รีวิวและความประทับใจจากผู้เข้าพักที่ Cerulean Tower Tokyu Hotel - 3หน้า

(โตเกียว/เดินจากสถานีชิบุยะ 5 นาที) [ทั้งหมด 388 ห้อง]
คะแนนรวม
4.65
ยอดเยี่ยม (88)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.74
  • สิ่งอำนวยความสะดวก
    4.70
  • การบริการลูกค้า
    4.65
  • อาหาร
    4.64
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.60
  • ความพึงพอใจ
    4.59
  • 3.50
    うみとおんせん

    Personnel?

    Close to Shibuya Station, the building was impressive, and both the room and the view were good. However, upon entering the room, I found a humidifier and turned it on, only to see the "maintenance" light come on. When I called the staff to check, they simply held down the "maintenance" button to reset it. I wondered if it was okay to just press the button without checking if maintenance was needed. The expiration date on the green tea bags in the room was December 2024, but today is January 2025. I thought it might be okay since it's just the expiration date, but I didn't drink it. At the Cerulean Lounge, I had some sweets and drinks, but I felt a bit restricted as I couldn't take them back to the room. I've stayed at various hotels, and they all kindly said, "Please feel free to take it with you." For dinner, I used "Karumera" and was seated near the register. I overheard the staff having a casual conversation, "Which one? Which one?" "It would be a problem if we don't know," as they tried to determine which guest had ordered Japanese food to place the cutlery. Later, I heard a staff member coughing and discussing the cold going around, saying, "It's bad, right?" "Yeah, it's bad." The hotel's prestige dropped significantly. For breakfast at the same restaurant, I only noticed the memo on the table for ordering an omelet after seeing the memo paper, not through verbal instructions. After taking my drink order, there were no words like "Please feel free to help yourself," so I had to confirm if I could go get the food. It's a shame that the staff's level doesn't match the impressive building. I hope the staff receives proper training.

  • 5.00
    まっくちゃん。

    Use for New Year's Eve

    I used it for New Year's and was very satisfied. I would like to use it again.

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  • 4.83
    happy_time_thanks

    I was able to relax very much.

    I stayed with my family, who rarely have matching holidays, on a day when I had business in Shibuya. Since the purpose was to take a break from busy days, it was really nice to stay on the executive floor and have access to the lounge. During check-in/out and other times, I was able to relax and enjoy tea and snacks while admiring the open view from the high floors. There was no crowd, and the service was pleasantly attentive without being intrusive. If I were to offer some constructive criticism: - Having a general concierge in the lobby would make things smoother and more reassuring. (It took time for us to navigate the facility and take photos) - A few face-to-face sofas in the lobby area would allow for a relaxing time during occasional adult ladies' gatherings. - The shelf in the shower room was small, and my child struggled to place three bottles. - (As mentioned in other reviews) Having a spare roll of toilet paper would be reassuring. - Having connecting rooms would make it easier for three generations to stay together. - A clear access map for general roadways would be helpful. Overall, it was a very good hotel stay, and I would like to find another opportunity to use it again.

  • 2.80
    なはとまや

    The location is excellent, making it very convenient for getting around the city, and the Hotel is clean.

    Thank you for your hospitality. I apologize for the late arrival (after 10 PM) due to the delayed flight. The Room was quite cold, especially the bathroom, but the luxurious design and the wonderful scent of L'Occitane products helped me feel better. As I was using the executive floor, the breakfast service was excellent. The convenient location was very helpful for getting around.

  • 5.00
    徳べえ

    Impressions after the renovation

    I have been using it since its inception, and even before the renovation, it had a sense of cleanliness. This time, it feels new again. The level of satisfaction remains unchanged.

  • 5.00
    リッツ・カールトンファン

    Highly recommended.

    It is a wonderful Hotel. I really like it. I have visited four times this year. The Executive Lounge is particularly excellent. The view that stretches to Mt. Fuji and Yokohama The quality of the food presentation The hospitality of the staff I recommend it to friends and acquaintances. The staff, in particular, are wonderful. The sophisticated service of the Japanese staff The beauty of the Japanese spoken by the foreign staff The beauty and deliciousness of the breakfast omelet Various staff members perform at their best in their positions. Thank you. I head to the front desk on the lobby floor in the best mood. Always disappointed here. It ends with "There are no charges." Not even a "Thank you." Since it's the same every time, they must think "We're letting you stay." If it were a thoughtful Hotel, you would hear phrases like "Did you have a relaxing stay?" or "We look forward to welcoming you back" or "Please take care on your way," but unfortunately, this Hotel does not have that.

  • 5.00
    バブリン

    The service was exce...

    The service was excellent, the Room and amenities were very satisfying, and it was close to the station. I would love to stay at this very comfortable Hotel again.

  • 4.40
    てんしんのおさむくん

    Anniversary

    The night view from the room was very beautiful. However, although it was a view bath, it was a bit disappointing that I couldn't see the night view well while soaking due to the steam. Thank you for going out of your way to prepare cookies for our anniversary. The bed was comfortable, and I was able to sleep soundly. I would like to stay again.

  • 5.00
    広能昌三

    I had a meal at a Chinese restaurant.

    Whenever I stay, I always visit the Chinese restaurant that I am indebted to. It may have been there before, but I noticed that one of the fingertip sanitizers at the entrance is a small Hello Kitty pump. Imagining how children feel when they see the Hello Kitty sanitizer pump made me somehow happy. Throughout the hotel, there are many instances where such a spirit of hospitality is pervasive, and it is so pleasant that I have become a repeat customer.

  • 5.00
    グラフタエ

    Recommended for busy executives

    Although this business trip was on a very tight schedule, I was able to work comfortably thanks to the top-notch service, comfortable Room, and delicious meals. I would like to express my heartfelt gratitude to everyone at the Hotel for their flexible and prompt response. The bird's nest soup at the Chinese restaurant Chen (Chin) was exquisite. I look forward to the opportunity to visit again.

  • 5.00
    第一秘書

    Repeat booking confirmed

    I used it for the first time and decided to repeat it. The Facility being new was of course good, and the staff's hospitality and food were also good. I am looking forward to my next stay.

  • 4.67
    waikikihawaii

    Overall, I was satisfied.

    I chose the hotel for lounge access, and as per the reviews, the staff's service was excellent. I was soothed by delicious champagne and TWG tea. The room had a warm atmosphere, and the night view from the bath was wonderful. There were plenty of bath towels and amenities, and as an IKYU Diamond member, I also received a L'Occitane set. The only disappointment was that I felt the selection during cocktail time and breakfast was a bit limited. Personally, I would have been happy if there were canapés or roast beef.

  • 5.00
    クーパーGTS

    It was a short stay, but it was excellent.

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