รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

The Sheraton has really declined!

I would like to start by saying that I love Sheraton. However, I feel compelled to share some constructive criticism. The quality of the staff is extremely poor. It seems they are mostly new hires. While the experienced staff members are professional, the younger ones (including foreign staff) show a significant decline in quality. Here are some specific examples: - Breakfast restaurant: When I asked a staff member for a small bowl for my Onsen egg since none were available, they replied, "I'll bring it right away." However, no one came for quite some time. When someone finally arrived, they brought me a container meant for egg shells instead of a bowl. After explaining again, they claimed it was my misunderstanding—how could that be? This should have been obvious! Then I had to wait several more minutes before receiving what I needed. This kind of service is unacceptable. - The lack of smiles: In the morning, their expressions could be described as gloomy at best (to use Kansai slang). For instance, when returning my table card at the buffet entrance on my way out, one staff member simply extended their hand without even looking at me. When I told them to "look at customers when accepting something," they looked utterly shocked. That said, this issue isn't solely about the staff—it also reflects on customer behavior these days. For example, there was an older man using his smartphone inside an Onsen facility—he was Japanese! When confronted about it and told this wasn't allowed in such spaces, he claimed he had permission from the staff—which seemed highly unlikely. While it's often said that customers help shape and grow hotels over time if customer standards decline too much then hotels cannot thrive either. And just to clarify—this isn't harassment or unreasonable complaints; it's genuine feedback aimed at improvement!