รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel New Otani Makuhari

I always come back here for my trips to support my favorite activities.

I stayed at the accommodation due to an event at Makuhari Messe. The room was spacious and comfortable despite its age. I initially planned to visit the night pool on the day of my stay, but due to bad weather, I decided to go on the checkout day instead. However, choosing a morning time slot was tricky as checkout is at 12:00 and the pool closes at 12:30. Opting for an afternoon slot starting from 13:30 also felt inconvenient after checkout. I asked if it was possible to extend checkout by just one hour, but they rigidly stated that it wasn’t possible because the next booking was already scheduled—even though there were vacant rooms available. Having stayed here several times before, I’ve noticed that front desk service is always mechanical and inflexible, leaving me with an impression of a hotel that operates strictly by rules without accommodating guests' needs. That said, this time I used Shell Pool for the first time and found staff there very kind and attentive. The restaurant meals were also delicious and highly satisfying! While I don’t feel inclined to revisit this hotel unless necessary due to limited options in the area, I would definitely return for another enjoyable experience at their pool!