รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

I always use it and have a good overall impression, but...

1 point: I ordered a cake, but I was told that it couldn't be accepted because the reception was 4 days in advance, and today is 3 days in advance. The way this was communicated felt very condescending, forceful, and overly polite in a rude way. Couldn't it have been expressed in a slightly more apologetic manner? 2 points: Although the IKYU Diamond Member benefits were included, I was told at checkout that the Room had been upgraded afterward. However, I had applied for that Room from the beginning. This is my favorite Hotel, so I will use it again.