รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

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As a Marriott member, I used to make reservations through them, but this time I booked through IKYU to build up my rank after it dropped. However, the experience was overall terrible. The parent company is Hotel New Awaji. It’s well-known in the industry for being extremely stingy, and with many staff resigning en masse, this is where things stand now. While there may be various reasons for working there, such matters are irrelevant to guests staying at the accommodation. Please ensure proper communication between the front desk and housekeeping! During my multiple night stay, I informed the front desk that ●room cleaning was unnecessary● and requested only that amenities be hung on the doorknob. Yet ●male amenities were replenished instead. Does a solo female guest need four razors? No tea amenities either—was this an indication from the hotel to just drink water? To top it off, a man suddenly appeared outside my window while I was changing clothes and saw me naked. The man stared into my room for some time—it turned out he was a window cleaner—but he had a smirk on his face as he continued looking at me. The feeling of being frozen in place when our eyes met… even now I can’t forget his face. I immediately called the front desk only to receive a casual response: “Window cleaning ends at 3 PM.” That’s not what I wanted to hear! Why wasn’t information about window cleaning—including dates and times—provided during check-in? If I'd known beforehand, I could have closed blackout curtains or taken measures so no one could see inside. Even now back home, I'm traumatized. Staying at your hotel felt like being violated. Is it because you think “Who cares if an overweight middle-aged woman gets seen naked?” This attitude seemed evident from how checkout staff offered only verbal apologies without any acknowledgment from management or further action taken by higher-ups. Let me be clear—I do not forgive what happened. How would you feel if you experienced something similar? Hotel staff—especially female employees—should try imagining themselves in such situations!