Rihga Royal Hotel Tokyo

I was a bit disappointed.

I have stayed at the RIHGA Royal Hotel in Okinawa several times with my husband and always found it comfortable, so this time I decided to spend some relaxing time alone at a nearby RIHGA Royal Hotel and made a Reservation. First, at the front desk, the couple who arrived before me were promptly greeted and assisted, but I was not acknowledged even though I was next in line. Only after I asked to check-in did they finally assist me. There were no other guests waiting. The front desk lacked a sense of hospitality. The Room assigned to me was a corner Room that felt slightly dark. The drawer containing bathrobes and pajamas was broken and could not be opened, so I had to ask the front desk to bring them up for me. Perhaps noticing my dissatisfaction, the staff member who delivered the bathrobe later upgraded me to a slightly larger Room on the top floor. The new Room was spacious with a great view, which gave me some relief; however, when I went to make tea using one of the mugs provided, it turned out to be dirty. Too tired to contact the front desk again, I washed it myself before use. The Japanese-style breakfast via room service was delicious. Next time, I'd like to stay at an upgraded Hotel where warm hospitality is guaranteed.