รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

Ageless Beauty Getaway

Thank you very much for taking care of us from February 9 to 11. We were three women traveling together. Two of us took the airport limousine bus from Haneda Airport to Kobe Airport and then on to the Hotel, arriving safely. We had planned to meet the third person at Sannomiya Station, but due to major train delays we finally met up in the evening. From Sannomiya we took the bus to the Hotel, enjoyed three night-time dishes and drinks at the Club Lounge, and were able to unwind from our long journey. The large public bath and Onsen also helped melt away both physical and mental fatigue. The next morning’s buffet had such a wide variety that it was hard to decide what to eat first. The coffee served from a cart was delicious, and the young woman who assisted us had exceptionally wonderful hospitality—thanks to her, we felt happy from the morning and got off to a great start. On the 10th (the day before a holiday), both the club floor area and the large public bath were extremely crowded. On the morning of the 11th, however, the woman who guided us at breakfast seemed completely unmotivated. She tried to seat us at a table where someone’s smartphone had been left behind, and since it was a holiday we were placed in an area that was noisy with children. It felt like our vacation experience was diminished somewhat—but seeing again the staff member who served coffee yesterday lifted our mood a little. During busy times, we would appreciate more consideration in how seating is assigned. Other than that, everything was excellent. We also got to meet “the person with round glasses” who is popular in Review posts. We understand that since this is your job every day there may be times when you are tired or not feeling your best—but each encounter is once-in-a-lifetime. Please continue striving for service that makes guests want to come back just to see you again.