รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

There are many options, but rooms with an Onsen open-air bath are the best.

The Japanese Spa Suite is an exceptionally comfortable room. The Onsen open-air bath is wonderful, with a slightly cloudy appearance and a pleasant aroma, featuring a tub spacious enough for two people to bathe comfortably. The bathroom also has underfloor heating, and the room includes wide tatami mats, offering a Ryokan-style yet luxurious suite experience. However, the lighting in the room is too dim. There are almost no ceiling lights in the living area and Japanese-style room, making it impossible to adjust brightness. Upon request, we were provided with a desk lamp for work or study purposes; however, it only illuminated specific areas and detracted from the suite's ambiance. While installing ceiling lights may require significant renovations, adding two more stand lamps or floor lights could greatly improve this issue. "Kobe Rokko Onsen Hamaisumi" features indoor baths with open-air baths and a post-bath lounge that provides comfort and enhances the feeling of being at an Onsen. We chose a plan that included access to the lounge; however, the food served individually was quite sparse (especially during Twilight Service when only one plate of cold hors d'oeuvres was offered). Perhaps due to an increase in visitors compared to our previous visit, we felt it had become less generous than before (though arranging dinner elsewhere as we did this time can easily address this). Breakfast was served not in the lounge but at a terrace restaurant offering buffet-style dining with plenty of variety and delicious options. During peak hours when many guests are present, there may be waiting lines; however, using their queue system allows you to avoid waiting physically—this system works very well. That said, we found that scanning the QR code on the explanation sheet provided by reception did not grant access to this system; revising either their instructions or QR code would be helpful. Despite some minor issues overall—it was very comfortable!