely the right choice. I debated until the very end between Fusaki and ANA, but I have no regrets—clean room, beautiful views, great food, and a highly satisfying lounge. ■ Pool The Club Wing’s private pool is an infinity pool—perfect for adults who want to relax quietly. Many guests were reading or napping on the loungers in their swimsuits, and maybe it was just luck, but it truly felt like a “quiet” resort scene and was very comfortable. Since the private pool closes at 6:00 PM (short hours), we also used the Sunset Pool (Bay Wing), which is open until 8:00 PM. There were times when it was lively with small children, which reminded me again how calm and peaceful the Club Wing area is. ■ Breakfast You can use both SALTIDA and the Club Lounge for breakfast, so we tried both. If you have kids, love a large buffet selection, or want Japanese options like steamed rice and natto, SALTIDA is recommended. However, if you’re staying in the Club Wing, I strongly recommend having breakfast in the lounge. You can choose main dishes such as Yaeyama soba or taco rice (daily specials), and you’ll be more than full. The overall selection is smaller than SALTIDA’s buffet, but with a main dish included it’s more than enough—and above all, you can enjoy breakfast in a calm and quiet atmosphere. ■ Dinner If you enjoy drinks or don’t eat much, cocktail time alone will likely be filling enough (canapés, cheese, prosciutto/ham slices, etc.). On our last night we decided to try SALTIDA’s dinner buffet just to see—and that turned out to be a great choice too. Each dish was high quality and there was plenty of variety. Rather than a typical “fun” buffet vibe (if that makes sense), it felt like an adult-friendly lineup with ethnic-style dishes and excellent beef steak. The only slight disappointment was that there weren’t Japanese items or noodle options like at breakfast (hot noodles). It would have been nice to have something like Yaeyama soba. ■ Location The Ocean Wing (main building), where you’ll find convenience-store-style shopping as well as shops and an indoor pool area nearby/on-site depending on facilities access from that wing area within this resort complex layout context overall property grounds scale distance wise etc., is some distance away from the Club Wing area itself physically speaking across property grounds; however transportation by cart service available upon request at front desk quickly so not inconvenient overall during stay experience! Also note: For activity plans with pickup/drop-off included transportation services typically designate ANA pickup point at Ocean Wing entrance/front door; from Club Wing you'll need cart transfer but staff promptly assist when requested so no issues experienced during our stay!

  • 4.67
    やますぅ
    วันที่โพสต์: 14/10/2026

    Staying during the October long weekend.

    Our family of four stayed in a bunk-bed room. The room was very clean, including the bathroom. Ice machines were available on each floor, and washer-dryers were provided in each building, so we had no trouble using them even during the holiday period. The weather was still warm enough to enjoy the pool and the sea. The hotel is right by the ocean with a great location, and it’s conveniently situated about 15 minutes from both the airport and the remote island ferry terminal.

  • 3.83
    しげちゃんとゆうちゃん
    วันที่โพสต์: 13/10/2026

    This is my second stay, but somehow it feels a bit mediocre.

    This was my second stay. Last time I stayed in the Ocean Wing, but this time I chose a slightly higher-grade room. We arrived by rental car, and as soon as we pulled up to the entrance, a bell attendant quickly came out and unloaded our luggage—I was impressed by how fast they were. My wife has trouble walking and was using crutches, so when we were about to head to the parking area after arriving, staff immediately guided us to a more convenient option. Check-in was done on a sofa rather than at the counter. From the room we could see the ocean beyond the courtyard pool, and it felt very pleasant. We stepped out onto the balcony right away, but there was a dead cockroach between two of the balcony chairs. I could have removed it myself, but I’m not good with that kind of thing, so I called the front desk to ask for help. However, it took quite a while for them to answer the phone, and even after they did, there was some delay before someone came. The next day we went for a drive after breakfast and returned a little after 4:00 PM, but housekeeping had not been finished yet. At check-in we had been told it might take until around 5:00 PM; because of that explanation, we put up the “Make Up Room” sign when we went out, but it seemed pointless. After being out all day we wanted to rest in our room, but couldn’t—so we went back out again. At check-out I went to the front desk and said “Check-out please,” but they replied in English—so I thought, “Huh?” since I had spoken in Japanese. When leaving the hotel again a bell attendant came right away and carried our luggage to our car and loaded it for us. The bell staff really felt top-class. Because there were various issues with dining last time, this time we only did breakfast; however, even though my wife was on crutches they tried to seat us at an area with steps—basic things that made me wonder if they were paying attention. Still, among hotels on Ishigaki Island, this is one of the better ones.

