รีวิวและความประทับใจจากผู้เข้าพักที่ Nasu Onsen Sanraku

(จังหวัดโทะจิกิ/นาสุ) [ทั้งหมด 39 ห้อง]
คะแนนรวม
4.34
ดี (96)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.19
  • สิ่งอำนวยความสะดวก
    4.07
  • การบริการลูกค้า
    4.42
  • อาหาร
    4.42
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.61
  • ความพึงพอใจ
    4.31
3.83
こあみ0710
วันที่โพสต์: 13/10/2026

The open-air bath is wonderful!

We stayed over the October three-day weekend. It was still a bit early for autumn leaves, but with Mt. Chausu at its best, Nasu Highlands was lively. Located about 20 km from the station on a mountainside, it’s in a convenient spot close to the ropeway, suspension bridge, ranches, and museums. It’s a calm, hideaway-style hot spring inn tucked into the mountains with a lovely atmosphere. The entrance has a spacious drop-off area and feels like an established traditional ryokan. The staff and attendants were polite and welcoming. Room: A higher-grade Sukiya-style Japanese room in the East Wing. With 12 tatami mats plus an enclosed veranda and an additional small anteroom (about 4 tatami), it was spacious and relaxing. For our elderly parents, the attendant kindly prepared floor chairs. The downside was the bathroom area: signs of aging were hard to hide—poorly matched wallpaper seams and screw holes on the toilet wall where something had been removed. For a high-end property, I feel repairs should be done more carefully. With thoughtful restoration work, age can become part of the charm—what a waste. Amenities such as lotion felt far from premium quality, so I didn’t feel like using them. On the other hand, we appreciated the bath pouches—each of us received a different design that looked great. Hot springs: The open-air baths we’d been looking forward to were excellent. The larger rotenburo is surrounded by trees; look up and you see only open sky—truly an outdoor bath in nature. In the darkness, steam drifted through soft light like mist. The sound of insects was soothing as we enjoyed gentle neutral-spring water on the skin. The smaller rotenburo has branches arching overhead and is wrapped in dappled sunlight. Since they’re maple trees, it must be spectacular when fully red in peak season. Having towels available at the baths was also very helpful. Meals: This time dinner was served in our room. Overall, the food felt ordinary. The presentation and tableware were nice, but the dishes themselves didn’t stand out: Flavors were generally mild without much originality; perhaps because it was room service, many items arrived at lukewarm temperatures rather than freshly made warmth or chill as appropriate—it lacked that just-prepared feeling. What stood out positively was charcoal-grilled iwana (char); it was fluffy and clearly fresh based on how cleanly it came off the bone The tabletop grill items were cooked right there; Wagyu loin and vegetables were delicious However abalone seemed pre-steamed before being finished on hot stone so its umami felt weak which disappointing Even matsutake in soup had almost no aroma Overall I got impression that premium ingredients weren’t particularly high quality leaving things feeling half-hearted It doesn’t need to be luxurious but I wanted at least one signature dish they could truly be proud of Overall impression isn’t bad but attention to detail felt inconsistent not matching price point

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4
  • 11/10/2026~
  • 3 คน 1 ห้อง
  • Superior Sukiya-Style Japanese-Style Room (East Wing / 10+4.5 or 12.5+3 tatami mats)
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

We sincerely apologize that insufficient maintenance due to the aging of the room fell short of your expectations. We deeply regret our lack of attentiveness and care. We will also take your feedback on amenities into consideration as we review and improve them going forward. We are truly sorry that you were dissatisfied with the overall seasoning of the dishes, that some items were served at an in-between temperature and lacked a freshly prepared feel, and that we did not meet your expectations regarding the quality and preparation of premium ingredients you were looking forward to, such as abalone and matsutake mushrooms. Precisely because this is a private dining setting, we wanted you to enjoy each dish at its best. We deeply regret leaving a negative impression, and recognize that we need to improve both our timing in serving dishes and our service arrangements. We will share your comments with our head chef and kitchen team immediately, work on developing signature dishes worthy of representing our property, and thoroughly strengthen temperature control so that even with in-room dining, hot items are served hot and cold items are served cold. On the other hand, we are delighted to hear your kind words about our staff’s service—including our attendants—as well as thoughtful touches such as the floor chairs in the guest room. We are especially pleased that you enjoyed our open-air bath to your heart’s content. We are also glad you liked the drawstring pouch. Going forward, we will continue striving to deliver satisfaction—and even greater inspiration—that matches or exceeds our room rates in every aspect: quality and hospitality alike.

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ดูรีวิวทั้งหมดของNasu Onsen Sanraku