รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

Not recommended on busy days.

Perhaps due to the busy day, at the Onsen, we had to line up to use the showers. There were no available lockers in the changing room, and the staff advised us to place our clothes and other items in the space outside the lockers. We went for breakfast at 9:40, but had to wait, and by the time we were seated, it was close to 10:30 when the food was being cleared away. After getting food for my child, I went to get my own meal, but most of the food and drinks had already been cleared, and there were no tongs or ladles available. After explaining the situation, we were kindly provided with rice, miso soup, and grilled fish. Additionally, while I was getting my child's meal right after entering, I left only a half-drunk glass of orange juice on the table without any personal items. When I returned after getting the food, the orange juice was gone, and the table had already been assigned to someone else, leaving us without a place. The card that we were supposed to hand to the staff at the exit was left on the table, but it seemed to have been cleared away as well. Although all of this likely happened due to the busy day, I felt it would be better to avoid visiting on such crowded days.