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- ฟุกุโอกะ โดม · สวนโอโฮริ
- Hilton Fukuoka Sea Hawk
- Hilton Fukuoka Sea Hawk รีวิว
- ハハハรีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Hilton Fukuoka Sea Hawk
- ห้องพักและสิ่งอำนวยความสะดวก3.66
- สิ่งอำนวยความสะดวก3.79
- การบริการลูกค้า3.91
- อาหาร3.96
- น้ำพุร้อน・อ่างอาบน้ำ3.40
- ความพึงพอใจ3.74
This time, I stayed ...
This time, I stayed at the Hilton Fukuoka Sea Hawk. I was looking forward to the IKYU Diamond benefits, but the Hilton staff's response was poor. When I inquired about the upgrade (I had originally made a Reservation for an Executive King and was expecting an upgrade from there), I received an incomprehensible response saying, "We have upgraded you to an Executive King." I was appalled. This was handled by a middle-aged male staff member at the club lounge. That's all.
- ห้องพักและสิ่งอำนวยความสะดวก2
- สิ่งอำนวยความสะดวก2
- การบริการลูกค้า2
- อาหาร2
- น้ำพุร้อน・อ่างอาบน้ำ2
- ความพึงพอใจ2
- 26/1/2025～
- 2 คน 1 ห้อง
- 30th Floor Executive King (Non-Smoking)
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for choosing Hilton Fukuoka Sea Hawk. However, we sincerely apologize for the discomfort caused by our staff's response, despite your anticipation of enjoying the IKYU Diamond benefits. We deeply regret the insufficient explanation regarding the benefits by our staff, which led to confusion, as well as the shortcomings in the response of our lounge staff. It is our mission to provide services that satisfy our guests, and it is truly regrettable that we have received such feedback. Moving forward, we will review the customer service training for all staff, strive to provide more courteous and clear responses, and work diligently to prevent recurrence. Once again, we deeply apologize for the inconvenience caused on this occasion, and we sincerely look forward to welcoming you back on your next visit. All of our staff are eagerly awaiting your return.