  • 4.50
    非日常求道者
    วันที่โพสต์: 1/10/2026

    An Easy Resort Experience

    Stayed in the Bay Wing with three children. It’s conveniently located close to downtown—Sanei and Don Quijote are just a short drive away, and there are plenty of restaurants right outside the hotel. On the other hand, it may not feel very close to nature. The room had one of the largest bathrooms for this size, and being able to open up the area around the bath made it feel more spacious than the numbers suggest. It was also nice that we had a clear view of both the ocean and the pool from our room. We couldn’t see the sunset due to our location. There were fewer shared facilities than expected; aside from the pool, it was mainly just the front desk and two dining venues. From outside, while the main building looks impressive, the Bay Wing felt a bit underwhelming in comparison due to its plain design. The pool was smaller than it looks in photos, and there were restrictions such as not being able to use the main building’s slide pool. However, there was no age limit for using it at night, so we enjoyed swimming after dark without worrying about sunburn while playing with our kids. Those looking for a quiet pool experience may find this disappointing. Breakfast could be taken out—we packed it into takeaway containers and ate in our room. Our return flight was early, so this was very helpful. It could also be switched to lunch. Services like this are appreciated. Overall, it felt like there weren’t many staff members around, and some requests were forgotten at times, which gave it an international-chain vibe. There were also many international guests. The stay itself was very comfortable, but compared with other large hotels that are often mentioned alongside it, it didn’t feel quite as special or unique.

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  • 4.50
    みやりえりえ
    วันที่โพสต์: 25/9/2026

    My spouse and I were...

    My spouse and I were able to take a long vacation, and we wanted to relax, so we struggled to choose a hotel until the last minute. We chose this one to fully enjoy the resort atmosphere, and it was absolutely the right decision! From the front desk check-in onward, the hospitality and service made us feel we’d made the right choice. The restaurant offered a wide variety of delicious food, and we also loved how close it was from the beach to the pool, as well as the great poolside ambiance. We also stayed two nights on Kohama Island during this trip and couldn’t help comparing—this ANA InterContinental felt even better. We’d love to stay here again when we visit Ishigaki Island.

  • 4.17
    n._n._n
    วันที่โพสต์: 20/9/2026

    This was my fourth time using the club.

    Including another Reservation, I stayed for a total of five nights and truly enjoyed a relaxing visit. I understand you operate with a limited number of staff; however, given the “club” positioning, I expect high-quality service and a well-maintained environment. In addition to the lobby and lounge, I would appreciate regular patrols of the private pool Facility so that tables and chairs showing signs of use, as well as changing rooms and restrooms with wet floors, are checked and cleaned before the next guest sees them. There were also times when service calls from my room did not go through, and I had to give up on my request. I plan to continue using your property, so please consider these improvements.

  • 3.33
    ＠retreatravel
    วันที่โพสต์: 20/9/2026

    Staff shortage

    I stayed one night in the Club Building. From check-in to check-out, I consistently felt they were short-staffed. Check-in took 30 minutes from arrival to receiving the key. There was no one available when ordering drinks at the club lounge. As for the Facility itself, the Club Building and Bay Wing are well maintained, but staffing felt like a major issue. When I asked where to buy sunscreen, I was told it is definitely sold at the main building shop, while they didn’t know whether it was sold at the café in the neighboring Bay Wing—so I should go to the main building to be sure. If you’re a hotel staff member, I would expect you to call the nearby Bay Wing café and confirm. Maybe it’s “Okinawa time” or a local vibe that some people might appreciate, but this place charges accordingly and carries the InterContinental name. Honestly, it doesn’t live up to it. That said, there were some very pleasant staff members. The pool exclusively for Club Building guests was quiet and very nice.

