รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

Emergency response...

I visited for the Onsen, hoping to relax and enjoy a bath without worrying about crowds, as promised in the reviews. Until an emergency occurred, the Hotel staff's hospitality was good, and the buffet had a decent variety. The pool was also managed well with limited capacity to avoid overcrowding. However, late at night, a fire alarm rang through the Room phone. Guests from higher floors descended together via emergency stairs. Upon reaching outside, there were no Hotel staff present to guide us; everyone waited outside unsure of what to do. Eventually, police informed us that it was not a fire and we returned to our Rooms—only for another fire alarm to go off shortly after. The cause was later identified as water leakage, but even after that clarification, alarms continued ringing through Room phones until early morning when they finally stopped. Unfortunately, I could not use the Onsen at all. The issues seem related to infrastructure problems; unless there is a complete renovation of the Hotel facilities, it would be difficult to recommend staying here again. Also, during check-in I was told my IKYU Diamond upgrade had been applied; however, it felt like I stayed in the same Room as originally booked. Was this already upgraded at Reservation?