รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Fukuoka Sea Hawk

Terrible. How does this even qualify as a Hotel...?

The day of my stay coincided with the Southern All Stars concert at PayPay Dome. Check-in was available from 4 PM, but I arrived at the hotel a little before 3 PM, thinking it might be slightly early. However, there was already a long line in front of the reception desk. It took over an hour and a half to get my key, and I finally entered my room at 4:30 PM. Having stayed in numerous accommodations worldwide, including Japan, this was an unprecedented experience for me. While waiting in line, I asked a staff member how long it might take to access my room. The response was: "The hotel has over 1,000 rooms in total; therefore, delays are inevitable. Everyone is being assisted in order, so please wait patiently." This comment felt like they were saying that delays due to the large number of rooms were unavoidable and that we should simply endure it—leaving me disappointed. I was also surprised by the thought that such chaos might occur every time there is a major event at PayPay Dome several times a year. If such confusion can be anticipated during large events like this one, proper prior notice should be given to guests. Additionally, operational improvements are necessary if check-in takes more than an hour under normal circumstances as well. A friend who stayed when no events were happening also mentioned experiencing long waits during check-in. If these issues occur regularly, they could significantly damage the Hilton brand's reputation. For now, I have no intention of staying at any Hilton-affiliated accommodation again for some time.