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  • 1.00
    石まさ
    วันที่โพสต์: 15/9/2026

    Poor quality.

    The quality is extremely poor, and I cannot recommend staying here. You would be better off paying to stay at another Hotel. This Hotel seems aimed at foreign guests who do not care about staff attitude or service. It’s not even worth writing about.

  • 2.17
    石まさ
    วันที่โพสต์: 15/9/2026

    No repeat stay. I will never stay here again.

    We stayed to celebrate my wife’s birthday and pre-ordered a cake to be delivered to our Room after dinner. We requested a message on the cake plate, but when it arrived the lettering was smudged, as if something had hit the plate, and it was not readable at all. We asked for it to be fixed and had it delivered again, but they simply wrote over the smudged letters. It looked messy, and there were marks as if someone had wiped off part of the chocolate on the plate, which also made us concerned about hygiene. We asked them to fix it again, but we waited over an hour for just the plate to arrive. During that time our child fell asleep, and we were unable to eat the cake together as a family. I am angry both at the Hotel management and staff for thinking it was acceptable to deliver a cake in such a dirty condition to our Room. The Room rate is not particularly high, so I could accept that service might be basic. However, I felt this Hotel’s staff training is extremely poor. I never want to stay here again by mistake, and I would not recommend this Hotel to anyone. Even at breakfast, the staff member who guided us walked ahead without matching our pace—everything was unpleasant. Next time we visit Ishigaki Island, we will stay at another Hotel.

  • 2.33
    ゆきまつこねこ
    วันที่โพสต์: 14/9/2026

    The level of the Club Building is...

    I stay in the Club Wing for four nights once a year. This was about my fourth stay. Perhaps due to cost-cutting, this stay was different from previous ones, and I was simply disappointed and surprised. First, the airport taxi Reservation I requested by email had not been arranged, and there was no explanation at all. They prioritized check-in and told me afternoon tea hours were already over. (In the end, I did receive it.) There were no amenities such as toner. It was difficult to get through to Instant Service. Although lounge access (which we pay a child rate for) was the same as always, the restaurant offerings were questionable. I want the Club Wing to remain exceptional. That is what motivates me to work hard all year, and why I could justify paying a higher room rate. Until now, I had been amazed by the depth of service and felt there truly was a place like heaven. It does not need to evolve—please at least restore it to how it used to be.

  • 4.17
    syuheimama
    วันที่โพสต์: 10/9/2026

    Everything is spacious.

    We used to visit Ishigaki when our children were little, but this was our first time back in a long while. This time, at our now-grown children’s request, we booked two Rooms in the Bay Wing. Perhaps because we stayed in September, the building was quiet and the pool was not crowded. I was surprised at breakfast to see how many guests were actually staying there. The breakfast restaurant had large tables and generous spacing between them, so we could relax comfortably. It felt much more spacious than the older wing, and the lawn garden is expansive—truly a wonderful Hotel. Our whole family was very satisfied. A few requests: The glass-walled bathroom is beautiful, but even for parents and children it can feel awkward if you’re different genders. Because you have to close the doors around the vanity area for privacy, no one can use either the toilet or sink while someone is bathing. A curtain on the outside of the bath would be appreciated (though it might not suit the design). Since we swim in the sea or pool every day, we wanted to do laundry, but there are too few washing machines. Also, Room cleaning is late. We go out during the day and come back around 4:00 p.m., hoping to shower and relax before dinner, but that’s often when cleaning starts. The staff work hard, so I assume this is due to understaffing—I felt this strongly at check-out as well. Around 11:00 a.m., when many guests are checking out, there was only one person at reception. There was no guidance on where to wait, so the line became chaotic—people who arrived later cut in front of those who had been waiting on sofas. At minimum, there should be two staff members at reception around 11:00 a.m. Regarding amenities: they are in white bottles with small black text (shampoo/body lotion), which makes them hard to identify at a glance. I understand matching white bottles may suit the Room design better, but using different bottle colors would improve visibility and be more user-friendly. Finally: we understood when making our Reservation that facilities such as pools differ between Ocean Wing (older wing) and Bay Wing; however, I wonder whether first-time guests can easily grasp this distinction. When you open a typical Reservation site page, Rooms from both wings appear side by side as similar options. I worry some people may arrive thinking “Oh—is that how it works?” There’s no doubt this is an excellent Hotel.

