รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Fukuoka Sea Hawk

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Mr. Crockett, Thank you very much for choosing to stay at Hilton Fukuoka Sea Hawk. We deeply apologize for the inconvenience caused during your check-in process, where you had to wait for an extended period of time, despite our mission to provide heartfelt hospitality, comfort, and the best facilities to all our valued guests. Additionally, we sincerely regret that during your visit to our restaurant, the replenishment of dishes was not adequately managed, causing further inconvenience. On behalf of the hotel, I extend my deepest apologies for these shortcomings. We have shared these issues with the heads of each department and will ensure thorough re-education of our staff so that we can deliver appropriate and prompt operations along with genuine hospitality to all guests. We are committed to improving service through proper staffing arrangements and continuous efforts by all team members. We humbly ask for an opportunity to regain your trust and look forward to welcoming you back in the future. Once again, thank you very much for sharing your valuable feedback with us. Sincerely yours,