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- SHIROYAMA HOTEL Kagoshima
- SHIROYAMA HOTEL Kagoshima รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ SHIROYAMA HOTEL Kagoshima
- ห้องพักและสิ่งอำนวยความสะดวก4.58
- สิ่งอำนวยความสะดวก4.63
- การบริการลูกค้า4.67
- อาหาร4.71
- น้ำพุร้อน・อ่างอาบน้ำ4.78
- ความพึงพอใจ4.68
- 3.83Kazumoวันที่โพสต์: 5/11/2026
A hotel that lives up to expectations
We visited Miyazaki and Kagoshima on this trip and spent all three nights in Kagoshima. We returned to this hotel because we had such a positive experience here two years ago. Once again, all the staff went out of their way to help us, and we are grateful for a truly pleasant stay. We only had breakfast at the hotel, but the buffet offered a wide variety of delicious dishes. Fruit at buffets is often disappointing, but all the fruit here was delicious and high quality. This reflected the hotel’s commitment to guest service. However, we were disappointed that we couldn’t get the clear view of Sakurajima from the hot spring baths that we had hoped for. The water in the open-air bath was also too cool for me, leaving me feeling cold. I hope this can be improved. We would love to return for another relaxing stay. Thank you very much.
- 5.00みるともつよえみวันที่โพสต์: 4/11/2026
When I asked for an ...
When I asked for an additional room, I received an upgrade as an Ikyu Diamond member and enjoyed a comfortable stay. I appreciate the staff’s thoughtful response.
- 2.60plumeriakokeeวันที่โพสต์: 3/11/2026
I have been a repeat...
I have been a repeat guest for over 10 years. I loved this hotel and always stayed here whenever I visited Kagoshima. I had gradually begun to feel that the service no longer justified the price, but this stay confirmed it. Various in-room amenities have been removed, and the hot spring powder room was dirty, with lots of hair on the floor, which was very unpleasant. It used to be thoroughly cleaned, and I never encountered anything like this before. I couldn't help feeling how far standards had fallen. The sauna setup has also changed. I no longer feel this is Kagoshima's most prestigious hotel. I stopped including breakfast in my stays a few years ago. It is expensive, but the selection is disappointing. I think the hotel could learn a little more from other hotels. The staff were very kind.
- 4.67@としようちゃんวันที่โพสต์: 31/10/2026
Our annual wedding anniversary getaway!
Once again this year… we took our annual wedding anniversary trip to Shiroyama Hotel Kagoshima, and we were so happy to be back! It’s still our favorite hotel! We felt so relaxed and refreshed! Thank you so much!
- 5.00一休想人วันที่โพสต์: 29/10/2026
When it comes to hot...
When it comes to hotels in Kagoshima, Shiroyama Hotel is our top choice. We were impressed by everything, from the welcome and dining to our departure. After arriving, we had dessert at Faveur Parloir. At dinner at Le Ciel, the staff selected recommended non-alcoholic cocktails to pair with our French meal, as I cannot drink alcohol. Sakurajima was right in front of our room window, and breakfast was so good that we ate too much. When we left, they arranged a ride just for us to the east parking lot. Whenever we stay in Kagoshima, Shiroyama Hotel Kagoshima is the only choice for us.
- 4.83ちわこぎวันที่โพสต์: 18/10/2026
The perfect inn for enjoying an open-air bath on a sunny day.
We were lucky to have clear weather this time, so it was the perfect location with a stunning, unobstructed view of Sakurajima from the open-air bath. When we stayed before, it rained the whole time and we couldn’t see Sakurajima, which was disappointing—but depending on the weather, the open-air bath is truly excellent. The breakfast was also outstanding, both in variety and quality. Our room faced away from Sakurajima this time, so we couldn’t see it. Many places these days seem to have mostly foreign staff, but here the staff were all Japanese and their service was very good.
- 3.83てまりてまりวันที่โพสต์: 16/10/2026
The room was functio...
The room was functional, and the views of Sakurajima from both the room and the hot spring were excellent. Dinner was a delicious French course in a lovely atmosphere, but the breakfast buffet felt like a busy cafeteria, with no choice of seating and little chance to relax. Since we booked a great-value plan that included a sweets set and discount coupons for the hotel shop, we were satisfied overall. However, check-in took far too long. I’m not sure it’s appropriate to have guests stand in line and wait for an extended time.
