รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

I will never stay here again. Is this really a Sheraton?

I was shocked—was this really a Sheraton? The hospitality, the Hotel’s design, the service, and the food were all far below other Sheratons. It’s only acceptable if you think of it as a Business Hotel. To begin with, none of the staff smiled. Were they all in a bad mood? At check-in, the staff member mumbled and spoke so fast that I could barely understand. While I was looking at an information sign on the counter, a female attendant silently reached from behind as she passed by and took it away. When I asked, “Excuse me, could you say that again?” the atmosphere became tense. During my stay, I found another guest’s room key and brought it to the front desk, but a bald male attendant (possibly the manager?) barely made eye contact—let alone smiled. Since this is such a great hotel group overall, it honestly feels like staff training at another property of the same class might be needed. I’m not comparing it to luxury brands like Ritz or JW. For example, even within the same premium class, Sheraton Sendai WESTEN is far more refined than this Accommodation. I’m sorry to be so blunt, but I like this hotel group—which is exactly why I’m writing this.