รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

A Hotel for a Relaxing Stay

The Onsen facility is particularly spacious, clean, and perfect for a relaxing stay, which is why I chose to return. However, during this visit, there was water leakage from the bathroom in the room. Each time I used the bathroom, the carpet in front of the door got wet, and even my slippers became soaked. I informed staff after check-in and placed bath towels on the floor to absorb the water, but they became completely soaked as well. I also reported this issue at check-out and hope it will be addressed promptly. The Onsen facility itself is wonderful; however, the cold bath temperature was too high. Other guests mentioned this as well, so I would appreciate it if this could be improved by my next visit.