- 5.00うるわしいวันที่โพสต์: 15/10/2026
Wedding Anniversary
We were able to spend our special anniversary beautifully.
- 5.00miyazakiinekoวันที่โพสต์: 13/10/2026
It was one of southern Kyushu’s leading hotels.
This was my first stay at Shiroyama Hotel. From the reception staff to the parking shuttle and attentive bell service, I knew as soon as I arrived that I was in good hands. With Sakurajima directly ahead, the hotel feels at one with the scenery—a true showcase of southern Kyushu’s hospitality. I had lunch, dinner, and breakfast here and thoroughly enjoyed the local cuisine without ever tiring of it. The sea bream ochazuke at breakfast, along with the bonito and sea bream sashimi, was especially delicious. Even the soy sauce was delicious at every meal, reflecting the care taken with each dish. The hot spring water was not too hot, making it perfect for a long soak while taking in the views of Sakurajima and Kagoshima City. All my fatigue melted away. This is a wonderful hotel that you can fully enjoy even in just one night. Still, next time I’d like to stay longer.
- 4.33さつまいも大好きゆきみさんวันที่โพสต์: 11/10/2026
The hot spring with breathtaking views of Sakurajima was very satisfying, but I hope the signage can be improved.
I stayed for 2 nights and 3 days. I visited with high expectations due to the strong reviews, and overall it was a very satisfying stay. What I liked most was “Satsuma-no-Yu.” Towels and bath towels are provided in the changing area, so there’s no need to bring them from your room, which was very convenient. From the open-air bath you can enjoy panoramic views of Kagoshima City, Kinko Bay, and Sakurajima—an outstanding景色 unique to Shiroyama Hotel. The water felt slightly lukewarm, but it was perfect for a long soak, and I was able to relax at length. I also appreciated that there were plenty of sinks and hair dryers. The dining was also excellent. We had dinner at Suiren, and every dish was delicious; I also felt they were considerate in preparing different menus on both nights. For breakfast we used Rainbow and Casablanca. Everything—from the omelet to rice with bonito flakes over egg (TKG), red sea bream chazuke, shabu-shabu, and eel rice bowl—was delicious. The eel bowl in particular became a favorite; I ended up getting seconds twice. We also used the guest parking lot located a short distance away, but the shuttle came promptly to pick us up, and the staff member’s polite service left a great impression. There were a few points that stood out as areas for improvement. At check-in, the explanation of hotel facilities felt brief; information such as Satsuma-no-Yu’s hours and location wasn’t sufficiently covered. Signage inside the hotel—and even elevator guidance—was somewhat hard to follow, so we got slightly turned around when heading to the hot spring area or FamilyMart. First-time guests may find this could be improved further. In addition, there was a slight sewer-like odor around the bathroom sink area in our room. Because reviews were extremely positive my expectations were high; compared with ryokan-style hospitality (which I often use), some aspects of service and guidance felt a bit lacking. Even so, satisfaction with the hot spring baths, meals, and views was very high—and considering the price of just under JPY 20,000 per person per night (approx.), I think it offers excellent value for money. It’s a highly satisfying hotel where you can fully enjoy Kagoshima-style scenery and cuisine.
- 5.00マサKวันที่โพสต์: 10/10/2026
Shiroyama Hotel
The views of Sakurajima and the seaside townscape were outstanding from morning to evening, and I was truly impressed by the pleasantly warm hot spring water quality. Next time, I’d like to try a Junior Suite.
- 4.67ゴンドリアンวันที่โพสต์: 10/10/2026
The stay itself was excellent, which made the way things were handled at the very end especially disappointing.