  • 3.33
    力石　白鵬
    วันที่โพสต์: 10/9/2026

    Compared to before

    1) The lounge operates on a reservation-only, two-session system, so it doesn’t feel like a lounge and feels rushed—more like lining up for a restaurant. I’d like it to be a space where guests can relax anytime (even if that means raising the price, etc.). 2) It’s difficult if amenities such as toner that were previously provided are no longer available. I pack assuming they will be there.

  • 1.67
    アルチンゲーる
    วันที่โพสต์: 3/9/2026

    It’s been a while.

    I don’t want to be too harsh, but it was honestly terrible. The Room felt more like an apartment. The photos are misleading, and I found it pretty disappointing. It smelled musty, and you have to step outside from the lobby and suddenly walk through a very hot area—it was exhausting. The location offers nothing but a view of people walking by, which is almost laughable. The Japanese breakfast was the only decent part. It felt the same at Manza as well. This kind of thing seems to happen quite often when making a Reservation through IKYU. I can’t recommend ANA Hotel—please be careful. It might be fine if your children are still very young.

  • 2.00
    ミランダママ
    วันที่โพสต์: 2/9/2026

    We’re sorry to hear that.

    We stayed for four nights as three adults: a couple and our college-aged daughter. 1. Guest Room: -1 point We stayed in a family room with bunk beds, but we ended up not using them. It may be good for families with small children, but on the third night there was loud stomping from the floor above, and we could easily imagine children jumping off the bunk bed. We contacted the front desk and it quieted down, but it was disappointing. 2. Breakfast: -1 point You can choose between Japanese-style and Western-style breakfast restaurants. Day 1: Japanese-style, waited 30 minutes. Day 2: Western-style, waited 20 minutes. Day 3: Western-style, no wait. Day 4: Western-style, waited 10 minutes. They should provide services such as informing guests of expected wait times in advance—disappointing. 3. Dinner: -1 point There seem to be Western, Japanese, Chinese, and teppanyaki options, but the Chinese restaurant was not operating and teppanyaki was fully booked. That left either a Western buffet or Japanese food—clearly overcrowded for the number of guests. In the end we did not eat at the Hotel and went into town instead. On Ishigaki Island overall (not just this Hotel), it seems there are more guests than restaurants; even when calling ahead you are often turned away. 4. Location: -1 point From the airport it’s about a 20-minute taxi ride costing around JPY 2,500. To downtown it’s about a 15-minute taxi ride costing around JPY 1,500. Many Resort Hotels offer Shuttle Service between the Hotel and downtown; I think this Hotel could do something similar. 5. Facility: -1 point The Hotel pool is child-oriented at about 1 meter deep—best for families with small children. The sea in front of the Hotel is also calm and suitable for kids. We tried snorkeling but didn’t see any fish there. In the end we went to Yonehara Beach instead—the water was beautiful and there were plenty of fish—but it was disappointing to see litter scattered along the path from the parking lot to the beach area."""

  • 4.67
    あんきなにゃ
    วันที่โพสต์: 2/9/2026

    Club Lounge Access Package

    Although the forecast showed rain, we were blessed with wonderful weather and were able to relax. Perhaps because it was the end of summer vacation, there were fewer guests, and the pool and beach were very comfortable. The ocean view from the 8th floor was fantastic. The lounge was quiet during cocktail time since it was separated from families, but afternoon tea and breakfast were crowded—more like a family restaurant—which was disappointing. It seemed there were many guests with children under three. One more thing: the pool is fully visible from the check-in area, so I would appreciate some landscaping or plants for privacy. I wanted to use the pool but hesitated because it felt like other guests could see us. Throughout our stay, the staff were pleasant and helpful, and we had a comfortable three days. I would like to return again.

  • 3.50
    やすもとさん25
    วันที่โพสต์: 1/9/2026

    The breakfast was delicious.

