รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

Unpleasant check-in experience.

I waited in line as instructed at check-in, but when I thought it was my turn, someone who was seated was helped first, so I wasn’t sure what was going on. They upgraded me from the Comfort Floor to the Preferred Floor, but it only changed from the 12th to the 14th floor—the Room size, layout, and bed were all the same. I had been looking forward to the Comfort Floor lounge, and when I froze at the front desk about that, they also issued a card that allowed access to the Comfort Floor so I could use that lounge as well. The massage chair in the Comfort Floor lounge felt better than the one in the spa lounge. I switched breakfast to lunch and was able to relax, but maybe because I come around the same time every year, it feels like the menu hasn’t changed much. The tempura and other items are tasty, but it all felt very familiar.