I had been looking forward to staying here, as it’s often said to be “the hotel to stay at in Kagoshima,” and it far exceeded my expectations. The front desk staff were so courteous they could serve as a model for any hotel, and the view of Sakurajima from the room and bath was outstanding. The Japanese restaurant we used for dinner was also top-class in both cuisine and service. For future guests, I highly recommend choosing a city-side room with a view of Sakurajima. However, one thing was extremely disappointing: the bell staff’s response after checkout made me feel as if I had suddenly woken from a dream. Because the parking area is some distance away, guests use a shuttle wagon. After the previous vehicle departed, we were told to wait for the next one. A staff member said, “Please wait until that car returns,” but another shuttle vehicle was sitting right in front of us. If no one was available to assist, they should have explained why the other vehicle couldn’t be used and offered at least a simple apology for the wait. When I finally said, “It’s fine—I’ll walk,” I received only “Oh, okay,” with no apology or consideration. There may have been circumstances that prevented them from operating another vehicle due to limited staffing, but it left me feeling that staffing during the busy checkout period was insufficient and that there was a lack of attentiveness toward guests. Because the stay itself was so wonderful, it is truly regrettable that my final impression was soured by how I was treated by the bell staff—the face of any hotel. I sincerely hope for improvements in staff training and operational arrangements.
- 5.00きらりวันที่โพสต์: 8/10/2026
My Favorite Hotel
I stayed here with my daughter last April and it was such a wonderful hotel that we chose it again this year for a relaxing staycation. Last year we enjoyed Italian cuisine, and this year we had Chinese. The food was delicious, and the hot springs were excellent. Everything was thoroughly cleaned, so we had a very comfortable stay. Last year there was a beautiful fresh flower arrangement as soon as we entered the hotel, but this year it had Halloween decorations instead. This is a hotel I would love to stay at again next year.
- 5.00また行きたいので頑張ってวันที่โพสต์: 6/10/2026
This is my go-to place to stay.
I always stay here when I come back home. The hotel staff are excellent. When I’m taking photos, they sometimes come over from a distance and ask if I’d like them to take one, and even when I ask, they do it cheerfully. Since the hotel is large, they answer questions right away, and there are staff members in many areas, which is very helpful. Above all, the breakfast is delicious. Even during busy times, refills are handled quickly. It’s also great that towels are provided at the entrance to the large public bath—so you don’t have to bring them from your room and then realize your bath towel is in a locker when you want to dry off on the way out.
- 4.67santa Bวันที่โพสต์: 3/10/2026
Traveling with my 80...
Traveling with my 80-year-old mother We had a wonderful time enjoying the Satsuma hot springs, spa treatments, and meals. Since the hotel is large, if you are traveling with an elderly guest, it may be best to request a room location in advance. The staff were very attentive and made our stay truly comfortable. Thank you very much.
- 3.67夢みる子วันที่โพสต์: 2/10/2026
About the Restaurant
The Executive Breakfast and the buffet breakfast were both very satisfying, and I look forward to them every time. However, the tables were not cleaned thoroughly (it is unpleasant to see food crumbs left by previous guests; Breakfast at Casablanca). Also, the female cashier at dinner checkout was curt (Chinese restaurant). For a hotel that is highly rated nationwide, this still felt below standard. I hope things will improve even a little going forward. I sincerely want to leave feeling good.
- 3.83utatane0111วันที่โพสต์: 29/9/2026
Your First Stay at Shiroyama Hotel
Even though I’m a local, this was my first stay. From the moment I arrived, the staff were incredibly welcoming. The hot spring bath was excellent.
- 5.00堕天使さんวันที่โพสต์: 27/9/2026
Magnificent Sakurajima!
It was a Hotel where we could fully enjoy Kagoshima—Sakurajima, Onsen, satsuma-age, kurobuta pork, and the night view! Sakurajima seen from the window was beautiful and majestic, and the meals were delicious…especially the satsuma-age, which truly surprised me (I underestimated it). The Onsen water was gentle on the skin, and I ended up soaking three times. This time we stayed for one night, but next time I’d like to stay for several nights and relax.
- 4.83鹿児島大好き大好きวันที่โพสต์: 22/9/2026
We had a luxurious and relaxing stay.
I stayed on the “Gekkou Okimori Stay” Plan with one night and two meals included. After the moist canelé welcome sweets set, I was amazed by everything—the Onsen with a panoramic view of Sakurajima at dusk, and a delicious French fish dish for dinner. I also made a Reservation for a Room with a Sakurajima view. The white-themed Room was comfortable, and having three mirrors was very convenient. The night view of Kagoshima City—around Terukuni-dori and beyond—was beautiful, but the early-morning scenery was truly breathtaking. Of course, I also fully enjoyed the Onsen before sunrise. The women’s changing area had hair dryers in booth-like spaces, a service I’ve never seen at any Hotel I’ve stayed at before. The breakfast buffet left me completely satisfied, with the Hotel’s signature sea bream chazuke, omelets, satsuma-age fish cakes, bread, jams, and more. After eating, I took a walk around the Hotel garden and took commemorative photos with Sakurajima in the background. This Plan also included tickets that could be used at a bakery—everything was thoughtfully provided. From check-in to check-out, I truly enjoyed an indulgent stay. I highly recommend checking in while it’s still bright out so you can fully enjoy your Hotel stay.