    I had high expectations because I’d heard great reviews about the Bay Wing breakfast, and each dish was truly delicious. Many of the staff were from overseas, and they seemed unfamiliar with the work at times—I often heard “I’ll check,” and their handling of luggage felt a bit awkward. The Room had a nice view, but the shower water pressure was weak. For the same price, I preferred Fusaki.

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  • 4.67
    れおりおん
    วันที่โพสต์: 30/8/2026

    Family Trip

    I’m very satisfied with how well-balanced and enjoyable my stay was.

  • 4.17
    Basic man
    วันที่โพสต์: 29/8/2026

    All staff greeted us...

    All staff greeted us with smiles and provided excellent service, making our holiday very enjoyable. At the Club building pool, prohibited activities such as children diving in and using inflatable rings were noticeable. It didn’t feel like a pool where you can relax quietly. I think it would be better to limit use to guests aged 13 and over.

  • 4.67
    いぬゆき
    วันที่โพสต์: 23/8/2026

    A reliable, high-end Hotel

    We stayed here for a family trip during summer vacation. Due to the typhoon, we couldn’t use the outdoor Facilities, but we still had plenty of fun indoors. In the end, it really is a reliable, consistently excellent Hotel. Every service offered is of a high standard. It felt like there was nothing at all to criticize. I think our satisfaction would have been even higher if the weather had allowed us to use the outdoor Facilities... Personally, dinner at the Japanese restaurant Yaeyama left a strong impression on me, and if we visit again, I’d like to dine there again. The food and service were both extremely satisfying. Thank you very much.

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  • 5.00
    シーサーハッピーデイ
    วันที่โพสต์: 22/8/2026

    Very satisfied

    The Facility was clean and the food was delicious. The staff were also very attentive. The island breakfast set we had in the lounge was excellent. It’s a place I’d love to visit again—thank you very much.

  • 1.17
    chanchira
    วันที่โพสต์: 22/8/2026

    Staying in the Club Building is not recommended for families with children.

    First, the guest room felt quite small for a family stay. The extra bed in particular was very basic, and given the Hotel’s price range, I expected something more substantial. As others have noted in their Reviews, the explanation about the club lounge is extremely unhelpful. For first-time users, it is hard to understand what is included and what services are available at which times. We stayed for two nights, but our water was not replenished during room cleaning. When I requested bottled water at night, a staff member told me that it is not provided after 10:00 p.m. If such a rule exists, it should be clearly communicated to guests at check-in or in the room. If they enforce strict rules even for water service hours, they should be even more thorough with advance explanations. Regarding the club lounge: breakfast was delicious and we were satisfied with that. On the other hand, afternoon tea did not feel particularly special, so I would recommend not setting expectations too high just because you book a Plan with club lounge access. What concerned me most this time was billing. At checkout, my wife paid charges that should not have applied to our 3-year-old child, including resort fees and club lounge fees. I only noticed because multiple Reviews from other guests mentioned similar billing issues. This made me wonder whether it was not just a one-time mistake but intentional overcharging by the Hotel. At minimum, families traveling with small children should check each line item on their bill carefully at checkout. They expect guests to follow detailed rules such as “no bottled water after 10:00 p.m.” and staff make snide remarks along the way—yet they casually charge fees that should not apply. I found this level of service very disappointing. I stayed expecting an Ishigaki Island Resort Hotel experience, but my dissatisfaction came less from the Facility itself and more from basic issues such as poor explanations, service response, and billing accuracy. There were some positives such as breakfast in the club lounge; however, considering this price range of Hotel overall, I personally would not choose to return.

  • 5.00
    究極の職業は旅人だ
    วันที่โพสต์: 22/8/2026

    Thank you for your support.

    Thank you very much for your help. I had checked the Reviews in advance and had some concerns about the service, but after actually staying there, those worries proved unfounded. I’m a light user who stays at a Hotel only a few days a year, but I was satisfied with everything.

