รีวิวและความประทับใจจากผู้เข้าพักที่ Nasu Onsen Sanraku

(จังหวัดโทะจิกิ/นาสุ) [ทั้งหมด 39 ห้อง]
คะแนนรวม
4.39
ดี (95)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.25
  • สิ่งอำนวยความสะดวก
    4.13
  • การบริการลูกค้า
    4.44
  • อาหาร
    4.49
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.67
  • ความพึงพอใจ
    4.38
2.00
ブラックペアン2
วันที่โพสต์: 17/8/2026

I expected too much.

The Facility felt outdated, and the front desk service had the old-fashioned Onsen Ryokan vibe—far from what you would expect at a truly luxury Ryokan. The open-air bath in the Room was only large enough for one adult if you bend your legs. The Room itself was only about 8 tatami mats in size, and the veranda area was not spacious either. Some of the dishes were elaborate and tasty, but in terms of quantity, it felt like, “Is that all?” The only saving grace was how good the staff member assisting with our meal service was. For 200,000 yen for two adults—was that really worth it? Even at half price, it would still feel hard to justify. It seems we expected too much overall.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า2
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ1
  • 10/8/2026～
  • 2 คน 1 ห้อง
  • Japanese-modern room with garden open-air bath (West Wing / 10-tatami Western-style room + 4-tatami veranda)
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

We sincerely apologize for not meeting your expectations regarding our Facility amenities, the size of the Room, and the size of the open-air bath in your guest room. We also deeply regret that we were unable to provide a satisfactory amount of food. Although it is our mission to offer value and a memorable experience worthy of the price you paid, we take your feedback very seriously as we were unable to make your stay fully satisfying. We will once again review our menu composition and the overall balance of our services, and work toward improvement. In the midst of this, we are truly grateful for your kind words regarding our staff’s service during your meal. We will continue striving so that we can welcome you with the highest level of hospitality in every aspect, not only in customer service. Thank you again for taking time out of your busy schedule to share your valuable feedback.

ดูรีวิวทั้งหมดของNasu Onsen Sanraku