รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

It was disappointing.

We stay at accommodations dozens of times a year and were looking forward to this hotel as well. However, during check-in, the explanation from a woman in her 20s or 30s with distinctive eyelashes at the front desk was very unclear. When we asked for clarification, her attitude was quite unpleasant. First impressions are important. As for the onsen we were excited about, while the facility is well-maintained, several men holding infants in their arms were bathing, which felt unhygienic. The quality of the meals is high. The initial impression during check-in significantly affects the overall stay experience. It’s disappointing.