  • 5.00
    海と温泉と美味しい食事
    วันที่โพสต์: 22/8/2026

    Encounter Sea Turtles

    A three-generation adults-only trip with my mother and son. We stayed for 4 nights in the Club Wing Private Garden. The space was beautiful, spacious, and truly relaxing. Breakfast was served at the club-exclusive venue, where you can order dishes as well as enjoy the buffet. Around 7:00 a.m. it was quiet and we could enjoy a peaceful morning, but once around 8:00 a.m., there were many families with children due to the season, it got quite noisy, and the buffet food was a bit messy—which was a little disappointing. That’s not really the Hotel’s fault, though. It would have been perfect if seating could be arranged to separate areas. The Agu pork sausages, daily-changing dressings, and cheeses were delicious. We also used afternoon tea and the night bar once each—both felt like special experiences. The night pool was also wonderful. It was easy to get to from our Room, and the Private Garden Room option was excellent. We borrowed goggles and fins at the beach. I wasn’t expecting much—maybe just a few tropical fish—but there were lots of clownfish and colorful fish. We even encountered a sea turtle and got to swim together. It became an unforgettable memory. It was my first time in Ishigaki Island, and we were blessed with great weather—it turned into an amazing trip. It’s a great Hotel, and all of the staff were friendly with warm smiles, which made us feel very comfortable. We will definitely come again. Thank you very much.

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  • 4.67
    3bikinokobuta
    วันที่โพสต์: 20/8/2026

    We made wonderful, h...

    We made wonderful, happy memories at this Hotel. Even though it was the busy Obon season, we didn’t have to wait long, and the front desk staff were quick and courteous. Their explanations were clear and easy to understand, even for first-time guests like us. Since we had no guarantee of an ocean view, we weren’t expecting much—but the view from the large window was outstanding, with a beautiful ocean panorama. There was nothing blocking the view right in front of us, and our children were thrilled. We also joined a snorkeling activity we had reserved in advance, and never imagined we would get to see sea turtles—our children were overjoyed. The guide carefully watched our child’s pace and adjusted everything to suit us. The conversation was fun throughout, making it a truly special memory. The photos they took for us were also wonderful, and we keep looking back at them fondly. During our stay, we accidentally soiled the bed. When we contacted the front desk, housekeeping came right away. They responded with a smile without showing any displeasure, which really put us at ease. Just one thing: while we were in the Room, housekeeping came in and handled everything very politely; however, they left without letting us know they had finished. It bothered me that they seemed to slip out unnoticed. I felt a little disappointed because if they had told us they were done at the end, I could have thanked them directly. On the final night came the fireworks display we had been looking forward to. Because heavy rain fell just beforehand, when we asked at the front desk whether it would go ahead, we were told it would most likely be canceled. Still half expecting it not to happen as 9:00 p.m. approached—the fireworks went up. It was our family’s first time watching fireworks together like that, and it truly moved us. We watched from our Room; with nothing obstructing the view from the window, we could see them beautifully. Despite the rain just before start time, thank you to everyone who prepared for it until then—and for making the decision to hold it. Everything about this stay exceeded our expectations. Each day when we went out sightseeing or activities around town (and beyond), coming back to this Hotel was something else I looked forward to as well! Even during such a busy summer holiday period with so many guests every day (and beyond), you showed thoughtful attention down (and beyond) even small details! Thanks all of you! We truly enjoyed an unforgettable trip! We would love (and beyond) stay again!

  • 3.33
    つきにかえる
    วันที่โพสต์: 14/8/2026

    I used the Club Wing...

    I used the Club Wing, but was the staff short-handed and mostly inexperienced? Whenever I called, it took a long time for anyone to answer. When I asked for a taxi, they only made the Reservation at the requested time, causing significant inconvenience to the taxi company. I asked them to open a pool umbrella, and was told they would inform the manager next door, but nothing happened even after more than 30 minutes. When I looked at the neighboring pool, several umbrellas were already open. I went back to the front desk to ask again and was told again that they would pass it on—then I was left waiting for another 30+ minutes. When I asked yet again what was happening, I was told that umbrellas would be opened from 12:00. It was just after 11:00, so I moved to the neighboring pool. The service at the Club Wing pool was terrible. I thought it was excellent on my first day and made a Reservation for next March, but now I am considering another Hotel.

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