รีวิวและความประทับใจจากผู้เข้าพักที่ Nasu Onsen Sanraku

(จังหวัดโทะจิกิ/นาสุ) [ทั้งหมด 39 ห้อง]
คะแนนรวม
4.32
ดี (91)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.16
  • สิ่งอำนวยความสะดวก
    4.07
  • การบริการลูกค้า
    4.34
  • อาหาร
    4.42
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.62
  • ความพึงพอใจ
    4.29
4.00
lunanorij

I live in Tokyo, but...

I live in Tokyo, but this was my first visit to Nasu. I didn't know that it gets very crowded during the autumn foliage season. However, it seems to be late this year, and the leaves around the open-air bath were still green. If the leaves had changed color, it would have added more charm. Overall, I think it was a good property, but I had planned to take the complimentary sparkling wine with me at checkout, and it seemed to have been forgotten. Well, I forgot about it myself too. Also, while I was having a drink in the lounge at night, the lights were suddenly turned off, which surprised me. It might have been because of the time, but wouldn't it be nice to give a heads-up? So, regarding the service, I would give it three stars. The sweet potato I received on the way back was delicious!

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า3
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4
  • 26/10/2024~
  • 2 คน 1 ห้อง
  • Standard Japanese-style Room (West Wing / 10 tatami mats + 4 tatami mat alcove)
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing Nasu Onsen Sanraku. We sincerely apologize for any discomfort you experienced during your stay. We are truly sorry. All staff members will share the feedback we received and strive to ensure that such incidents do not occur in the future. Despite the inconvenience caused by our repeated mistakes, we are deeply grateful for your kind words. Moving forward, all our staff will work hard to provide hospitality that makes everyone think, "I'm glad I stayed at this Ryokan," through our support during your stay. We look forward to welcoming you again. From Nasu Highlands, where preparations for winter are beginning.

ดูรีวิวทั้งหมดของNasu Onsen Sanraku