รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Fukuoka Sea Hawk

(จังหวัดฟุกุโอกะ/โมโมจิฮามะ มิซูโฮะ เพย์เพย์โดม ฟุกุโอกะ) [ทั้งหมด 1052 ห้อง]
คะแนนรวม
3.75
(130)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.67
  • สิ่งอำนวยความสะดวก
    3.81
  • การบริการลูกค้า
    3.91
  • อาหาร
    3.97
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.41
  • ความพึงพอใจ
    3.75
4.17
LUM&HARRY

Assigned seating during breakfast

Everything about the Hotel was excellent. However, I felt slightly uncomfortable during the breakfast seating arrangement, which I mentioned in my Review. I was asked for my preference between "a seat close to the food display table despite the crowd" or "a quieter and more relaxed seat farther away" (which I found to be a hospitable approach). I chose a "quieter and more relaxed seat away from the food table." It was in a slightly distant area with no other guests around—a perfect spot. However, when I returned after getting my breakfast, I was surprised to find that a noisy group of foreign guests had been seated at the table next to mine. In such a spacious area with no other guests nearby, it seemed unbelievable that they would assign someone to sit right next to me. I'm not sure if this decision came from Hotel management or an individual staff member's judgment, but it felt extremely out of place. Since COVID-19 began, most Hotels have naturally spaced out seating arrangements as standard practice. While everything else about this Hotel was outstanding, this one issue left me feeling very disappointed.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า2
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4
  • 19/3/2025~
  • 2 คน 1 ห้อง
  • 【High Floor】Twin Premium Deluxe (Non-Smoking)
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear LUM&HARRY, Thank you very much for choosing to stay at Hilton Fukuoka Sea Hawk. We also sincerely appreciate you taking the time to share your valuable feedback with us. While we are pleased that you were satisfied overall, we deeply apologize for the discomfort caused during breakfast seating arrangements. Despite preparing a quiet seat as per your request, there was a lack of communication among our staff, and we failed to provide adequate consideration. We sincerely regret any inconvenience this may have caused. We take your comments seriously and have shared them with our management team. Moving forward, we will strictly manage seating arrangements and re-educate all staff to ensure proper communication and attentiveness when guiding guests to their seats. Our goal is to provide all guests with a comfortable space where they can enjoy their breakfast in peace. We are committed as a team to improving our services and look forward to welcoming you back again in the future. Sincerely, [Your Name] Hilton Fukuoka Sea Hawk

ดูรีวิวทั้งหมดของHilton Fukuoka Sea Hawk