- 4.50ちとさんさんวันที่โพสต์: 14/9/2026
I booked a plan with...
I booked a plan with dinner and breakfast included. We had Cantonese cuisine for dinner, which was delicious, and the service was excellent. Since I had informed them in advance that my companion was elderly, our room was close to the elevator, which was very helpful.
- 4.33RicardoFernandesวันที่โพสต์: 14/9/2026
Everything was perfe...
Everything was perfect! Clean and spotless, the Room was spacious, and the food was delicious! However, I was very disappointed that my luggage wasn’t unloaded for me on the shuttle bus to the station when I left. The final impression really matters.
- 5.00ゆう106วันที่โพสต์: 13/9/2026
I was very satisfied.
I visited with my parents this time. We stayed in a Room with a view of Sakurajima, and the scenery was wonderful—I’d love to choose a Room with a Sakurajima view again next time. We also enjoyed the afternoon tea and were very satisfied. I would definitely like to stay again. Thank you very much.
- 4.50もも-めめวันที่โพสต์: 11/9/2026
It was great after all.
I’d been wanting to stay at Shiroyama Hotel, and I’m so glad I did. The service and thoughtful hospitality were truly excellent. It was great value—thank you very much.
- 5.00Eklioวันที่โพสต์: 6/9/2026
In a class of its own in Kagoshima.
I stayed here during my first trip back home in a while, and I was very satisfied. I usually eat out, but this time I dined at the Hotel’s restaurant, which offered a wide variety of high-quality options, and I really enjoyed the meals. I plan to make this my regular Accommodation from now on.
- 5.00アウデーวันที่โพสต์: 4/9/2026
Friendly staff, delicious cuisine, and an open-air bath with a wonderful sense of freedom.
My wife and I enjoyed a Multiple Night Stay. In terms of service, food, baths, shops, access, and price, it was the best we’ve experienced so far. If you’re staying in Kagoshima City, this is the only choice. Not only the front desk staff, but also the housekeeping team, the driver of the parking shuttle van, and even an employee we happened to ask for directions inside the building—everyone was kind and helpful. Their smiles left a strong impression. The entire property was kept neat and spotless down to every corner, and it felt like a comfortable place to work as well. On our first night we had French cuisine for dinner while enjoying views of Sakurajima and Kagoshima’s city lights—beautiful presentation and wonderful flavors. Because we rushed to the restaurant right after arriving, I was dressed too casually and regretted not dressing up more. There were many stylish young couples around us. On the second night we relaxed with Japanese cuisine for dinner—also excellent. Breakfast was buffet-style with lots of options. The sea bream chazuke and omelet prepared by the chef right in front of us were outstanding. My wife had curry and Kyushu ramen. After trying their original jam (which was delicious), I bought plenty at the on-site shop as souvenirs. Even though we went to breakfast twice, we still couldn’t try everything because we were full—I also wanted to try the cod roe pasta and chilled potage soup... The pot coffee was great too. The open-air bath with a view of Sakurajima felt incredibly refreshing. The women’s bath powder room is divided into private sections; according to my wife, that scores very highly. She usually doesn’t like public baths at all, but she went three times—twice in the evening and once early in the morning. We used several shops on-site as well (Satsuma Kiriko glassware, bakery bread shop, souvenir store). We bought sandwiches at the bakery for lunch—they were delicious too. At the souvenir shop I purchased a Kagoshima-limited single malt for myself; it had a better selection than outside souvenir stores. We used the shuttle bus connecting Kagoshima-Chuo Station and this Hotel to explore around town—we visited Tenmonkan, Terukuni Shrine, Tsurumaru Castle ruins (Kagoshima Castle site), and more. Later I realized how important it is that there’s a roof over part of the guest parking area. On our way home we visited Sengan-en; after parking outdoors for several hours there was volcanic ash from Sakurajima piled up everywhere turning everything gray—and we lost an hour getting a car wash afterward. It didn’t happen at Shiroyama Hotel (this Hotel), which surprised me. At checkout when I saw our total bill amounting due , I honestly thought “So affordable!” Also after returning home ,the souvenirs shipped to us arrived with extremely careful packaging ,which left another great impression .
