รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

Club Room

The Club Room Plan was disappointing, to say the least. Despite being labeled as a City Hotel's Club Room Plan, the lounge offerings were limited to dry snacks and a single small plate of hors d'oeuvres during cocktail time. My wife also mentioned that she would not consider staying again, which is extremely disappointing. Due to my work, I frequently use club rooms at various city hotels. While I do not expect high-brand hotel standards, I believe more thought should be given to the menu offerings. As it stands, it is on par with free drink menus at Business Hotels. Additionally, the menu in the club lounge differs significantly from what is shown on your website and photos. This could lead to misunderstandings and should be corrected. There was no value in staying under this Club Room Plan compared to a standard one-night stay with breakfast plan. The hot spring quality was excellent for relaxation, and breakfast was comparable to typical City Hotel buffets; however, I hope you can revise your club lounge menu into something more representative of Sheraton's brand image. The risk of brand damage outweighs cost concerns. Lastly, while the front desk staff on the day of our stay and those at the breakfast venue were friendly and welcoming with smiles, I must point out that when confirming details over the phone beforehand with a male staff member, his attitude was unacceptable. Improvement in this area is necessary as well.