รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel New Otani Makuhari

Overall, low quality.

I stayed here because there was an event nearby. Since it was an early-booking No Meals Included Plan, I didn’t expect much, but I chose this place for the sense of security that comes with a long-established hotel. However, it was far below my expectations and very disappointing. The Room did not feel clean. In the bathroom, there was a clump of hair left behind, and there was also hair in the bathtub. When I turned the faucet handles, black mold came out from the gaps, which shocked me. Later, after looking up photos of other rooms, I felt there is a significant difference between the cheaper Plan rooms and the more reasonably priced ones. Why not renovate all rooms? The plumbing fixtures were far too old—dirty and genuinely difficult to use. I also think separate top-and-bottom pajamas would be better than a one-piece loungewear set. It was cold, so I requested an extra blanket, but it was brought in a crumpled mess, which was unbelievable. The staff also seemed unfriendly (especially the men). Since my stay was No Meals Included, I made a separate Reservation for the teppanyaki restaurant upstairs, but it wasn’t particularly good either—just expensive. Unless there is a major renovation, I don’t think I will stay here again.