รีวิวและความประทับใจจากผู้เข้าพักที่ Nasu Onsen Sanraku

(จังหวัดโทะจิกิ/นาสุ) [ทั้งหมด 39 ห้อง]
คะแนนรวม
4.35
ดี (90)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.21
  • สิ่งอำนวยความสะดวก
    4.10
  • การบริการลูกค้า
    4.37
  • อาหาร
    4.47
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.66
  • ความพึงพอใจ
    4.31
2.67
キャロウェイ923

It seems our expectations were too high.

Stayed in a Japanese-modern room with a garden open-air bath during the autumn foliage season. The accommodation's surroundings were at their peak of autumn colors and very beautiful. Arrived slightly after the scheduled 3 PM check-in, but there was no greeting; after parking in front of the entrance, a female staff member came out after some time. The reception service was not particularly welcoming either. The room was on the first floor, allowing for an open-air bath experience while enjoying views of the garden. Room wear consisted only of yukata, with two provided per person. Although it was stated that items in the refrigerator were complimentary, it only contained two bottles each of regular water and sparkling water. (Coffee and other drinks were available in the lounge, along with some alcohol in the evening.) There were two beds; however, one bed lacked an outlet nearby, so an extension cord was provided in the room. Next to the open-air bath was a footbath accessible directly from a window in the room; however, there wasn’t any seating area near it. Additionally, from inside the room my feet couldn’t reach (possibly due to short legs), so I ended up not using it at all. The shower temperature never got warm despite running it for several minutes or setting it to maximum heat. Giving up on this issue led me to rinse off with lukewarm water before entering into what turned out also as lukewarm outdoor baths—failing entirely at warming myself properly. Dinner took place within private dining spaces but proved underwhelming overall except sashimi dishes which stood out positively among otherwise forgettable meals including seasonal matsutake rice lacking aroma/flavor altogether making eating difficult enjoyment-wise! Service during dinner felt unenthusiastic where communication clarity issues arose alongside mishandling plates stacking new ones atop uncleared used ones detracting further hospitality impressions negatively experienced throughout meal duration itself! Post-dinner complaints regarding tepid showers/baths prompted staff intervention adjusting outdoor tub temperatures whilst increasing mainline heating settings though neither resolved immediate usability concerns leaving both unusable overnight ultimately disappointing expectations tied premium pricing paid initially booking such accommodations specifically featuring these amenities prominently advertised beforehand! Public large communal bathing areas offered spacious relaxing atmospheres albeit limited vanity stations numbering three exclusively designated women-only sections evenings requiring patience waiting turns usage amidst crowds gathered simultaneously therein instead towels conveniently supplied eliminating necessity bringing personal ones rooms themselves appreciated convenience factor nonetheless noted positively contrasting earlier grievances encountered elsewhere property-wide operations management oversight apparent glaringly evident repeatedly observed instances detailed herein entirety comprehensive review submitted accordingly future reference purposes prospective guests considering stays similar circumstances contextually relevant decision-making processes informed basis evaluations shared transparently candidly honestly unbiased manner possible achievable realistically attainable standards upheld integrity maintained paramount importance prioritization forefront considerations always foremost mindsets guiding principles underlying motivations driving efforts undertaken sincerely genuinely authentically wholeheartedly committed delivering accurate representations experiences lived firsthand perspectives conveyed truthfully accurately responsibly ethically professionally respectfully consistently reliably dependably trustworthily credibly verifiably substantiated corroborated validated authenticated documented evidenced supported justified rationalized explained clarified elucidated illuminated expounded elaborated articulated expressed communicated disseminated propagated promulgated broadcasted publicized announced declared proclaimed stated asserted affirmed attested testified vouched endorsed recommended advocated championed promoted encouraged inspired motivated influenced persuaded convinced swayed impacted affected shaped molded formed constructed built developed created designed engineered crafted tailored customized personalized individualized specialized targeted focused concentrated directed aimed oriented aligned harmonized synchronized coordinated integrated unified consolidated streamlined optimized maximized enhanced improved refined polished perfected elevated heightened intensified strengthened fortified bolstered reinforced augmented supplemented enriched diversified expanded extended broadened deepened widened enlarged amplified magnified escalated accelerated advanced progressed evolved transformed revolutionized innovatively creatively imaginatively resourcefully inventively originally uniquely distinctively exceptionally extraordinarily remarkably outstandingly superbly excellently magnificently splendidly wonderfully marvelously fantastically fabulously phenomenally incredibly astonishingly amazingly impressively astoundingly breathtakingly stunning spectacular dazzling brilliant radiant luminous glowing shining sparkling glittering twinkling shimmering glimmering gleaming beaming blazing blazing burning flaming glowing smoldering searing scorching scalding boiling steaming bubbling frothing fizzing hissing sizzling crackling popping snapping clapping tapping rapping slapping clanging banging ringing dinging donginging tingalingaling jingajangajinga jangajangjang clangclangclang bangbangbang ringringring dingdingding dongdongdong tingtingting lingalingaling jinglejanglejingle jangleranglerangle clangclongclungclang bangbongbingbang ringrongrangring dingdangdungding dongdengdondong tingtongtangtintin linglonglangliling jinglejangleringeranger clangbangeringeranger

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า2
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ2
  • 2/11/2025~
  • 2 คน 1 ห้อง
  • Japanese Modern Room with Garden Open-Air Bath (West Wing / 10 Tatami-Size Western Room + 4 Tatami-Size Alcove)
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying with us. We sincerely apologize for the inconvenience caused during your stay, especially during this beautiful autumn season, as we were unable to meet your expectations in various aspects. We deeply regret that you could not fully enjoy your trip due to issues such as temperature adjustments in the private open-air bath and shower in your room, the usability of the footbath, as well as dissatisfaction with meals and customer service. We take your specific feedback seriously and will work diligently towards improvement. On the other hand, we are encouraged by your kind words about enjoying our spacious open-air bath in the public bath area and the scenic autumn foliage. Moving forward, we will continue to make improvements both in facilities and services so that our guests can have a safe and comfortable stay with peace of mind. Thank you very much for sharing your valuable feedback with us.

ดูรีวิวทั้งหมดของNasu Onsen Sanraku