Rihga Royal Hotel Tokyo

It was very disappointing.

This time, after staying for the first time in decades, I was very disappointed. When I went out and tried to use the shuttle bus to the station, the bus just arrived, and as I was about to get on, the doorman signaled me to stop with his hand. I stopped, and then a group of people who had been waiting for the bus from behind came, so I got on after them. I wasn't cutting in line; it was my first time using the shuttle bus, so I didn't know the system. If there is a place to wait for the bus, after signaling to stop with the hand, it would be nice to say, "The line for the bus is over there, so please line up at the end," or "This bus is a shuttle service exclusively for groups, so general guests cannot use it." Stopping me with a hand signal without any explanation and then ignoring me is rude, I think. Also, in the room, there were used disposable chopsticks left on the floor, possibly from the previous guest. Please ensure at least minimal cleaning. After staying this time, I realized this hotel does not suit me.