รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Emisia Sapporo

Lack of trust in front desk service

I stayed with a Diamond benefit. The facility is old, but I like the service, and it is a hotel where I stay once a month during the winter season. Usually, they upgrade me with the Diamond benefit, but... At this check-in, I was told, "We are fully booked today, so we cannot upgrade you." Since there was no other choice, I offered to pay the difference and asked them to find another room. Then, a manager came out and said, "A room has just become available, so we can upgrade you with the benefit." I felt distrustful of this response, and when I checked the upgraded room online, I found that multiple rooms were vacant until night on that day. It was a weekday stay, not during a busy period. I was very displeased with the staff who lied so easily about something that could be verified. They might think that customers won't know, so they can just say it's fully booked and upgrades are not possible, but Diamond members stay at many hotels throughout the year and have a wealth of knowledge and experience. As the previous person also wrote, I realized that this hotel has a bad attitude towards Diamond member benefit upgrades. I had reservations after December, but I canceled them immediately. I will not visit again. Do not underestimate your customers.