- 4.83SUPERあづあづวันที่โพสต์: 3/9/2026
A consistently reliable accommodation
We stayed for three nights this time. Whenever we visit Kagoshima, this Hotel is a must—we like it that much. The excellent service from the front desk and spa staff, the well-appointed Room, the panoramic view of Sakurajima filling the window, breakfast at Casablanca, and being able to enjoy free-flowing Onsen water in a private bath are all highlights. The Shuttle Service also runs frequently, so we don’t have to walk to the airport bus terminal, which is a real help in bad weather or on hot days. When sightseeing in Kagoshima Prefecture, we often use this Accommodation as our base. We consider it a reliable Accommodation where we can stay with peace of mind.
- 5.00ひゃろวันที่โพสต์: 3/9/2026
No matter how many times you visit, it’s always the best.
This is a Hotel in Kagoshima that I have visited many times. The view of Sakurajima from Shiroyama Hotel, the Onsen, and the food are all outstanding, and before long it makes me want to go back to Kagoshima again. Not only the Hotel staff, but also the Room cleaning staff are very polite, and the Shuttle Service bus drivers are kind and always smiling. I love being welcomed with a smile. This is what makes it a first-class Hotel. I will definitely return.
- 4.50ビス吉วันที่โพสต์: 29/8/2026
We were extremely satisfied!
This was our first stay as a couple. Dinner was Japanese cuisine—refined and beautifully presented. The silky Onsen left our skin feeling wonderfully moisturized. The Room was very clean, and even the towels felt pleasantly soft. With such high ratings, we had high expectations, but it exceeded them—we were truly satisfied. The view was also perfect with a Sakurajima panorama. Watching the sunrise over Sakurajima made us feel recharged and energized. One thing did concern us… While sleeping in complete darkness, when one of us used the toilet/shower room, a strong LED light leaked from the wall and flooded the entire Room. It was very disappointing. It was so bright that I pulled the futon over my head, but the light still came through and woke me up completely. It disrupted our sleep. I wish I had brought an eye mask. I think it would be fine for solo travelers, but it was unfortunate that such intense light affected the otherwise wonderful atmosphere. We would definitely like to stay again next time, so we would like to request a Room where no light leaks from around the bathroom wall.
- 5.00srnm.วันที่โพสต์: 27/8/2026
A top-class Hotel in the whole country
Everyone says that when it comes to Kagoshima, Shiroyama Hotel is the place—and this was my first stay. Overall, I felt it is a truly outstanding Hotel, top-class even compared across the whole country, and I definitely want to stay again. The exterior feels a bit old, but the interior and the Room were very clean. The building is so large that I got lost at times, but whenever I seemed unsure, staff immediately approached me and asked if I was looking for something. There are many on-site options such as restaurants, cafés, and a convenience store; one of the restaurants is even recognized among Japan’s top 100. I chose a Sakurajima-view Room and was very satisfied—I could also enjoy views of Sakurajima from the front desk area and the open-air bath. The amenities were well stocked. For dinner we had French cuisine. The night view was beautiful, and the locally sourced dishes were delicious. The breakfast buffet offered great variety; even at a later time there was still plenty available, and everything tasted great. When passing housekeeping staff in the hallway, everyone stopped what they were doing, bowed, and greeted us with “Good morning,” which really made me feel this is a high-level Hotel. Parking is paid. It’s a little far away, but they provided Shuttle Service by dedicated vehicle to the parking area. They dropped us off near our parked car inside the multi-story garage after confirming where it was. It also seems many people use this Hotel for celebrations such as weddings or traditional baby celebrations. Hospitality was excellent throughout—there were many moments when it truly felt like a first-class Hotel. I would recommend it to friends as well. Thank you very much.
- 3.50指宿次郎วันที่โพสต์: 21/8/2026
A bit disappointing.
The front desk staff’s rude attitude was very disappointing, and at dinner they tried to clear the plates in a hurry even though one person was still eating.
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