รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Bay Sheraton Hotel & Towers

Somewhat disappointing.

I had been interested for a while, so I made a reservation. It was great that the hotel was directly connected to the station, so I didn't have to worry about the weather. Since Christmas is coming soon, Christmas trees were decorated everywhere in the hotel, creating a nice atmosphere, and the room I was guided to was also good, but... There were a few strands of hair on the room wear provided. I immediately contacted them and had the room changed. Although my mood was spoiled from the start of the trip, I enjoyed having snacks and beer in the lounge. I was able to make a reservation for a private bath from the morning, and I was able to relax and refresh. Breakfast was a buffet, and although it was both Japanese and Western, I felt there were more Japanese dishes. The disappointing part was that in any hotel, they usually make fluffy omelets on the spot for breakfast, but here, while chatting with the staff next to them, they served a hard omelet. I watched them cook, but the heat was too high, and you can't make a good omelet that way. Egg dishes are basic. The chef's skill level is quite apparent. The most disappointing thing was that when I stayed at a certain long-established hotel in Kobe before, there was hair in the room, and when I contacted them, the hotel's response included an apology, and the information was shared with staff from other sections. However, this time, changing the room seemed to be the end of the response, and their behavior as if nothing happened afterward was just disappointing. I don't think there will be a next time.